{"id":48454,"date":"2022-04-20T12:26:51","date_gmt":"2022-04-20T11:26:51","guid":{"rendered":"https:\/\/www.soitron.com\/?p=48454"},"modified":"2022-06-07T13:27:37","modified_gmt":"2022-06-07T12:27:37","slug":"softverovi-roboti-setria-financie-cas-a-nerobia-chyby","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/softverovi-roboti-setria-financie-cas-a-nerobia-chyby\/","title":{"rendered":"Softv\u00e9rov\u00ed roboti \u0161etria financie, \u010das \u2013 a nerobia chyby"},"content":{"rendered":"\n

Vyu\u017eitie inteligentnej automatiz\u00e1cie v organiz\u00e1ci\u00e1ch dlhodobo st\u00fapa. Robotiz\u00e1cia a automatiz\u00e1cia s\u00fa toti\u017e procesy, o ktor\u00e9 sa riaditelia podnikov zauj\u00edmaj\u00fa st\u00e1le viac. Koronav\u00edrusov\u00e1 situ\u00e1cia tento trend e\u0161te podporila \u2013 stala sa ak\u00fdmsi katalyz\u00e1torom \u2013 a je jasn\u00e9, \u017ee v roku 2022 e\u0161te viac akceleruje.<\/strong><\/p>\n\n\n\n

Vykon\u00e1vaj\u00fa rutinn\u00e9 procesy. S\u00fa rie\u0161en\u00edm na nedostatok \u013eudsk\u00fdch zdrojov. Pracuj\u00fa kedyko\u013evek, omnoho r\u00fdchlej\u0161ie a presnej\u0161ie ne\u017e najv\u00fdkonnej\u0161\u00ed zamestnanci. Bez odvr\u00e1vania vykon\u00e1vaj\u00fa automatick\u00e9 scen\u00e1re. A v\u00fdraznou mierou pom\u00e1haj\u00fa aj v dobe koronav\u00edrusu. Re\u010d je o softv\u00e9rov\u00fdch robotoch<\/a>. Nie s\u00fa to klasick\u00ed roboti tak, ako ich pozn\u00e1me, teda s \u013eudskou tv\u00e1rou ani z plastu a nejde ani o tie priemyseln\u00e9, ide o robotov, ktor\u00ed svoj \u017eivot \u017eij\u00fa vo v\u00fdkonn\u00fdch serveroch. Ako odborn\u00e9 ozna\u010denie sa pre nich ujal v\u00fdraz robotick\u00e1 procesn\u00e1 automatiz\u00e1cia<\/a> (anglicky Robotic Process Automation, teda RPA). Pon\u00faka neinvaz\u00edvnu a \u0161k\u00e1lovate\u013en\u00fa technol\u00f3giu s r\u00fdchlou implement\u00e1ciou a n\u00e1vratnos\u0165ou.<\/p>\n\n\n\n

Na robotick\u00fa pr\u00e1cu sa naj\u00edma robot v cloude<\/h2>\n\n\n\n

Digitaliz\u00e1cia, robotiz\u00e1cia a automatiz\u00e1cia sa u\u017e pred mnoho rokmi stali nevyhnutnou s\u00fa\u010das\u0165ou strategick\u00e9ho uva\u017eovania v\u0161etk\u00fdch mana\u017e\u00e9rov a podnikate\u013eov, ktor\u00ed neust\u00e1le h\u013eadaj\u00fa rezervy vo firm\u00e1ch, aby im neu\u0161iel vlak a nestratili konkurencieschopnos\u0165. V st\u00e1le viac konkuren\u010dn\u00fdch prostrediach je mo\u017enos\u0165 prisp\u00f4sobi\u0165 sa jedin\u00fdm rie\u0161en\u00edm, ako m\u00f4\u017eu podniky by\u0165 o krok pred svojou konkurenciou. Aby sa dok\u00e1zali adaptova\u0165, musia sa r\u00fdchlo a efekt\u00edvne rozhodova\u0165. A\u017e doned\u00e1vna mali mana\u017e\u00e9ri len nieko\u013eko cenovo n\u00e1kladn\u00fdch mo\u017enost\u00ed, ako rie\u0161i\u0165 probl\u00e9my efekt\u00edvne; mohli naja\u0165 viac \u013eud\u00ed, k\u00fapi\u0165 rie\u0161enie tretej strany alebo prisp\u00f4sobi\u0165 svoj syst\u00e9m pl\u00e1novaniu podnikov\u00fdch zdrojov (ERP).<\/p>\n\n\n\n

