{"id":42138,"date":"2021-07-19T14:45:04","date_gmt":"2021-07-19T13:45:04","guid":{"rendered":"https:\/\/www.soitron.com\/?p=42138"},"modified":"2022-03-22T13:41:34","modified_gmt":"2022-03-22T12:41:34","slug":"rozne-druhy-robotov-ulahcuju-pracu-zbavuju-starosti-a-setria-financie","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/rozne-druhy-robotov-ulahcuju-pracu-zbavuju-starosti-a-setria-financie\/","title":{"rendered":"R\u00f4zne druhy robotov u\u013eah\u010duj\u00fa pr\u00e1cu, zbavuj\u00fa starost\u00ed a \u0161etria financie"},"content":{"rendered":"\n

Pomocou robotickej procesnej automatiz\u00e1cie (RPA), teda softv\u00e9rov\u00fdch robotov, vieme mnoh\u00e9 procesy vo firm\u00e1ch zjednodu\u0161i\u0165, ur\u00fdchli\u0165 a pritom zn\u00ed\u017ei\u0165 chybovos\u0165 na minimum. Pri nasaden\u00ed konkr\u00e9tneho typu robota je pritom d\u00f4le\u017eit\u00e9, jednozna\u010dne op\u00edsa\u0165 procesy, do ktor\u00fdch bude zapojen\u00fd a stanovi\u0165 aj presn\u00e9 krit\u00e9ri\u00e1, pod\u013ea ktor\u00fdch bude robot pracova\u0165. Na nasleduj\u00facich pr\u00edkladoch v\u00e1m uk\u00e1\u017eeme, ak\u00e9 roboty viete vyu\u017ei\u0165 a \u010do v\u0161etko s vami, \u010di bez v\u00e1s zvl\u00e1dnu.<\/strong><\/p>\n\n\n\n

Robot, v\u00e1\u0161 dobr\u00fd kolega<\/h2>\n\n\n\n

Medzi jednoduch\u0161ie softv\u00e9rov\u00e9 roboty patr\u00ed robot \u201ena po\u017eiadanie\u201c, ktor\u00fd pracuje pr\u00e1ve vtedy, ke\u010f ho potrebujete. Zoberme si pr\u00edklad z kontaktn\u00e9ho centra. Ak v\u00e1m zavol\u00e1 z\u00e1kazn\u00edk na kontaktn\u00e9 centrum a chce zru\u0161i\u0165 \u010das\u0165 objedn\u00e1vky, vy ako oper\u00e1tor zad\u00e1te \u010d\u00edslo objedn\u00e1vky, spust\u00edte robota a ten namiesto v\u00e1s n\u00e1jde potrebn\u00e9 \u00fadaje o z\u00e1kazn\u00edkovi a o objednanom tovare naprie\u010d r\u00f4znymi syst\u00e9mami. Vyh\u013eadanie pritom trv\u00e1 nieko\u013eko sek\u00fand. N\u00e1jden\u00e9 inform\u00e1cie u\u017e iba prever\u00edte so z\u00e1kazn\u00edkom a objedn\u00e1vku uprav\u00edte pod\u013ea jeho \u017eelania. Sofistikovanej\u0161\u00edm rie\u0161en\u00edm je robot \u201eobsluhovan\u00fd\u201c v spolupr\u00e1ci s vami (zamestnancom). Po jeho spusten\u00ed ne\u010dak\u00e1te na v\u00fdsledok, ale po\u010das pr\u00e1ce robota sa m\u00f4\u017eete na\u010falej plne venova\u0165 z\u00e1kazn\u00edkovi alebo in\u00fdm \u010dinnostiam. Robot pracuje v pozad\u00ed a ke\u010f v\u0161etko dokon\u010d\u00ed, informuje v\u00e1s o tom. Vyu\u017ei\u0165 tak\u00fdchto robotov viete aj v backoffice oddeleniach ako s\u00fa financie, HR, IT a mnoh\u00e9 in\u00e9 oddelenia ako virtu\u00e1lneho asistenta, ktor\u00fd v\u00e1m pom\u00f4\u017ee, ke\u010f to pr\u00e1ve potrebujete.<\/p>\n\n\n\n

