{"id":37300,"date":"2020-10-12T21:22:29","date_gmt":"2020-10-12T20:22:29","guid":{"rendered":"https:\/\/www.soitron.com\/?p=37300"},"modified":"2023-11-13T14:32:58","modified_gmt":"2023-11-13T13:32:58","slug":"pripravte-sa-na-vsetky-vlny-poziadaviek-zakaznikov-raz-a-navzdy","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/pripravte-sa-na-vsetky-vlny-poziadaviek-zakaznikov-raz-a-navzdy\/","title":{"rendered":"Pripravte sa na v\u0161etky vlny po\u017eiadaviek z\u00e1kazn\u00edkov. Raz a nav\u017edy"},"content":{"rendered":"\n

Ke\u010f v marci spustila pand\u00e9mia koronav\u00edrusu vlnu lockdownov, zatv\u00e1rania hran\u00edc a s\u00favisiacich obmedz\u00ed mobility a cestovania \u013eud\u00ed, viacero firiem aj \u00faradov st\u00e1lo na pokraji v\u00fdkyvov, ak\u00e9 nikdy dovtedy neza\u017eili. Mnoh\u00e9 organiz\u00e1cie po\u010d\u00edtaj\u00fa s ur\u010ditou sez\u00f3nnos\u0165ou, ale m\u00e1lokto bol pripraven\u00fd na to, \u010do sa v niektor\u00fdch odvetviach dialo na jar.<\/strong><\/p>\n\n\n\n

Napr\u00edklad na leteck\u00e9 spolo\u010dnosti a hotely sa valila tsunami \u017eiadost\u00ed o refund\u00e1cie. Soci\u00e1lne \u00farady sa ocitli pod bezprecedentn\u00fdm tlakom \u017eiadate\u013eov o vypl\u00e1canie nemocensk\u00e9ho \u010di o\u0161etrovn\u00e9ho. Ke\u010f\u017ee v\u00e4\u010d\u0161ina kamenn\u00fdch obchodov bola zatvoren\u00fdch, ve\u013ea eshopov za\u017e\u00edvalo n\u00e1rasty, na ak\u00e9 nie s\u00fa zvyknut\u00e9 ani pred Vianocami.<\/p>\n\n\n\n

\u0160kody s trval\u00fdmi n\u00e1sledkami<\/h2>\n\n\n\n

Spracova\u0165 mnohon\u00e1sobne v\u00e4\u010d\u0161ie objemy objedn\u00e1vok \u010di ak\u00fdchko\u013evek in\u00fdch dopytov bolo k\u013e\u00fa\u010dov\u00e9, \u010di u\u017e z poh\u013eadu ziskovosti, dodr\u017eania z\u00e1konn\u00fdch leh\u00f4t, alebo zachovania dobr\u00e9ho mena a bud\u00facej lojality klientov.<\/p>\n\n\n\n

Viacer\u00e9 spolo\u010dnosti v\u0161ak situ\u00e1ciu nezvl\u00e1dali. Bu\u010f s vybavovan\u00edm klientov me\u0161kali, alebo si dokonca prestali plni\u0165 svoje z\u00e1v\u00e4zky a napr\u00edklad (v rozpore s legislat\u00edvou) pozastavili refund\u00e1cie. Argumentovali pri tom najm\u00e4 kapacitn\u00fdmi obmedzeniami a niekedy a\u017e o tis\u00edckykr\u00e1t v\u00e4\u010d\u0161\u00edmi n\u00e1pormi po\u017eiadaviek, ktor\u00e9 museli vybavi\u0165 s men\u0161\u00edm po\u010dtom pracovn\u00edkov.<\/p>\n\n\n\n