\"RPA<\/figure>\n\n\n\n

Automatiz\u00e1ciou procesov vo firm\u00e1ch je mo\u017en\u00e9 u\u0161etri\u0165 nielen nemal\u00e9 finan\u010dn\u00e9 prostriedky, ale predov\u0161etk\u00fdm zamestnancom uvo\u013eni\u0165 ruky od be\u017en\u00fdch a mnohokr\u00e1t ub\u00edjaj\u00facich stereotypn\u00fdch \u00fakonov. A je jedno, \u010di ide o prepisovanie \u00fadajov medzi jednotliv\u00fdmi syst\u00e9mami, evidenciu fakt\u00far, rie\u0161enie reklam\u00e1ci\u00ed, vratiek, spracovanie miezd, vyp\u013a\u0148anie reportov, posielanie e-mailov \u010di notifika\u010dn\u00fdch spr\u00e1v, archiv\u00e1ciu podkladov, rie\u0161enie objedn\u00e1vok alebo \u00fakonov sp\u00e4t\u00fdch so \u017eiados\u0165ou o ich stornovanie<\/a>. Tieto \u00fakony zamestnancov ub\u00edjaj\u00fa, preto doch\u00e1dza k ich fluktu\u00e1ci\u00ed, nov\u00fdch nie je v s\u00fa\u010dasnej dobe kde bra\u0165 a prenesene by sa dalo poveda\u0165, \u017ee z nich robia robotov. Pre\u010do ich teda nezveri\u0165 pr\u00e1ve robotovi? \u201eSoftv\u00e9rov\u00e9 automaty vyu\u017e\u00edvaj\u00fa definovan\u00e9 podmienky alebo technol\u00f3gie strojov\u00e9ho u\u010denia pre rie\u0161enie konkr\u00e9tnych \u00faloh. Robotick\u00e1 automatiz\u00e1cia nielen\u017ee zvl\u00e1dne v\u0161etko vyrie\u0161i\u0165, ale zvl\u00e1dne to \u010faleko r\u00fdchlej\u0161ie a bez ch\u00fdb,\u201c<\/em> vysvet\u013euje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1, ved\u00faca oddelenia robotiz\u00e1cie a automatiz\u00e1cie v spolo\u010dnosti Soitron.<\/strong><\/p>\n\n\n\n

