{"id":81,"date":"2016-01-31T12:19:57","date_gmt":"2016-01-31T11:19:57","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=product&p=81"},"modified":"2023-11-23T13:15:32","modified_gmt":"2023-11-23T12:15:32","slug":"komunikacne-riesenia","status":"publish","type":"product","link":"https:\/\/new.soitron.com\/sk\/product\/komunikacne-riesenia\/","title":{"rendered":"Komunika\u010dn\u00e9 rie\u0161enia"},"content":{"rendered":"

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KOMUNIKA\u010cN\u00c9 RIE\u0160ENIA<\/h1>\n <\/div>\n \n KONTAKTUJTE N\u00c1S <\/a>\n <\/div>\n\n \n[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”intro text-center”][vc_column][vc_column_text]<\/p>\n

Efekt\u00edvnej\u0161ia komunik\u00e1cia<\/h1>\n

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Komunik\u00e1cia medzi \u013eu\u010fmi bola v\u017edy d\u00f4le\u017eitou s\u00fa\u010das\u0165ou \u017eivota a dnes, ke\u010f dennodenne prerast\u00e1 hranice kancel\u00e1rii, firiem, kraj\u00edn, \u010di kontinentov, je nevyhnutn\u00e9, aby jej prenos cez r\u00f4zne komunika\u010dn\u00e9 kan\u00e1ly sp\u013a\u0148al po\u017eiadavky modernej doby. Unified Communications prep\u00e1ja be\u017ene pou\u017e\u00edvan\u00e9 komunika\u010dn\u00e9 n\u00e1stroje ako je telef\u00f3n v kancel\u00e1rii, mobil a e-mail a dop\u013a\u0148a ich o modern\u00e9 komunika\u010dn\u00e9 kan\u00e1ly, ak\u00fdmi s\u00fa chat, videohovory, \u010di zdie\u013eanie s\u00faborov a obrazoviek. Soitron pon\u00faka rie\u0161enia aj pre firmy, ktor\u00e9 okrem vn\u00fatro-firemnej komunik\u00e1cie potrebuj\u00fa zv\u00fd\u0161i\u0165 efektivitu komunik\u00e1cie vo svojich kontaktn\u00fdch centr\u00e1ch a vytvori\u0165 z nich \u00fa\u010dinn\u00fd n\u00e1stroj na budovanie lojality z\u00e1kazn\u00edkov, ako aj zv\u00fd\u0161enie predaja.<\/p>\n [vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1461137846279{background-color: #f5f5f5 !important;}”][vc_column][vc_empty_space height=”25px”][vc_column_text]<\/p>\n

Na\u0161a ponuka<\/h2>\n

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Unified Communication (UC)<\/h4>\n \n
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\n Ide o modern\u00e9 rie\u0161enie, ktor\u00e9 umo\u017e\u0148uje zastihn\u00fa\u0165 \u010dloveka jedin\u00fdm \u201ekontaktom\u201c bez oh\u013eadu na v\u0161etky jeho telef\u00f3nne \u010d\u00edsla, e-mailov\u00e9 a chatov\u00e9 adresy. UC d\u00e1va mo\u017enos\u0165 sledova\u0165 dostupnos\u0165 dan\u00e9ho \u010dloveka a zisti\u0165, ktor\u00fd z komunika\u010dn\u00fdch n\u00e1strojov pr\u00e1ve preferuje. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

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Multikan\u00e1lov\u00e9 kontaktn\u00e9 centr\u00e1<\/h4>\n \n
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\n Modern\u00e9 \u201eomnichannel\u201c alebo multikan\u00e1lov\u00e9 kontaktn\u00e9 centrum prepojen\u00e9 s podnikov\u00fdmi aplik\u00e1ciami umo\u017e\u0148uje pristupova\u0165 k ve\u013ek\u00e9mu po\u010dtu klientov individu\u00e1lne prostredn\u00edctvom inovat\u00edvnych komunika\u010dn\u00fdch kan\u00e1lov. Pre hlas, video, chat, e-mail, soci\u00e1lne siete, Skype, sms a fax posta\u010d\u00ed v\u00e1\u0161mu z\u00e1kazn\u00edkovi jedin\u00fd kontakt. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

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Voicebot<\/h4>\n \n
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\n Nahra\u010fte opakuj\u00face sa procesy agentov kontaktn\u00fdch centier automatick\u00fdm hlasov\u00fdm asistentom, tzv. Soitron* VoiceBotom<\/a>. Ten zais\u0165uje v odch\u00e1dzaj\u00facom aj prich\u00e1dzaj\u00facom smere odovzdanie potrebn\u00fdch inform\u00e1ci\u00ed, a z\u00e1rove\u0148 je schopn\u00fd kompletne spracova\u0165 po\u017eiadavku klienta alebo hovor odovzda\u0165 vhodnej skupine agentov.<\/p>\n

