{"id":36694,"date":"2020-09-17T13:35:15","date_gmt":"2020-09-17T12:35:15","guid":{"rendered":"https:\/\/www.soitron.com\/?p=36694"},"modified":"2022-03-22T16:43:57","modified_gmt":"2022-03-22T15:43:57","slug":"3-otazky-ktore-si-treba-zodpovedat-pred-nasadenim-rpa","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/3-otazky-ktore-si-treba-zodpovedat-pred-nasadenim-rpa\/","title":{"rendered":"3 ot\u00e1zky, ktor\u00e9 si treba zodpoveda\u0165 pred nasaden\u00edm RPA"},"content":{"rendered":"\n
\"Viktoria<\/figure>
\n

VIKT\u00d3RIA LUK\u00c1\u010cOV\u00c1 BRACJUNOV\u00c1<\/p>\n<\/div><\/div>\n\n\n\n

Ak ste sa niekedy zauj\u00edmali o robotick\u00fa procesn\u00fa automatiz\u00e1ciu (RPA), ur\u010dite pozn\u00e1te jej pr\u00ednosy \u2013 od mo\u017enosti zv\u00fd\u0161i\u0165 produktivitu a\u017e po zn\u00ed\u017eenie n\u00e1kladov a zlep\u0161enie efektivity. <\/strong><\/p>\n\n\n\n

Softv\u00e9rov\u00fd robot nikdy nesp\u00ed, preto \u0161etr\u00ed mno\u017estvo \u010dasu a ur\u00fdch\u013euje procesy, ale tie\u017e odbreme\u0148uje \u013eud\u00ed od \u010dasovo n\u00e1ro\u010dn\u00fdch rutinn\u00fdch \u00fakonov, v\u010faka \u010domu umo\u017e\u0148uje zlep\u0161i\u0165 slu\u017eby pre z\u00e1kazn\u00edkov \u010di ob\u010danov a zv\u00fd\u0161i\u0165 spokojnos\u0165 zamestnancov. No ako \u017eiadna technol\u00f3gia, ani RPA nedok\u00e1\u017ee v\u0161etko a pre \u00faspe\u0161n\u00fd v\u00fdsledok jej nasadenia treba splni\u0165 niektor\u00e9 nevyhnutn\u00e9 predpoklady. Toto s\u00fa tri z\u00e1kladn\u00e9 veci, ktor\u00e9 si treba uvedomi\u0165 e\u0161te pred samotnou implement\u00e1ciou RPA.<\/p>\n\n\n\n

1. Bez vstupn\u00fdch d\u00e1t to nep\u00f4jde<\/h2>\n\n\n\n

RPA potrebuje d\u00e1ta v elektronickej podobe, \u010di\u017ee nedok\u00e1\u017ee fungova\u0165 s papierov\u00fdmi dokumentmi. Ak teda chcete softv\u00e9rom automatizova\u0165 napr\u00edklad sprac\u00favanie p\u00edsomn\u00fdch s\u0165a\u017enost\u00ed z\u00e1kazn\u00edkov, alebo fakt\u00far prich\u00e1dzaj\u00facich tradi\u010dnou po\u0161tou, treba ich najsk\u00f4r preklopi\u0165 do digit\u00e1lnej formy.<\/p>\n\n\n\n

Ide\u00e1lne tie\u017e je, ak s\u00fa vstupn\u00e9 d\u00e1ta v takzvanej \u0161trukt\u00farovanej podobe, \u010di\u017ee organizovan\u00e9 vopred definovan\u00fdm sp\u00f4sobom. Pr\u00e1ve ne\u0161trukt\u00farovan\u00e1 podoba d\u00e1t, ktor\u00e9 vo firm\u00e1ch aj na \u00faradoch preva\u017euj\u00fa (napr\u00edklad emaily, ale taktie\u017e audioz\u00e1znamy, vide\u00e1 \u010di fotografie vr\u00e1tane digitalizovan\u00fdch formul\u00e1rov vyplnen\u00fdch ru\u010dn\u00fdm p\u00edsmom), m\u00f4\u017ee vyzera\u0165 ako hlavn\u00e1 prek\u00e1\u017eka efekt\u00edvneho zavedenia RPA.<\/p>\n\n\n\n