Spracovanie fakt\u00far robotom a be\u017en\u00fdm sp\u00f4sobom<\/h2>\n\n\n\n

Robotick\u00e1 automatiz\u00e1cia procesov tak predstavuje obrovsk\u00fa pr\u00edle\u017eitos\u0165 k transform\u00e1ci\u00ed procesov, ktor\u00e9 s\u00fa neefekt\u00edvne. V\u010faka nim m\u00f4\u017eu podniky skr\u00e1ti\u0165 v\u00fdvojov\u00e9 cykly a zv\u00fd\u0161i\u0165 \u00fa\u010dinnos\u0165 pri \u010faleko ni\u017e\u0161\u00edch n\u00e1kladoch. Hlavnou v\u00fdhodou softv\u00e9rov\u00fdch robotov je jednoduch\u00e1 a r\u00fdchla integr\u00e1cia do p\u00f4vodn\u00fdch firemn\u00fdch syst\u00e9mov. Prakticky ak\u00e9hoko\u013evek robota je mo\u017en\u00e9 skamar\u00e1ti\u0165 s najr\u00f4znej\u0161\u00edmi aplik\u00e1ciami a softv\u00e9rmi. Trv\u00e1 to len p\u00e1r t\u00fd\u017ed\u0148ov. Aj v men\u0161ej firme sa invest\u00edcie spravidla vr\u00e1tia do pol roka. \u201eNapr\u00edklad finan\u010dn\u00e9 oddelenia organiz\u00e1ci\u00ed patria naj\u010dastej\u0161ie medzi tie, ktor\u00e9 musia vykon\u00e1va\u0165 mno\u017estvo manu\u00e1lne a \u010dasovo n\u00e1ro\u010dnej administrat\u00edvy. RPA im m\u00f4\u017ee pom\u00f4c\u0165 napr\u00edklad s bezprobl\u00e9movou evidenciou fakt\u00far, automatiz\u00e1ciou r\u00f4znych reportov, zlep\u0161i\u0165 platobn\u00fa discipl\u00ednu klientov \u010di zjednodu\u0161i\u0165 \u00fa\u010dtovanie bankov\u00fdch v\u00fdpisov,\u201c<\/em> upres\u0148uje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1. Pre tieto procesy platia presne definovan\u00e9 pravidl\u00e1, ale ich plnenie nie je pre zamestnancov jednoduch\u00e9.<\/p>\n\n\n\n

Spolo\u010dnosti denne prij\u00edmaj\u00fa aj ve\u013ek\u00e9 mno\u017estvo dokumentov, z ktor\u00fdch roboti dok\u00e1\u017eu pomocou OCR (Optical Character Recognition) technol\u00f3gie vy\u0165a\u017ei\u0165 potrebn\u00e9 d\u00e1ta a dokumenty spracova\u0165. Taktie\u017e umo\u017e\u0148uj\u00fa efekt\u00edvnej\u0161ie riadi\u0165 procesy naprie\u010d zlo\u017eit\u00fdmi firemn\u00fdmi infra\u0161trukt\u00farami.<\/p>\n\n\n\n

\u201eV praxi sme zistili, \u017ee pri spracovan\u00ed fakt\u00far robot u\u0161etr\u00ed a\u017e 60 % pracovn\u00e9ho \u010dasu zamestnanca. V absol\u00fatnych \u010d\u00edslach to znamen\u00e1, \u017ee za jednu hodinu dok\u00e1\u017ee zaevidova\u0165 a\u017e o 37 fakt\u00far viac<\/a>,\u201c<\/em> vypo\u010d\u00edtav\u00e1 Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1.<\/p><\/blockquote>\n\n\n\n

S RPA m\u00f4\u017eu organiz\u00e1cie na\u0161tartova\u0165 a automatizova\u0165 tieto procesy tak, aby fungovali nielen bez API (Application Programming Interface), ale tie\u017e bez potreby nie\u010do meni\u0165. API nie je toti\u017e nutn\u00e9. Technol\u00f3gia robotickej automatiz\u00e1cie procesov je naprogramovan\u00e1 tak, \u017ee urob\u00ed \u00fakony obdobne, ako by to urobila obsluha \u2013 na pozad\u00ed pracuje priamo v r\u00f4znych aplik\u00e1ci\u00e1ch, uskuto\u010d\u0148uje valid\u00e1cie, kop\u00edrovanie inform\u00e1ci\u00ed, vklad\u00e1 a prepisuje d\u00e1ta, otv\u00e1ra e-maily vr\u00e1tane pr\u00edloh, reportuje, a to v\u0161etko presne pod\u013ea vopred nadefinovan\u00e9ho scen\u00e1ra.<\/p>\n\n\n\n

RPA onboarding umo\u017en\u00ed zamestnancovi pracova\u0165 v de\u0148 n\u00e1stupu<\/h2>\n\n\n\n