Viac pr\u00e1ce pre robota, menej pre zamestnanca<\/h2>\n\n\n\n

Kombin\u00e1ciou predch\u00e1dzaj\u00facich robotov vznik\u00e1 hybridn\u00fd robot. Je dobr\u00e9 ho vyu\u017e\u00edva\u0165 vtedy, ak mu trv\u00e1 pr\u00e1ca o nie\u010do dlh\u0161ie. Oper\u00e1tor\/zamestnanec na kontaktnom centre zad\u00e1 robotovi vstupn\u00e9 \u00fadaje a ten p\u00f4vodn\u00fa objedn\u00e1vku skontroluje vo v\u0161etk\u00fdch potrebn\u00fdch syst\u00e9moch. T\u00e1to \u010das\u0165 je relat\u00edvne r\u00fdchla a z\u00e1kazn\u00edk na linke sa hne\u010f dozvie, \u017ee jeho po\u017eiadavka je pripraven\u00e1 na \u010fal\u0161ie spracovanie. Ke\u010f\u017ee tohto robota oper\u00e1tor potrebuje \u010falej vyu\u017e\u00edva\u0165, zozbieran\u00e9 \u00fadaje odovzd\u00e1 \u010fal\u0161iemu robotovi, ktor\u00fd u\u017e pracuje samostatne. Po skon\u010den\u00ed pracovnej doby alebo v presne stanoven\u00fa hodinu spust\u00ed druh\u00fd robot dokon\u010dovac\u00ed proces napr\u00edklad stornovania v\u0161etk\u00fdch zozbieran\u00fdch objedn\u00e1vok. Po skon\u010den\u00ed odo\u0161le inform\u00e1ciu, \u017ee svoju pr\u00e1cu zvl\u00e1dol.<\/p>\n\n\n\n

Robot vie pracova\u0165 aj \u010diasto\u010dne bez dozoru a vtedy nemus\u00edme \u010daka\u0165 na v\u00fdsledok. Ak napr\u00edklad potrebuje spolo\u010dnos\u0165 zasla\u0165 peniaze z\u00e1kazn\u00edkovi, zamestnanec finan\u010dn\u00e9ho oddelenia zap\u00ed\u0161e t\u00fato po\u017eiadavku do s\u00faboru, napr\u00edklad excelu. V stanovenom \u010dase sa robot automaticky zapne, s\u00fabor si na\u010d\u00edta, skontroluje d\u00e1ta a n\u00e1sledne vyexpeduje platby. Obdobne m\u00f4\u017ee tak\u00fdto druh robota pracova\u0165 napr\u00edklad aj na IT oddelen\u00ed pri prijat\u00ed nov\u00e9ho zamestnanca alebo pri inom procese, kde mu viete presne zada\u0165 vstupn\u00e9 \u00fadaje a nepotrebujete ihne\u010f pracova\u0165 s v\u00fdsledkom jeho pr\u00e1ce. V spom\u00ednanom pr\u00edpade IT \u0161pecialista teda len zad\u00e1 potrebn\u00e9 \u00fadaje a robot zariadi objednanie nov\u00fdch zariaden\u00ed alebo zabezpe\u010d\u00ed pr\u00edstupy do firemn\u00fdch syst\u00e9mov. Ak nov\u00fd zamestnanec nahr\u00e1dza odch\u00e1dzaj\u00faceho, robot ukon\u010d\u00ed pr\u00edstupy p\u00f4vodn\u00e9ho pracovn\u00edka a nov\u00e9mu ich zriadi do rovnak\u00fdch aplik\u00e1ci\u00ed a objedn\u00e1 rovnak\u00e9 zariadenia.<\/p>\n\n\n\n

