{"id":52190,"date":"2023-05-05T14:49:43","date_gmt":"2023-05-05T13:49:43","guid":{"rendered":"https:\/\/www.soitron.com\/?p=52190"},"modified":"2023-05-05T15:13:44","modified_gmt":"2023-05-05T14:13:44","slug":"mozu-roboti-zefektivnit-firemne-procesy","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/mozu-roboti-zefektivnit-firemne-procesy\/","title":{"rendered":"M\u00f4\u017eu roboti zefekt\u00edvni\u0165 firemn\u00e9 procesy?"},"content":{"rendered":"\n

Jedn\u00fdm z najr\u00fdchlej\u0161ie rast\u00facich segmentov softv\u00e9rov\u00e9ho trhu je robotick\u00e1 procesn\u00e1 automatiz\u00e1cia (RPA). Rozvoj tejto oblasti sa pod\u013ea odborn\u00edkov ani v bud\u00facich rokoch nebude spoma\u013eova\u0165 a o\u010dak\u00e1va sa \u010fal\u0161\u00ed rast. Organiz\u00e1cie si na RPA st\u00e1le viac cenia mo\u017enosti automatizova\u0165 rutinn\u00e9 \u013eudsk\u00e9 \u00falohy, ktor\u00e9 sa t\u00fdkaj\u00fa spracovania d\u00e1t. Rovnako to vidia aj slovensk\u00e9 podniky.<\/strong><\/p>\n\n\n\n

Centr\u00e1 zdie\u013ean\u00fdch slu\u017eieb a biznisov\u00e9 servisn\u00e9 centr\u00e1 (BSC)<\/strong> s\u00fa ide\u00e1lnym kandid\u00e1tom na automatiz\u00e1ciu vzh\u013eadom na to, \u017ee agreguj\u00fa ve\u013ek\u00e9 mno\u017estvo opakuj\u00facich sa aktiv\u00edt v r\u00f4znych regi\u00f3noch, a t\u00fdm p\u00e1dom maj\u00fa obrovsk\u00fd potenci\u00e1l zoptimalizova\u0165 svoje repetit\u00edvne procesy. Kr\u00e1snym pr\u00edkladom s\u00fa Shared Service centr\u00e1 pre finan\u010dn\u00e9 slu\u017eby, ktor\u00fdch je na Slovensku nieko\u013eko, kde dennodenne prebieha mno\u017estvo procesov, ktor\u00e9 sa agreguj\u00fa z cel\u00e9ho sveta do jedn\u00e9ho miesta a s\u00fa ve\u013emi jednoducho automatizovate\u013en\u00e9. Jedn\u00fdm z nich je napr\u00edklad Clarios<\/a> (predt\u00fdm Johnson Controls Power Solutions), pre ktor\u00e9ho spolo\u010dnos\u0165 Soitron automatizuje vybran\u00e9 procesy v r\u00f4znych lokalit\u00e1ch po celom svete. Konkr\u00e9tne ide o spracovanie neuhraden\u00fdch platieb, za\u00fa\u010dtovanie kreditn\u00fdch a debetn\u00fdch transakci\u00ed, \u010distenie \u00fa\u010dtovn\u00fdch kn\u00edh, \u010di zautomatizovanie komunik\u00e1cie s klientskym port\u00e1lom.<\/p>\n\n\n\n

Automatiz\u00e1cia ako pomocn\u00edk pre BSC<\/h2>\n\n\n\n
\"Automation\"<\/figure>\n\n\n\n