IT spr\u00e1vcovia potom m\u00f4\u017eu nastavi\u0165 svojej RPA platforme optim\u00e1lny po\u010det robotov pre spracovanie napr\u00edklad reklam\u00e1ci\u00ed, vratiek, fakt\u00far \u010di onboardingu (pr\u00edchod a odchod zamestnancov) a pod. Pr\u00e1ve pri zaveden\u00ed automatick\u00e9ho onboardingu<\/a> je mo\u017en\u00e9 v spolo\u010dnosti u\u0161etri\u0165 mnoho rutinnej pr\u00e1ce, vyvarova\u0165 sa chyb\u00e1m a zaru\u010di\u0165, \u017ee v dobe n\u00e1stupu bude ma\u0165 zamestnanec pre v\u00fdkon svojej \u010dinnosti v\u0161etko potrebn\u00e9 (notebook, zalo\u017een\u00fd e-mail, pr\u00edstup do ERP a pod.). To je mo\u017en\u00e9 \u013eahko dosiahnu\u0165 v centralizovanom dashboarde, ktor\u00fd sa pripravuje na mieru.<\/p>\n\n\n\n

Person\u00e1lne oddelenie je srdcom ka\u017edej spolo\u010dnosti. Poskytuje zamestnancom podporu a poradenstvo a zais\u0165uje ve\u013ea ka\u017edodenn\u00fdch administrat\u00edvnych \u00faloh, ktor\u00e9 udr\u017euj\u00fa firmu v chode. Ka\u017ed\u00e9ho zamestnanca spolo\u010dnosti sprev\u00e1dza od n\u00e1stupu a\u017e po ukon\u010denie pracovn\u00e9ho pomeru. Mnoho \u010dinnost\u00ed, ktor\u00e9 oddelenie rob\u00ed, sa opakuj\u00fa, s\u00fa \u010dasovo n\u00e1ro\u010dn\u00e9 a robia sa ru\u010dne. Ide o \u010dinnosti, ktor\u00e9 vy\u017eaduj\u00fa pozornos\u0165, s\u00fa neefekt\u00edvne a ved\u00fa k \u010dast\u00fdm chyb\u00e1m. A pr\u00e1ve aj s nimi m\u00f4\u017ee pom\u00f4c\u0165 technol\u00f3gia RPA.<\/p>\n\n\n\n