Pri procesoch, ktor\u00e9 vieme \u00faplne automatizova\u0165, m\u00f4\u017eeme vyu\u017ei\u0165 robota bez dozoru. Ten nepotrebuje \u017eiadnu asistenciu a netreba ho ani sp\u00fa\u0161\u0165a\u0165. V\u017edy, ke\u010f zaregistruje nov\u00fa po\u017eiadavku, s\u00e1m sa zapne a urob\u00ed pr\u00e1cu pod\u013ea zadefinovan\u00fdch krit\u00e9ri\u00ed. Op\u00e4\u0165 bezchybne. Z vlastnej sk\u00fasenosti vieme, \u017ee robot funguje spo\u013eahlivo<\/a> a bez v\u00fdkyvov tak, ako si to spolo\u010dne nadefinujeme. Ak pr\u00edde do e-mailu n\u00e1\u0161ho \u00fa\u010dtovn\u00edka nov\u00e1 fakt\u00fara, robot si ju otvor\u00ed, na\u010d\u00edta, za\u00fa\u010dtuje a zaeviduje v potrebn\u00fdch syst\u00e9moch a my len dostaneme fin\u00e1lnu inform\u00e1ciu. S plnou automatiz\u00e1ciou sme rie\u0161ili napr\u00edklad aj po\u017eiadavky na\u0161ich klientov pri preru\u0161en\u00ed a znovuobnoven\u00ed dod\u00e1vok energi\u00ed, vytvoren\u00ed r\u00f4znych pravideln\u00fdch reportov, \u010di GDPR procesy, kedy robot vymaz\u00e1val citliv\u00e9 \u00fadaje o z\u00e1kazn\u00edkoch.<\/p>\n\n\n\n

Aj ke\u010f vieme firemn\u00e9 procesy \u010diasto\u010dne alebo \u00faplne automatizova\u0165, predsa e\u0161te st\u00e1le existuj\u00fa aj \u010dinnosti, pri ktor\u00fdch je \u013eudsk\u00fd faktor potrebn\u00fd a nenahradite\u013en\u00fd. \u00daplne nedok\u00e1\u017eeme automatizova\u0165 procesy, pri ktor\u00fdch robot nem\u00e1 stanoven\u00e9 krit\u00e9ri\u00e1, na z\u00e1klade ktor\u00fdch by vedel spo\u013eahlivo pracova\u0165, je pri nich potrebn\u00e9 rozhodnutie \u010di schv\u00e1lenie \u010dloveka alebo je nutn\u00e9 zapoji\u0165 do procesu viacero oddelen\u00ed. Napr\u00edklad ru\u010dne nap\u00edsan\u00fd dokument vieme s\u00edce zdigitalizova\u0165, ale ak nejde o \u0161trukt\u00farovan\u00fd dokument, robot si z neho nevie na 100% vybra\u0165 v\u0161etky potrebn\u00e9 \u00fadaje. Alebo pri schva\u013eovan\u00ed \u00faveru sa posudzuj\u00fa nielen doteraj\u0161ie z\u00e1v\u00e4zky \u010di pr\u00edjmy \u017eiadate\u013ea, ale v\u00fdznamn\u00fa \u00falohu zohr\u00e1va aj jeho spr\u00e1vanie po\u010das kontaktu s pracovn\u00edkom banky. V tak\u00fdchto pr\u00edpadoch nasadzujeme dlhobe\u017eiacich robotov (long-running robots) \u2013 ide o kombin\u00e1ciu pr\u00e1ce \u013eud\u00ed a r\u00f4znych typov robotov. Akon\u00e1hle robot ukon\u010d\u00ed \u010das\u0165 svojej pr\u00e1ce a je potrebn\u00fd \u010fal\u0161\u00ed krok vykon\u00e1van\u00fd \u010dlovekom, robot vytvor\u00ed na \u010dloveka \u00falohu, presne za\u0161pecifikuje, \u010do od neho o\u010dak\u00e1va a po\u010dk\u00e1, pokia\u013e nie je \u00faloha splnen\u00e1. N\u00e1sledne pokra\u010duje v automatickom sprocesovan\u00ed \u00faloh.
Robot tu teda vie pom\u00f4c\u0165 so spracovan\u00edm a pr\u00edpravou v\u0161etky potrebn\u00fdch inform\u00e1ci\u00ed, urobi\u0165 kontroly a zobrazi\u0165 zamestnancovi v\u0161etko potrebn\u00e9. Jeho \u00falohou ost\u00e1va rozhodn\u00fa\u0165 o \u010fal\u0161\u00edch krokoch pomocou jedn\u00e9ho kliku. Robot n\u00e1sledne pr\u00e1cu dokon\u010d\u00ed.<\/p>\n\n\n\n