Pr\u00e1ve centr\u00e1 zdie\u013ean\u00fdch slu\u017eieb generuj\u00fa mno\u017estvo oper\u00e1ci\u00ed z oblasti procure-to-pay alebo order-to-cash procesov<\/a>, ktor\u00e9 sa daj\u00fa ve\u013emi \u013eahko zautomatizova\u0165, \u010di u\u017e ide o spracovanie do\u0161l\u00fdch fakt\u00far, objedn\u00e1vok, dodac\u00edch listov, platieb, remitenci\u00ed, vystavovanie fakt\u00far, dobropisov, vym\u00e1hanie poh\u013ead\u00e1vok, \u010di spracovanie reportov. V\u0161etky tieto procesy sa skladaj\u00fa z \u010diastkov\u00fdch \u00fakonov, ako je zaevidovanie \u00fadajov \u010di dokumentov do syst\u00e9mu, vyextrahovanie d\u00e1t z dokladov, ich sp\u00e1rovanie, valid\u00e1cia \u010di verifik\u00e1cia. S\u00fa to v\u0161etko pre zamestnancov manu\u00e1lne n\u00e1ro\u010dn\u00e9 \u010dinnosti, nako\u013eko si vy\u017eaduj\u00fa rozsiahle a zd\u013ahav\u00e9 vyklik\u00e1vanie v r\u00f4znych syst\u00e9mov, s\u0165ahovanie, nahr\u00e1vanie alebo kontrolu d\u00e1t. Toto v\u0161etko robotiz\u00e1cia zvl\u00e1dne urobi\u0165 bez toho, aby bol potrebn\u00fd z\u00e1sah \u010dloveka.<\/p>\n\n\n\n

Nesmieme opomen\u00fa\u0165 \u010fal\u0161\u00ed d\u00f4le\u017eit\u00fd aspekt. Zefekt\u00edvnenie procesov umo\u017e\u0148uje slovensk\u00fdm div\u00edzi\u00e1m BSC presadi\u0165 sa v r\u00e1mci celej skupiny a vydoby\u0165 si tak lep\u0161ie postavenie v medzin\u00e1rodnom mer\u00edtku.<\/p>\n\n\n\n

Ako prebiehala automatiz\u00e1cia v Clariose?<\/h2>\n\n\n\n

Realiz\u00e1cii predch\u00e1dzala komplexn\u00e1 anal\u00fdza vr\u00e1tane procesnej, technologickej a biznisovej expert\u00edzy. Tento audit vy\u00fastil do zadefinovania vhodn\u00fdch procesov pre RPA. Nasledoval v\u00fdvoj, nasadenie a prev\u00e1dzka softv\u00e9rov\u00fdch robotov formou slu\u017eby as a service<\/strong> – \u010di\u017ee formou kompletn\u00e9ho outsourcingu, pri ktorom t\u00edm Soitronu poskytuje nielen technologick\u00e9 slu\u017eby, ale aj potrebn\u00e9 softv\u00e9rov\u00e9 licencie a \u010das\u0165 nevyhnutnej hardv\u00e9rovej infra\u0161trukt\u00fary. Po nasaden\u00ed zabezpe\u010duje aj monitoring a \u00fadr\u017ebu softv\u00e9rov\u00fdch robotov.<\/p>\n\n\n\n

\u201eAutomatizova\u0165 jeden proces n\u00e1m dnes trv\u00e1 v priemere poldruha a\u017e dva mesiace, tie jednoduch\u0161ie vieme spusti\u0165 u\u017e do mesiaca,\u201c<\/em> hovor\u00ed Vikt\u00f3ria Bracjunov\u00e1, RPA Business Unit Mnager spolo\u010dnosti Soitron<\/strong>. Pre geografick\u00fa roztr\u00fasenos\u0165 je pre Clarios tak\u00fdto model v\u00fdhodn\u00fd a bezstarostn\u00fd. Soitron pritom musel vyhovie\u0165 pr\u00edsnym bezpe\u010dnostn\u00fdm po\u017eiadavk\u00e1m z\u00e1kazn\u00edka, ktor\u00fd m\u00e1 dobre chr\u00e1nen\u00fa a zabezpe\u010den\u00fa technologick\u00fa infra\u0161trukt\u00faru.<\/p>\n\n\n\n

Vzdialenos\u0165 nehr\u00e1 rolu<\/h2>\n\n\n\n

Dnes Soitron automatizuje Clariosu procesy po celom svete \u2013 od Ju\u017enej K\u00f3rei, cez Mexiko a\u017e po Severn\u00fa Ameriku. Na stole s\u00fa u\u017e \u010fal\u0161ie projekty v \u010c\u00edne a naprie\u010d Latinskou Amerikou.<\/p>\n\n\n\n