V\u00fdhody robotov na HR oddeleniach<\/h2>\n\n\n\n

U\u013eah\u010di\u0165 pr\u00e1cu a ubra\u0165 starosti sa v pr\u00edpade onboardingu podarilo v spolo\u010dnosti Kofola \u010ceskoSlovensko<\/a>. T\u00fa tr\u00e1pila administrat\u00edva spojen\u00e1 s odchodom zamestnancov. R\u00f4zni \u013eudia potrebuj\u00fa ku svojej pr\u00e1ci r\u00f4zne sady n\u00e1strojov. Pre IT \u0161pecialistov Kofoly i\u0161lo o rutinn\u00e9 \u00fakony, tak\u017ee pravdepodobnos\u0165, \u017ee pri nich d\u00f4jde k chyb\u00e1m, bola e\u0161te vy\u0161\u0161ia, ne\u017e je be\u017en\u00e9. Sp\u00e4tn\u00e1 anal\u00fdza uk\u00e1zala, \u017ee tieto \u010dinnosti st\u00e1li IT oddelenie mesiac ro\u010dnej pr\u00e1ce. Dos\u0165 na to, aby spolo\u010dnos\u0165 zv\u00e1\u017eila invest\u00edcie do ich automatiz\u00e1cie. S robotmi u\u017e v Kofole sk\u00fasenosti mali. Vyu\u017e\u00edva ich napr\u00edklad finan\u010dn\u00e9 oddelenie. Ich nasadzovanie ale v minulosti sprev\u00e1dzali probl\u00e9my. Preto si IT \u0161pecialisti dali na pr\u00edprave zadania mimoriadne z\u00e1le\u017ea\u0165 a presne \u0161pecifikovali, \u010do od robotov o\u010dak\u00e1vaj\u00fa, a to sa vyplatilo. \u201eVid\u00edme, \u017ee n\u00e1m \u0161etria pr\u00e1cu, a vid\u00edme tie\u017e, \u017ee u\u0161etren\u00fd \u010das m\u00f4\u017eeme venova\u0165 \u010dinnostiam, ktor\u00e9 s\u00fa kreat\u00edvnej\u0161ie a pos\u00favaj\u00fa na\u0161u firmu \u010falej,\u201c <\/em>hovor\u00ed jeden zo zamestnancov IT oddelenia Kofoly. Ak zbav\u00edme zamestnancov rutinn\u00fdch procesov, m\u00f4\u017eu sa venova\u0165 in\u00fdm, efekt\u00edvnej\u0161\u00edm \u010dinnostiam, ktor\u00e9 vy\u017eaduj\u00fa hlb\u0161ie myslenie, alebo sa m\u00f4\u017eu s\u00fastredi\u0165 na vytv\u00e1ranie budovania vz\u0165ahu so z\u00e1kazn\u00edkmi.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Roboti na HR oddeleniach zjednodu\u0161uj\u00fa n\u00e1bor nov\u00fdch zamestnancov, zaria\u010fuj\u00fa efekt\u00edvnej\u0161\u00ed n\u00e1stup nov\u00fdch pracovn\u00edkov, vykon\u00e1vaj\u00fa mzdov\u00e9 agendy, zais\u0165uj\u00fa v\u0161etko v s\u00falade s GDPR a dokon\u010dia hladk\u00fd odchod zamestnanca. \u201eNa HR oddelen\u00ed na\u0161ej spolo\u010dnosti robota vyu\u017e\u00edvame pr\u00e1ve k t\u00fdmto \u00fakonom. Napr\u00edklad n\u00e1stup zamestnanca je vyladen\u00fd tak, \u017ee po jeho zaevidovan\u00ed do syst\u00e9mu si robot pre\u010d\u00edta, kedy a na ak\u00fa poz\u00edciu nastupuje. Na z\u00e1klade vopred definovan\u00fdch pravidiel n\u00e1sledne vst\u00fapi do pr\u00edslu\u0161n\u00fdch aplik\u00e1ci\u00ed a zriadi potrebn\u00e9 pr\u00edstupy, pr\u00edpadne objedn\u00e1 po\u017eadovan\u00e9 pracovn\u00e9 pom\u00f4cky, ako je po\u010d\u00edta\u010d, telef\u00f3n at\u010f. Po vytvoren\u00ed v\u0161etk\u00fdch pr\u00edstupov robot po\u0161le zamestnancovi n\u00e1stupn\u00e9 dokumenty k pre\u0161tudovaniu,\u201c<\/em> hovor\u00ed Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1. V pr\u00edpade odchodu zamestnanca robot zaeviduje d\u00e1tum ukon\u010denia pracovn\u00e9ho pomeru a v de\u0148 odchodu vst\u00fapi do pr\u00edslu\u0161n\u00fdch syst\u00e9mov, odoberie zamestnancovi pr\u00edstupov\u00e9 pr\u00e1va a skontroluje jeho \u00fa\u010det. O \u010dinnostiach aj o stave jednotliv\u00fdch pr\u00edstupov\u00fdch pr\u00e1v po\u0161le e-mailov\u00fa notifik\u00e1ciu.<\/p>\n\n\n\n