Nevhodn\u00e1 podoba d\u00e1t pre robotick\u00e9 spracovanie v\u0161ak nie je nerie\u0161ite\u013en\u00fd probl\u00e9m. Papierov\u00e9 dokumenty sa dnes daj\u00fa vcelku spo\u013eahlivo \u201epre\u010d\u00edta\u0165\u201c technol\u00f3giou pre rozpozn\u00e1vanie p\u00edsma (OCR)<\/a>. Obdobne existuj\u00fa napr\u00edklad rie\u0161enia pre prepis audio z\u00e1znamov nahran\u00fdch z kontaktn\u00fdch centier do textovej podoby.<\/p>\n\n\n\n

2. Softv\u00e9rov\u00fd robot nem\u00e1 mozog<\/h2>\n\n\n\n

Robotick\u00fd softv\u00e9r vie spracova\u0165 v\u0161etko k \u010domu je naprogramovan\u00fd, ale nem\u00e1 inteligenciu ani sa nevie s\u00e1m od seba u\u010di\u0165. Preto od neho nem\u00f4\u017eete chcie\u0165, aby zodpovedal ot\u00e1zky, na ktor\u00e9 neexistuje jednozna\u010dn\u00e1 odpove\u010f, lebo si vy\u017eaduj\u00fa citliv\u00e9 pos\u00fadenie \u010dlovekom, ktor\u00e9 sa robotom ned\u00e1 nahradi\u0165.<\/p>\n\n\n\n

Napr\u00edklad pri schva\u013eovan\u00ed \u00faverov, alebo ak\u00fdchko\u013evek \u017eiadost\u00ed, pri ktor\u00fdch \u017eiadate\u013e niektor\u00e9 krit\u00e9ri\u00e1 sp\u013a\u0148a\u0165 m\u00f4\u017ee a in\u00e9 nemus\u00ed, by automatick\u00e9 zamietnutie mohlo znamena\u0165 stratu biznisu, alebo nespokojnos\u0165 klienta. Preto treba aj pri automatizovanom schva\u013eovan\u00ed \u017eiadost\u00ed v niektor\u00fdch pr\u00edpadoch vyu\u017ei\u0165 aj odborn\u00fd n\u00e1zor sk\u00fasen\u00e9ho \u010dloveka, ktor\u00fd m\u00f4\u017ee by\u0165 s\u010dasti zalo\u017een\u00fd aj na pocite.<\/p>\n\n\n\n

Potreba \u013eudsk\u00e9ho \u00fasudku a rozhodnutia v niektor\u00fdch f\u00e1zach procesu preto nemus\u00ed automaticky znamena\u0165, \u017ee dan\u00e1 \u010dinnos\u0165 nie je vhodn\u00e1 pre automatiz\u00e1ciu. Znamen\u00e1 len, \u017ee do automatizovan\u00e9ho procesu sprac\u00favan\u00e9ho robotom treba ob\u010das prizva\u0165 k spolupr\u00e1ci \u010dloveka. Napr\u00edklad vyskakovac\u00edm oknom, ktor\u00e9 sa zodpovedn\u00e9mu pracovn\u00edkovi objav\u00ed na pracovnej ploche v pr\u00edpade, ke\u010f si robot s nie\u010d\u00edm nevie da\u0165 rady alebo na to nem\u00e1 kompetenciu.<\/p>\n\n\n\n

Ch\u00fdbaj\u00faca inteligencia RPA sa d\u00e1 tie\u017e ob\u00eds\u0165 zakomponovan\u00edm prvkov umelej inteligencie a strojov\u00e9ho u\u010denia. V takomto tandeme sa softv\u00e9rov\u00fd robot dok\u00e1\u017ee aj adaptova\u0165 a vyv\u00edja\u0165 rozhodovanie na z\u00e1klade \u0161ir\u0161ieho kontextu a minul\u00fdch sk\u00fasenosti.<\/p>\n\n\n\n

3. Nevyhnutn\u00e1 integr\u00e1cia<\/h2>\n\n\n\n

Ak m\u00e1 by\u0165 RPA efekt\u00edvne, m\u00f4\u017ee by\u0165 niekedy nevyhnutn\u00e9 sprac\u00fava\u0165 ve\u013ek\u00e9 mno\u017estv\u00e1 d\u00e1t v r\u00f4znych form\u00e1toch z rozli\u010dn\u00fdch zdrojov. Napr\u00edklad \u00fa\u010dtovn\u00e9 oddelenia zvykn\u00fa od jednotliv\u00fdch dod\u00e1vate\u013eov prij\u00edma\u0165 fakt\u00fary vo viacer\u00fdch form\u00e1toch, pri\u010dom jednotliv\u00e9 \u00fadaje b\u00fdvaj\u00fa umiestnen\u00e9 na rozli\u010dn\u00fdch miestach. Aby ich softv\u00e9r vedel pre\u010d\u00edta\u0165, treba ich dosta\u0165 do jednotnej podoby, alebo robota prisp\u00f4sobi\u0165 na \u010d\u00edtanie ka\u017edej po\u017eadovanej formy a podoby.<\/p>\n\n\n\n