\u201eV Mexiku sme vytvorili vlastn\u00fd t\u00edm \u013eud\u00ed, ktor\u00ed dok\u00e1\u017eu pokr\u00fdva\u0165 potreby klientov v celom regi\u00f3ne Ju\u017enej Ameriky. \u00c1zijsk\u00e9 projekty zatia\u013e zabezpe\u010dujeme na dia\u013eku zo Slovenska, ale v pr\u00edpade v\u00e4\u010d\u0161ieho objemu pr\u00e1c vieme promptne vytvori\u0165 dedikovan\u00fd t\u00edm aj v tomto regi\u00f3ne,\u201c <\/em>vysvet\u013euje V. Bracjunov\u00e1.<\/p>\n\n\n\n

Pr\u00ednosy a odv\u00e1\u017ene pl\u00e1ny<\/h2>\n\n\n\n

Doposia\u013e zrealizovan\u00e1 robotick\u00e1 automatiz\u00e1cia procesov prin\u00e1\u0161a Clariosu \u010dist\u00fa \u010dasov\u00fa \u00fasporu 24 hod\u00edn za v\u0161etky procesy za ka\u017ed\u00fd de\u0148 a zast\u00fapila manu\u00e1lne \u010dinnosti s\u00fahrnne za troch \u013eud\u00ed.<\/p>\n\n\n\n

\u201eNapr\u00edklad jeden pracovn\u00edk musel ka\u017edodenne posiela\u0165 report a zh\u00e1\u0148a\u0165 povolenia na odblokovanie objedn\u00e1vok, \u010do zaberalo a\u017e 60 % jeho \u010dasu. Probl\u00e9mom bola aj zastupite\u013enos\u0165. Ak mal pr\u00e1ve dovolenku, bolo treba vy\u010dleni\u0165 na \u00fakony tohto procesu in\u00e9ho \u010dloveka. Po automatiz\u00e1cii nemus\u00edme pre tieto \u00fakony zastupite\u013enos\u0165 v\u00f4bec rie\u0161i\u0165 a dan\u00fd \u010dlovek sa m\u00f4\u017ee venova\u0165 sofistikovanej\u0161ej pr\u00e1ci s vy\u0161\u0161ou pridanou hodnotou,\u201c<\/em> vysvet\u013euje Roman \u0160ustek, IT Business Relationship Manager spolo\u010dnosti Clarios<\/strong>.<\/p>\n\n\n\n

V Clariose je \u00faspe\u0161nos\u0165 softv\u00e9rov\u00fdch robotov viac ako 95 %, v\u010faka \u010domu spolo\u010dnos\u0165 z\u00edskala \u010dasov\u00fa \u00fasporu, odstr\u00e1nila chybovos\u0165, vyrie\u0161ila person\u00e1lnu zastupite\u013enos\u0165, u\u0161etrila n\u00e1klady, zlep\u0161ila cash-flow a v neposlednom rade zv\u00fd\u0161ila spokojnos\u0165 z\u00e1kazn\u00edkov ako aj zamestnancov.<\/p>\n\n\n\n

Bud\u00facnos\u0165 RPA<\/h2>\n\n\n\n

Jasn\u00fdm trendom v pr\u00edpade RPA je outsourcing \u2013 firmy maj\u00fa robota, ktor\u00fd je u nich zaveden\u00fd implement\u00e1torom a prev\u00e1dzkovan\u00fd prostredn\u00edctvom cloud computingu. T\u00fdm je zaisten\u00e1 nielen bezpe\u010dnos\u0165 d\u00e1t, ale aj prev\u00e1dzka v klientskom prostred\u00ed. Tento trend v nasleduj\u00facom obdob\u00ed porastie. Tie\u017e bada\u0165, \u017ee v pr\u00edpade automatiz\u00e1cie procesov doch\u00e1dza ku sp\u00e1janiu r\u00f4znych technol\u00f3gi\u00ed do jednej inteligentnej hyperautomatiz\u00e1cie. Deje sa to v\u010faka automatick\u00e9mu zmapovaniu procesov a rie\u0161eniu kombin\u00e1cie robot + \u010dlovek. \u201ePreto\u017ee pracovn\u00fd trh m\u00e1 ve\u013ek\u00fd probl\u00e9m a firmy \u010dasto nem\u00f4\u017eu zohna\u0165 ak\u00fdchko\u013evek zamestnancov (a\u017e na v\u00fdnimky sa z firiem v\u00f4bec neprep\u00fa\u0161\u0165a), sme preto radi, \u017ee roboti zastan\u00fa pr\u00e1cu a\u017e za nieko\u013ek\u00fdch zamestnancov, hoci p\u00f4vodne sme sa b\u00e1li, \u017ee kv\u00f4li nim o pr\u00e1cu pr\u00eddeme,\u201c <\/em>dod\u00e1va na margo V. Bracjunov\u00e1.<\/p>\n\n\n\n