\u010c\u00edta\u0165 VIAC<\/a> <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/3″]

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Speech Analytics<\/h4>\n \n
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\n Analytika uskuto\u010dnen\u00fdch hovorov je syst\u00e9m umo\u017e\u0148uj\u00faci kategorizovanie a automatick\u00e9 vyhodnocovanie uskuto\u010dnen\u00fdch hovorov. Na rozdiel od manu\u00e1lnej n\u00e1hodnej anal\u00fdzy, Speech analytics dok\u00e1\u017ee spracova\u0165 a\u017e 100% hovorov, definova\u0165 trendy, identifikova\u0165 k\u013e\u00fa\u010dov\u00e9 t\u00e9my, a tak pom\u00f4c\u0165 v\u010das odhali\u0165 probl\u00e9my v komunik\u00e1ci\u00ed, alebo naopak, nov\u00e9 obchodn\u00e9 pr\u00edle\u017eitosti. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

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Videokonferen\u010dn\u00e9 rie\u0161enia a Telepresence<\/h4>\n \n
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\n Pov\u00fd\u0161te va\u0161u komunik\u00e1ciu o kvalitn\u00fd obraz a hlas s mo\u017enos\u0165ou zdie\u013ea\u0165 prezent\u00e1cie. V Soitrone poskytujeme rie\u0161enia pre mobiln\u00e9 a person\u00e1lne zariadenia ako aj pre konferen\u010dn\u00e9 miestnosti, ktor\u00e9 zjednodu\u0161uj\u00fa a zlep\u0161uj\u00fa spolupr\u00e1cu medzi vzdialen\u00fdmi pobo\u010dkami a mnohokr\u00e1t \u0161etria v\u00e1\u0161 \u010das str\u00e1ven\u00fd na slu\u017eobn\u00fdch cest\u00e1ch. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

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Hlasov\u00e1 biometria<\/h4>\n \n
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\n Rie\u0161enie hlasovej biometrie poskytuje r\u00fdchle, pohodln\u00e9 a bezpe\u010dn\u00e9 overenie identity volaj\u00faceho klienta. Autentifik\u00e1cia prebieha na z\u00e1klade porovnania vopred nahratej hlasovej vzorky s hlasom volaj\u00faceho. V\u010faka hlasovej biometrii sa u\u017e v\u00e1\u0161 klient nemus\u00ed stara\u0165 o to, kde si nechal zariadenie na autoriz\u00e1ciu a pam\u00e4ta\u0165 si svoje pr\u00edstupov\u00e9 k\u00f3dy a hesl\u00e1. K identifik\u00e1cii mu posta\u010d\u00ed jeho jedine\u010dn\u00fd hlas. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/3″]

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Performance a Quality mana\u017ement<\/h4>\n \n
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\n Z\u00edskajte preh\u013ead o fungovan\u00ed v\u00e1\u0161ho kontaktn\u00e9ho centra v\u010faka nahr\u00e1vaniu hovorov a monitoringu v\u00fdkonu a kvality. Performance a Quality mana\u017ement umo\u017e\u0148uje optimalizova\u0165 vybran\u00e9 KPIs, hodnoti\u0165 kvalitu pr\u00e1ce jednotliv\u00fdch agentov a vytv\u00e1ra\u0165 r\u00f4zne druhy reportov. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

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Workforce mana\u017ement<\/h4>\n \n
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\n Pl\u00e1novanie pracovn\u00fdch zmien oper\u00e1torov kontaktn\u00e9ho centra je komplikovan\u00e1 a \u010dasovo mimoriadne n\u00e1ro\u010dn\u00e1 \u010dinnos\u0165. V\u010faka na\u0161ej integr\u00e1cii Workforce mana\u017ementu dok\u00e1\u017eete zjednodu\u0161i\u0165 cel\u00fd proces; od pl\u00e1novania pracovn\u00fdch s\u00edl na jednotliv\u00e9 zmeny, cez predv\u00eddanie ich vy\u0165a\u017eenosti a\u017e po kontrolu dodr\u017eiavania pracovn\u00e9ho harmonogramu. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”bg-grey”][vc_column][vc_column_text]<\/p>\n

Pre\u010do Soitron?<\/h2>\n

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