Rovnako ako pri predo\u0161l\u00fdch bodoch, ani rozmanitos\u0165 form\u00e1tov alebo zdrojov d\u00e1t nie je neprekonate\u013en\u00e1 prek\u00e1\u017eka, len komplik\u00e1cia, s ktorou treba r\u00e1ta\u0165 pri ur\u010dovan\u00ed celkovej pr\u00e1cnosti a kalkulovan\u00ed n\u00e1kladov vo\u010di pr\u00ednosom, respekt\u00edve pri rozhodovan\u00ed, ktor\u00e9 procesy sa automatizova\u0165 oplat\u00ed a pri ktor\u00fdch u\u017e n\u00e1vratnos\u0165 invest\u00edci\u00ed nemus\u00ed by\u0165 adekv\u00e1tna.<\/p>\n\n\n\n

Pri uva\u017eovan\u00ed o obmedzeniach a mo\u017en\u00fdch prek\u00e1\u017ekach pre zavedenie RPA je z\u00e1rove\u0148 dobr\u00e9 si uvedomi\u0165, samotn\u00fd softv\u00e9rov\u00fd robot nerie\u0161i podstatu nefunk\u010dn\u00fdch \u010di neefekt\u00edvnych procesov. V Soitrone preto e\u0161te pred samotnou automatiz\u00e1ciou analyzujeme dotknut\u00e9 procesy a v pr\u00edpade potreby navrhujeme ich vylep\u0161enie pomocou n\u00e1strojov biznis proces mana\u017ementu.<\/p>\n\n\n\n

Spo\u010d\u00edtan\u00e9 a pod\u010diarknut\u00e9, pri uva\u017eovan\u00ed o RPA<\/a> je nevyhnutn\u00e9 n\u00e1js\u0165 si partnera, ktor\u00fd nielen\u017ee dobre pozn\u00e1 predpoklady pre \u00faspe\u0161n\u00e9 zavedenie robotickej automatiz\u00e1cie, ale poskytuje aj \u0161irok\u00e9 portf\u00f3lio slu\u017eieb vr\u00e1tane integr\u00e1cie a procesn\u00e9ho mana\u017ementu, ktor\u00e9 m\u00f4\u017eu by\u0165 pre zmyslupln\u00e9 vyu\u017eitie RPA nevyhnutn\u00e9.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\"Viktoria<\/figure>
\n

Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1<\/strong><\/p>\n\n\n\n

Business & New Technologies Products Development Manager
viktoria.bracjunova@soitron.com<\/p>\n<\/div><\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

VIKT\u00d3RIA LUK\u00c1\u010cOV\u00c1 BRACJUNOV\u00c1 Ak ste sa niekedy zauj\u00edmali o robotick\u00fa procesn\u00fa automatiz\u00e1ciu (RPA), ur\u010dite pozn\u00e1te jej pr\u00ednosy \u2013 od mo\u017enosti zv\u00fd\u0161i\u0165 produktivitu a\u017e po zn\u00ed\u017eenie n\u00e1kladov a zlep\u0161enie efektivity. Softv\u00e9rov\u00fd robot nikdy nesp\u00ed, preto \u0161etr\u00ed mno\u017estvo \u010dasu a ur\u00fdch\u013euje procesy, ale tie\u017e odbreme\u0148uje \u013eud\u00ed od \u010dasovo n\u00e1ro\u010dn\u00fdch rutinn\u00fdch \u00fakonov, v\u010faka \u010domu umo\u017e\u0148uje zlep\u0161i\u0165 slu\u017eby pre […]<\/p>\n","protected":false},"author":12,"featured_media":36695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[348,33],"tags":[289],"news_categories":[379],"class_list":["post-36694","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacia-sk","category-clanky","tag-rpa","news_categories-robotizacia"],"acf":[],"yoast_head":"\n3 ot\u00e1zky, ktor\u00e9 si treba zodpoveda\u0165 pred nasaden\u00edm RPA - Soitron<\/title>\n<meta name=\"description\" content=\"\u017diadna technol\u00f3gia, ani RPA nedok\u00e1\u017ee v\u0161etko. 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