\n\n\n\n

RPA v \u010d\u00edslach pod\u013ea Soitronu<\/h2>\n\n\n\n
\"Idea\"<\/figure>\n\n\n\n
    \n
  • 60 a\u017e 80 % operat\u00edvnych n\u00e1kladov sa d\u00e1 v\u010faka automatiz\u00e1ci\u00ed u\u0161etri\u0165.<\/li>\n\n\n\n
  • Najr\u00fdchlej\u0161ia n\u00e1vratnos\u0165 invest\u00edcie bola dva mesiace od nasadenia rie\u0161enia. Priemerne to v\u0161ak b\u00fdva 6 mesiacov a\u017e 1,5 roka.<\/li>\n\n\n\n
  • Pri spracovan\u00ed fakt\u00far robot u\u0161etr\u00ed a\u017e 60 % pracovn\u00e9ho \u010dasu zamestnanca. V absol\u00fatnych \u010d\u00edslach to znamen\u00e1, \u017ee za jednu hodinu dok\u00e1\u017ee zaevidova\u0165 a\u017e o 37 fakt\u00far viac.<\/li>\n\n\n\n
  • Skr\u00e1tenie \u010dasu rutinn\u00fdch \u00fakonov a zv\u00fd\u0161enie produktivity m\u00f4\u017ee by\u0165 a\u017e o 80 %.<\/li>\n\n\n\n
  • Jeden robot je schopn\u00fd prebra\u0165 rutinn\u00fa agendu a\u017e piatich \u013eud\u00ed.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Jedn\u00fdm z najr\u00fdchlej\u0161ie rast\u00facich segmentov softv\u00e9rov\u00e9ho trhu je robotick\u00e1 procesn\u00e1 automatiz\u00e1cia (RPA). Rozvoj tejto oblasti sa pod\u013ea odborn\u00edkov ani v bud\u00facich rokoch nebude spoma\u013eova\u0165 a o\u010dak\u00e1va sa \u010fal\u0161\u00ed rast. Organiz\u00e1cie si na RPA st\u00e1le viac cenia mo\u017enosti automatizova\u0165 rutinn\u00e9 \u013eudsk\u00e9 \u00falohy, ktor\u00e9 sa t\u00fdkaj\u00fa spracovania d\u00e1t. Rovnako to vidia aj slovensk\u00e9 podniky. Centr\u00e1 zdie\u013ean\u00fdch slu\u017eieb […]<\/p>\n","protected":false},"author":28,"featured_media":52200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"news_categories":[379],"class_list":["post-52190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nezaradene","news_categories-robotizacia"],"acf":[],"yoast_head":"\nM\u00f4\u017eu roboti zefekt\u00edvni\u0165 firemn\u00e9 procesy? - Soitron<\/title>\n<meta name=\"description\" content=\"Centr\u00e1 zdie\u013ean\u00fdch slu\u017eieb a biznisov\u00e9 servisn\u00e9 centr\u00e1 (BSC) generuj\u00fa mno\u017estvo oper\u00e1ci\u00ed, ktor\u00e9 sa daj\u00fa ve\u013emi \u013eahko zautomatizova\u0165.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00f4\u017eu roboti zefekt\u00edvni\u0165 firemn\u00e9 procesy? 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