Robot, ktor\u00fd spracuje stovky storn denne<\/h2>\n\n\n\n

Spolo\u010dnosti v e-commerce denne rie\u0161ia pomerne vysok\u00fd denn\u00fd objem storn alebo nevyzdvihnut\u00fdch z\u00e1sielok. Nielen \u017ee tieto po\u017eiadavky neprin\u00e1\u0161aj\u00fa \u017eiadny zisk, ale navy\u0161e s\u00fa spojen\u00e9 s dodato\u010dn\u00fdmi n\u00e1kladmi na ich rie\u0161enie prostredn\u00edctvom zamestnancov, ktor\u00ed by sa mohli venova\u0165 nie\u010domu in\u00e9mu. Po\u017eiadavkou spolo\u010dnosti Mall.cz bolo, aby t\u00fato \u010dinnos\u0165 prevzal niekto in\u00fd. Pri h\u013eadan\u00ed pr\u00edle\u017eitost\u00ed pre optimaliz\u00e1ciu mali z\u00e1ujem o mo\u017enos\u0165 nasadi\u0165 RPA. Zru\u0161enie objedn\u00e1vky v Mall.cz m\u00f4\u017ee z\u00e1kazn\u00edk urobi\u0165 tromi sp\u00f4sobmi \u2013 e-mailom, telef\u00f3nom alebo prostredn\u00edctvom interakt\u00edvneho webov\u00e9ho formul\u00e1ra. Zamestnanec po prijat\u00ed po\u017eiadaviek mus\u00ed urobi\u0165 nieko\u013eko \u00fakonov v r\u00f4znych syst\u00e9moch. Napr\u00edklad overi\u0165 alebo v pr\u00edpade potreby manu\u00e1lne po\u017eiada\u0165 o doplnenie po\u017eadovan\u00fdch inform\u00e1ci\u00ed, zisti\u0165, v akom \u0161t\u00e1diu sa objedn\u00e1vka nach\u00e1dza, \u010di u\u017e bola zaplaten\u00e1, vyexpedovan\u00e1 a pod.<\/p>\n\n\n\n

Po sprev\u00e1dzkovan\u00ed RPA zamestnanci z\u00e1kazn\u00edckeho servisu touto administrat\u00edvou u\u0161etria v priemere desa\u0165 a\u017e dvan\u00e1s\u0165 hod\u00edn denne a robot zast\u00fapi pr\u00e1cu 1,25 oper\u00e1tora. Robot prejde a zanalyzuje v\u0161etky storn\u00e1. Pokia\u013e zist\u00ed, \u017ee si s niektorou \u010das\u0165ou procesu nevie rady, upozorn\u00ed zamestnanca, aby zvy\u0161ok dorie\u0161il s\u00e1m. Takto dok\u00e1\u017ee r\u00fdchlej\u0161ie a skoro s\u00e1m bezchybne spracova\u0165 v\u00e4\u010d\u0161\u00ed po\u010det storno objedn\u00e1vok a minimalizova\u0165 n\u00e1klady na zbyto\u010dn\u00fa prepravu a ich uskladnenie, ktor\u00e9 boli medzi\u010dasom z nejak\u00e9ho d\u00f4vodu zru\u0161en\u00e9.<\/p>\n\n\n\n

\u201eRo\u010dne t\u00edm Mall.cz t\u00fdmto rie\u0161en\u00edm u\u0161etr\u00ed stovky tis\u00edc kor\u00fan. Navy\u0161e dok\u00e1\u017ee pripravi\u0165 \u0161trukt\u00farovan\u00e9 podklady pre finan\u010dn\u00e9 oddelenie, \u010d\u00edm u\u0161etr\u00ed mno\u017estvo \u010fal\u0161ieho \u010dasu. Cel\u00fd proces sa navy\u0161e pre\u010distil a zefekt\u00edvnil,\u201c <\/em>\u0161pecifikuje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1.<\/p><\/blockquote>\n\n\n\n

Modern\u00e9 technol\u00f3gie zmenili interakciu so z\u00e1kazn\u00edkmi<\/h2>\n\n\n\n