Bez ch\u00fdb a s r\u00fdchlou n\u00e1vratnos\u0165ou<\/h2>\n\n\n\n

Roboty funguj\u00fa presne tak, ako ich spolo\u010dne nastav\u00edme. Ak spolu zad\u00e1me spr\u00e1vne krit\u00e9ria, aj robot sa rozhoduje spr\u00e1vne. Vstupuje do syst\u00e9mov pod\u013ea toho, \u010do sme mu zadali. Nikdy sa neunav\u00ed a neprestane pracova\u0165 ani preto, \u017ee by ho st\u00e1le sa opakuj\u00face procesy nudili. Ak je syst\u00e9m pre\u0165a\u017een\u00fd alebo spadne, ani to nie je probl\u00e9m. Robot si syst\u00e9m znova otvor\u00ed a za\u010dne pracova\u0165 tam, kde skon\u010dil, preto\u017ee si v\u0161etky vykonan\u00e9 oper\u00e1cie priebe\u017ene loguje. Ak sa rozhodnete zainvestova\u0165 do \u010diasto\u010dnej alebo plnej automatiz\u00e1cie, n\u00e1vratnos\u0165 z\u00e1vis\u00ed od ve\u013ekosti automatizovan\u00e9ho procesu a m\u00f4\u017ee sa pohybova\u0165 od troch mesiacov pri jednoduch\u0161\u00edch rie\u0161eniach po 1 a\u017e 1,5 roka pri automatiz\u00e1cii n\u00e1ro\u010dnej\u0161\u00edch procesov. Roboty v\u00e1m pritom u\u0161etria \u013eudsk\u00fa pr\u00e1cu a odstr\u00e1nia chybovos\u0165. Pokia\u013e potrebujete poradi\u0165 ako s automatiz\u00e1ciou a digitaliz\u00e1ciou procesov za\u010da\u0165 alebo v nej pokra\u010dova\u0165, radi v\u00e1m pom\u00f4\u017eeme, zanalyzuje mo\u017enosti a priprav\u00edme strat\u00e9giu pre va\u0161u firmu. Probl\u00e9mom pre v\u00e1s nebud\u00fa ani potrebn\u00e9 licencie, ktor\u00e9 v\u00e1m vieme prenaja\u0165 (RPA as a service<\/a>) alebo zabezpe\u010di\u0165. V\u00fdhodou pren\u00e1jmu je, \u017ee m\u00e1te zabezpe\u010den\u00e9 v\u0161etky aktualiz\u00e1cie, ale aj IT podporu a servis. O robota sa teda kompletne star\u00e1me my v Soitrone. Ak sa v\u0161ak rozhodnete zak\u00fapi\u0165 si pln\u00fa licenciu, va\u0161ich \u0161pecialistov za\u0161kol\u00edme a poskytneme im v\u0161etky potrebn\u00e9 inform\u00e1cie.<\/p>\n","protected":false},"excerpt":{"rendered":"

Pomocou robotickej procesnej automatiz\u00e1cie (RPA), teda softv\u00e9rov\u00fdch robotov, vieme mnoh\u00e9 procesy vo firm\u00e1ch zjednodu\u0161i\u0165, ur\u00fdchli\u0165 a pritom zn\u00ed\u017ei\u0165 chybovos\u0165 na minimum. Pri nasaden\u00ed konkr\u00e9tneho typu robota je pritom d\u00f4le\u017eit\u00e9, jednozna\u010dne op\u00edsa\u0165 procesy, do ktor\u00fdch bude zapojen\u00fd a stanovi\u0165 aj presn\u00e9 krit\u00e9ri\u00e1, pod\u013ea ktor\u00fdch bude robot pracova\u0165. Na nasleduj\u00facich pr\u00edkladoch v\u00e1m uk\u00e1\u017eeme, ak\u00e9 roboty viete vyu\u017ei\u0165 […]<\/p>\n","protected":false},"author":12,"featured_media":25395,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[348,33],"tags":[],"news_categories":[379],"class_list":["post-42138","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacia-sk","category-clanky","news_categories-robotizacia"],"acf":[],"yoast_head":"\nR\u00f4zne druhy robotov u\u013eah\u010duj\u00fa pr\u00e1cu, zbavuj\u00fa starost\u00ed a \u0161etria financie<\/title>\n<meta name=\"description\" content=\"Pomocou robotickej procesnej automatiz\u00e1cie (RPA), vieme mnoh\u00e9 procesy vo firm\u00e1ch zjednodu\u0161i\u0165, ur\u00fdchli\u0165 a pritom zn\u00ed\u017ei\u0165 chybovos\u0165 na minimum.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, 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