Nov\u00e9 rie\u0161enie star\u00fdch probl\u00e9mov<\/h2>\n\n\n\n

Kr\u00e1tkodob\u00e9 v\u00fdkyvy a sez\u00f3nnos\u0165 zvykn\u00fa firmy rie\u0161i\u0165 dohodami o vykonan\u00ed pr\u00e1ce, o pracovnej \u010dinnosti alebo o brig\u00e1dnickej \u010dinnosti \u0161tudentov. Slovensk\u00fd z\u00e1konn\u00edk pr\u00e1ce v\u0161ak z\u010faleka nepatr\u00ed k t\u00fdm najflexibilnej\u0161\u00edm<\/a> a n\u00e1bor do\u010dasnej pracovnej sily neb\u00fdva lacn\u00fd ani bezprobl\u00e9mov\u00fd, obzvl\u00e1\u0161\u0165 po\u010das karant\u00e9nnych opatren\u00ed alebo pri dodr\u017eiavan\u00ed soci\u00e1lnych odstupov.<\/p>\n\n\n\n

Ke\u010f\u017ee s druhou vlnou pand\u00e9mie zost\u00e1va svet mimoriadne nepredv\u00eddate\u013en\u00fd, organiz\u00e1cie by sa mali u\u017e teraz zam\u00fd\u0161\u013ea\u0165 nad t\u00fdm, ako k\u013e\u00fa\u010dov\u00e9 procesy zabezpe\u010di\u0165 tak, aby sa dali plynule a obvyklou r\u00fdchlos\u0165ou zvl\u00e1dnu\u0165 aj pri v\u00fdraznom n\u00e1raste po\u017eiadaviek, alebo pri absencii v\u00e4\u010d\u0161ieho mno\u017estvo pracovn\u00edkov.<\/p>\n\n\n\n

Rie\u0161en\u00edm m\u00f4\u017ee by\u0165 namiesto zd\u013ahav\u00e9ho n\u00e1boru, za\u0161ko\u013eovania a in\u00fdch s\u00favisiacich starost\u00ed, robotick\u00e1 procesn\u00e1 automatiz\u00e1cia<\/a>. Ide o vytvorenie a nasadenie softv\u00e9rov\u00e9ho robota schopn\u00e9ho automatizova\u0165 ak\u00fdko\u013evek proces, ktor\u00fd sa opakuje a funguje na z\u00e1klade ur\u010dit\u00fdch pravidiel.<\/p>\n\n\n\n

Pr\u00edklad z praxe<\/h2>\n\n\n\n

Cestou softv\u00e9rovej automatiz\u00e1cie sa u\u017e po\u010das prvej vlny pand\u00e9mie vydala ist\u00e1 retailov\u00e1 sie\u0165 kamenn\u00fdch predajn\u00ed so  spotrebn\u00fdm tovarom. Ke\u010f sa na jar presunul \u017eivot do virtu\u00e1lneho prostredia, firma zaznamenala prakticky zo d\u0148a na de\u0148 a\u017e 10-n\u00e1sobn\u00fd n\u00e1rast online predaja. Odrazu mala probl\u00e9m sprac\u00fava\u0165 objedn\u00e1vky v kr\u00e1tkych lehot\u00e1ch, ktor\u00e9 s\u00fa pri nakupovan\u00ed cez internet pre spokojnos\u0165 z\u00e1kazn\u00edkov k\u013e\u00fa\u010dov\u00e9.<\/p>\n\n\n\n

N\u00e1\u0161 Soitron RPA t\u00edm, spo\u010diatku pomohol sieti obchodov automatiz\u00e1ciou jednoduch\u0161\u00edch procesov, ako je napr\u00edklad sprocesovanie storien objedn\u00e1vok alebo vracanie platieb pri storn\u00e1ch objedn\u00e1vok, prich\u00e1dzaj\u00facich z r\u00f4znych kan\u00e1lov<\/a> (chatbot, mailbot \u010di automatick\u00fd hlasov\u00fd syst\u00e9m IVR).<\/p>\n\n\n\n