Ke\u010f zhruba pred desiatimi rokmi Martin Ohradzansk\u00fd zasadol do riadite\u013esk\u00e9ho kresla siete elektroobchodov NAY Group, do ktorej v \u010cesku patr\u00ed dc\u00e9rska spolo\u010dnos\u0165 Electro World, mal internetov\u00fd predaj na celkov\u00fdch v\u00fdnosoch spolo\u010dnosti iba nieko\u013ekopercentn\u00fd podiel. O dek\u00e1du nesk\u00f4r sa na celkov\u00fdch tr\u017eb\u00e1ch podie\u013ea zhruba tretinou. \u201eV bud\u00facich rokoch sa v\u0161ak toho v obchode zmen\u00ed viac ne\u017e len pomer online a offline tr\u017eieb. Preto pokrok v digitaliz\u00e1ci\u00ed a automatiz\u00e1ci\u00ed je neoddelite\u013enou s\u00fa\u010das\u0165ou na\u0161ej dlhodobej strat\u00e9gie,\u201c<\/em> dod\u00e1va. Ak m\u00e1 by\u0165 spolo\u010dnos\u0165 dlhodobo konkurencieschopn\u00e1 a ziskov\u00e1, mus\u00ed vedie\u0165 obsl\u00fa\u017ei\u0165 s existuj\u00facimi zdrojmi viac z\u00e1kazn\u00edkov \u2013 a zvl\u00e1dnu\u0165 st\u00e1le v\u00e4\u010d\u0161ie v\u00fdkyvy v dopyte. K t\u00fdm doch\u00e1dza nie len v sez\u00f3nnych \u0161pi\u010dk\u00e1ch, ale po\u010das pand\u00e9mie aj pri n\u00e1hlom zav\u00e1dzan\u00ed opatren\u00ed \u010di z d\u00f4vodu v\u00fdpadku sortimentu v dod\u00e1vate\u013eskom re\u0165azci.<\/p>\n\n\n\n

V NAY preto vedeli, \u017ee potrebuj\u00fa optimalizova\u0165 procesy, ale nevedeli, ako na to. Na z\u00e1klade \u0161etrenia vo vn\u00fatri firmy si zadefinovali oblasti, v ktor\u00fdch by bolo mo\u017en\u00e9 nie\u010do robi\u0165 inak, a dokonca by u\u0161etrili financie. Prostredn\u00edctvom RPA sa podarilo n\u00e1js\u0165 odstr\u00e1nenie jedn\u00e9ho z \u00fazkych miest. Nasadenie automatiz\u00e1cie procesov umo\u017enilo zlep\u0161i\u0165 z\u00e1kazn\u00edcke slu\u017eby a z\u00e1rove\u0148 od\u013eah\u010di\u0165 zamestnancov \u2013 v prvom kroku najm\u00e4 t\u00fdch, ktor\u00ed pracuj\u00fa v back-office a na call centre. \u201ePri objedn\u00e1vkach v sez\u00f3nnych \u0161pi\u010dk\u00e1ch sme st\u00e1le \u010dastej\u0161ie nar\u00e1\u017eali na kapacitn\u00e9 limity. Vykr\u00fdva\u0165 ich brig\u00e1dnikmi bolo v\u017edy n\u00e1ro\u010dn\u00e9 a pri raste predaja cez internet hrozilo, \u017ee niektor\u00e9 po\u017eiadavky nedok\u00e1\u017eeme naplni\u0165 v dostato\u010dne kr\u00e1tkych lehot\u00e1ch,\u201c <\/em>poukazuje Martin Ohradzansk\u00fd.<\/strong> Agenti call centra ich vybavovali aj nieko\u013eko tis\u00edc mesa\u010dne. Pri ka\u017edom storne sa mus\u00ed urobi\u0165 nieko\u013eko krokov v r\u00f4znych syst\u00e9moch, napr\u00edklad preveri\u0165, \u010di u\u017e bol tovar vydan\u00fd a \u010di bol zaplaten\u00fd. Preto v NAY do\u0161lo k automatiz\u00e1ci\u00ed u\u017e dvadsiatich procesov pomocou RPA<\/a> napr\u00edklad pri spracovan\u00ed \u017eiadost\u00ed o zru\u0161enie objedn\u00e1vok, HR, faktur\u00e1cii at\u010f.<\/p>\n\n\n\n

RPA je bud\u00facnos\u0165<\/h2>\n\n\n\n

Firmy, ktor\u00e9 nad zaveden\u00edm RPA sn\u00e1\u010f e\u0161te v\u00e1haj\u00fa, si musia uvedomi\u0165, \u017ee svet sa vplyvom pand\u00e9mie zmenil a je potrebn\u00e9 na to zareagova\u0165. Postupuj\u00faca digitaliz\u00e1cia je dan\u00e1 \u0161tvrtou priemyselnou revol\u00faciou. V minulosti n\u00e1m mnoho nov\u00fdch n\u00e1strojov, vyn\u00e1lezov u\u013eah\u010dilo pr\u00e1cu a prispelo k zisku a prospechu v\u0161etk\u00fdch. Robotick\u00e1 procesn\u00e1 automatiz\u00e1cia nie je v\u00fdnimkou.<\/p>\n\n\n\n

\n\n\n\n

Zavedenie RPA v \u0161tyroch krokoch<\/h2>\n\n\n\n
\"robot<\/figure>\n\n\n\n
  • Na \u00favod je potrebn\u00e9 zadefinova\u0165 si ciele s IT oddelen\u00edm a zamestnancami, ktor\u00ed robia \u010dinnosti ur\u010den\u00e9 k automatiz\u00e1ci\u00ed. V kooper\u00e1ci\u00ed s dod\u00e1vate\u013eom sa nastavia a definuj\u00fa potrebn\u00e9 pr\u00edstupy. Stretnutia trvaj\u00fa pribli\u017ene dve a\u017e tri hodiny a nemusia by\u0165 osobn\u00e9 (m\u00f4\u017eu sa uskuto\u010d\u0148ova\u0165 cez videokonferen\u010dn\u00fa aplik\u00e1ciu).<\/li>
  • Na z\u00e1klade zisten\u00e9ho dod\u00e1vate\u013e proces zdokumentuje a navrhne jeho automatiz\u00e1ciu.<\/li>
  • Implement\u00e1tor automatizuje procesy v syst\u00e9moch, ktor\u00e9 organiz\u00e1cia be\u017ene pou\u017e\u00edva, nevytv\u00e1ra nov\u00e9 syst\u00e9my ani neupravuje tie zaveden\u00e9.<\/li>
  • Samotn\u00e1 automatiz\u00e1cia netrv\u00e1 dlho. Od prv\u00e9ho stretnutia je mo\u017en\u00e9 doda\u0165 robota u\u017e za tri a\u017e dvan\u00e1s\u0165 t\u00fd\u017ed\u0148ov v z\u00e1vislosti od komplexity procesu.<\/li><\/ul>\n\n\n\n
    \n\n\n\n

    Zdroj: CFO World, 29. 3. 2022<\/p>\n\n\n\n

    Autor: Petr Much<\/p>\n","protected":false},"excerpt":{"rendered":"

    Vyu\u017eitie inteligentnej automatiz\u00e1cie v organiz\u00e1ci\u00e1ch dlhodobo st\u00fapa. Robotiz\u00e1cia a automatiz\u00e1cia s\u00fa toti\u017e procesy, o ktor\u00e9 sa riaditelia podnikov zauj\u00edmaj\u00fa st\u00e1le viac. Koronav\u00edrusov\u00e1 situ\u00e1cia tento trend e\u0161te podporila \u2013 stala sa ak\u00fdmsi katalyz\u00e1torom \u2013 a je jasn\u00e9, \u017ee v roku 2022 e\u0161te viac akceleruje. Vykon\u00e1vaj\u00fa rutinn\u00e9 procesy. S\u00fa rie\u0161en\u00edm na nedostatok \u013eudsk\u00fdch zdrojov. Pracuj\u00fa kedyko\u013evek, omnoho […]<\/p>\n","protected":false},"author":28,"featured_media":32149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"news_categories":[379],"class_list":["post-48454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nezaradene","news_categories-robotizacia"],"acf":[],"yoast_head":"\nSoftv\u00e9rov\u00ed roboti \u0161etria financie, \u010das \u2013 a nerobia chyby - Soitron<\/title>\n<meta name=\"description\" content=\"Vyu\u017eitie inteligentnej automatiz\u00e1cie v organiz\u00e1ci\u00e1ch dlhodobo st\u00fapa. Robotiz\u00e1cia a automatiz\u00e1cia s\u00fa toti\u017e procesy, o ktor\u00e9 sa riaditelia podnikov zauj\u00edmaj\u00fa st\u00e1le viac. 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