Robot po prijat\u00ed \u017eiadosti z\u00e1kazn\u00edka auton\u00f3mne vst\u00fapi do informa\u010dn\u00e9ho syst\u00e9mu, aby preveril potrebn\u00e9 inform\u00e1cie (napr\u00edklad \u010di u\u017e bol tovar vydan\u00fd, \u010di bol odoslan\u00fd kuri\u00e9rom alebo \u010dak\u00e1 na prevzatie kuri\u00e9ra). N\u00e1sledne vyhodnot\u00ed typ storna, skontroluje \u010di prebehla platba a taktie\u017e prever\u00ed \u010di pri stornovanej objedn\u00e1vke bol pou\u017eit\u00fd dar\u010dekov\u00fd alebo z\u013eavov\u00fd poukaz. Po vyhodnoten\u00ed v\u0161etk\u00fdch podmienok klientovi automaticky vracia platbu, informuje ho o spracovan\u00ed \u017eiadosti a v pr\u00edpade potreby pos\u00fava na finan\u010dn\u00e9 oddelenie inform\u00e1ciu o potrebe vystavi\u0165 z\u00e1kazn\u00edkovi nov\u00fd poukaz.<\/p>\n\n\n\n

Neobmedzen\u00e9 mo\u017enosti<\/h2>\n\n\n\n

Obdobn\u00fdm sp\u00f4sobom sa daj\u00fa automatizova\u0165 aj in\u00e9 procesy (napr\u00edklad evidencia fakt\u00far \u010di automatiz\u00e1cia r\u00f4znych reportov na finan\u010dnom oddelen\u00ed<\/a>, alebo skr\u00edning \u017eivotopisov<\/a> a vybavenie formal\u00edt a pr\u00edstupov pri n\u00e1stupe\/odchode zamestnancov), ktor\u00e9 by mohli v \u010dasoch \u010fal\u0161\u00edch o\u010dak\u00e1van\u00fdch aj neo\u010dak\u00e1van\u00fdch n\u00e1rastov dopytov zabezpe\u010di\u0165 \u00farove\u0148 slu\u017eieb, na ak\u00fa s\u00fa z\u00e1kazn\u00edci zvyknut\u00ed.<\/p>\n\n\n\n

D\u00f4le\u017eit\u00e9 je, \u017ee procesn\u00e1 automatiz\u00e1cia prakticky nem\u00e1 objemov\u00e9 limity. Softv\u00e9rov\u00fd robot sa d\u00e1 prisp\u00f4sobi\u0165 ak\u00fdmko\u013evek mno\u017estv\u00e1m transakci\u00ed tak, aby v\u017edy stihol v\u0161etko urobi\u0165 v\u010das. Porozm\u00fd\u0161\u013eajte, ktor\u00e9 procesy s\u00fa u v\u00e1s citliv\u00e9 na v\u00fdpadok \u013eud\u00ed, alebo by mohli pri v\u00fdraznom n\u00e1raste objedn\u00e1vok, \u017eiadost\u00ed \u010di ak\u00fdchko\u013evek in\u00fdch dopytov z\u00e1kazn\u00edkov ohrozi\u0165 kontinuitu prev\u00e1dzky. T\u00edm Soitronu<\/a> v\u00e1m v pr\u00edpade potreby pom\u00f4\u017ee robotick\u00fa automatiz\u00e1ciu firemn\u00fdch procesov nielen zavies\u0165, ale aj analyzova\u0165, ktor\u00e9 procesy s\u00fa pre RPA najvhodnej\u0161ie.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ke\u010f v marci spustila pand\u00e9mia koronav\u00edrusu vlnu lockdownov, zatv\u00e1rania hran\u00edc a s\u00favisiacich obmedz\u00ed mobility a cestovania \u013eud\u00ed, viacero firiem aj \u00faradov st\u00e1lo na pokraji v\u00fdkyvov, ak\u00e9 nikdy dovtedy neza\u017eili. Mnoh\u00e9 organiz\u00e1cie po\u010d\u00edtaj\u00fa s ur\u010ditou sez\u00f3nnos\u0165ou, ale m\u00e1lokto bol pripraven\u00fd na to, \u010do sa v niektor\u00fdch odvetviach dialo na jar. Napr\u00edklad na leteck\u00e9 spolo\u010dnosti a hotely […]<\/p>\n","protected":false},"author":12,"featured_media":37304,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[33],"tags":[288,289],"news_categories":[379],"class_list":["post-37300","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clanky","tag-automatizacia","tag-rpa","news_categories-robotizacia"],"acf":[],"yoast_head":"\nPripravte sa na v\u0161etky vlny po\u017eiadaviek z\u00e1kazn\u00edkov. 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