{"id":36457,"date":"2020-08-10T20:25:52","date_gmt":"2020-08-10T19:25:52","guid":{"rendered":"https:\/\/www.soitron.com\/?p=36457"},"modified":"2022-03-22T16:06:00","modified_gmt":"2022-03-22T15:06:00","slug":"uradne-veci-sa-daju-vybavit-aj-rychlejsie","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/uradne-veci-sa-daju-vybavit-aj-rychlejsie\/","title":{"rendered":"\u00daradn\u00e9 veci sa daj\u00fa vybavi\u0165 aj r\u00fdchlej\u0161ie"},"content":{"rendered":"\n

S\u00fa\u010das\u0165ou druhej vlny informatiz\u00e1cie by mohla by\u0165 aj softv\u00e9rov\u00e1 automatiz\u00e1cia procesov (RPA) vo verejnej spr\u00e1ve, ktor\u00e1 vie ob\u010danom prinies\u0165 vidite\u013en\u00e9 pr\u00ednosy bez vysok\u00fdch invest\u00edci\u00ed a prev\u00e1dzkov\u00fdch n\u00e1kladov.<\/strong><\/p>\n\n\n\n

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\"\"<\/figure><\/div>\n\n\n\n

Mo\u017enos\u0165 vybavi\u0165 si \u017eiadosti alebo povinnosti vo\u010di \u0161t\u00e1tu elektronicky rovnako komfortne a intuit\u00edvne, ako dnes cez internet bankujeme, alebo nakupujeme letenky, bude zrejme v\u017edy rozhoduj\u00face pre to, ako vn\u00edmame kvalitu a efekt\u00edvnos\u0165 informatiz\u00e1cie. Nemalo by v\u0161ak \u00eds\u0165 o jedin\u00e9 meradlo \u00faspechu.<\/p>\n\n\n\n

\u00daradn\u00edcka pr\u00e1ca bola, je a v\u017edy bude o vybavovan\u00ed \u017eiadost\u00ed \u010di n\u00e1rokov, o evidenci\u00e1ch a o kontrole povinnost\u00ed ob\u010danov, pri ktor\u00fdch musia zamestnanci \u00faradov neust\u00e1le d\u00e1ta a formul\u00e1re p\u00e1rova\u0165, kontrolova\u0165 alebo prepo\u010d\u00edtava\u0165 \u010d\u00edsla. \u010casto pri tom musia preskakova\u0165 medzi rozli\u010dn\u00fdmi syst\u00e9mami, alebo pracova\u0165 aj v kombin\u00e1cii s papierov\u00fdmi dokumentmi.<\/p>\n\n\n\n

Od toho, ak\u00e9 s\u00fa \u00farady a verejn\u00e9 organiz\u00e1cie efekt\u00edvne, nez\u00e1visia iba n\u00e1klady na prev\u00e1dzku byrokratick\u00e9ho apar\u00e1tu, ale aj kvalita slu\u017eieb, ktor\u00e9 \u0161t\u00e1t svojim ob\u010danom poskytuje. Digitaliz\u00e1ciu verejnej spr\u00e1vy preto treba vn\u00edma\u0165 nielen z poh\u013eadu dostupnosti a kvality online slu\u017eieb, ale aj efekt\u00edvnosti intern\u00fdch procesov, od ktor\u00fdch z\u00e1visia napr\u00edklad lehoty splatnosti soci\u00e1lnych d\u00e1vok, alebo r\u00fdchlos\u0165 pomoci pre podnikate\u013eov v \u010dase koronakr\u00edzy.<\/p>\n\n\n\n

Oneskoren\u00e1 pomoc<\/h2>\n\n\n\n

Dobr\u00fdm pr\u00edkladom je (ne)efekt\u00edvnos\u0165 Soci\u00e1lnej pois\u0165ovne pri ned\u00e1vnom n\u00e1pore \u017eiadost\u00ed o vypl\u00e1canie o\u0161etrovn\u00e9ho \u010di nemocensk\u00e9ho. K\u00fdm be\u017ene vypl\u00e1ca pois\u0165ov\u0148a v priemere mesa\u010dne zhruba 190-tis\u00edc d\u00e1vok, po\u010das pandemick\u00fdch mesiacov sa celkov\u00fd po\u010det \u017eiadost\u00ed zv\u00fd\u0161il a\u017e o 70 %, na 320-tis\u00edc. Mimoriadny n\u00e1val pritom musela zvl\u00e1dnu\u0165 s v\u00fdrazne men\u0161\u00edm po\u010dtom \u013eud\u00ed. \u0160tvrtinu zamestnancov toti\u017e mala sama na do\u010dasnej PN alebo na O\u010cR.<\/p>\n\n\n\n

Niektor\u00e9 marcov\u00e9 d\u00e1vky preto neboli vyplaten\u00e9 ani za\u010diatkom m\u00e1ja. Soci\u00e1lna pois\u0165ov\u0148a argumentovala<\/a>, \u017ee s vybavovan\u00edm d\u00e1vok neme\u0161k\u00e1, ke\u010f\u017ee pod\u013ea z\u00e1kona m\u00e1 na v\u00fdplatu a\u017e 60-d\u0148ov\u00fa lehotu. Pripustila v\u0161ak, \u017ee si uvedomuje probl\u00e9my najm\u00e4 soci\u00e1lne slab\u0161\u00edch rod\u00edn, ktor\u00e9 \u010dasto \u017eij\u00fa tak povediac od v\u00fdplaty k v\u00fdplate. Pre\u0165a\u017eenie \u017eiados\u0165ami o vypl\u00e1canie pandemick\u00e9ho o\u0161etrovn\u00e9ho a nemocensk\u00e9ho sa pritom dotklo aj in\u00fdch d\u00e1vok, napr\u00edklad pred\u013a\u017eenia rodi\u010dovsk\u00e9ho pr\u00edspevku<\/a>.<\/p>\n\n\n\n

S obdobn\u00fdm n\u00e1porom z\u00e1pasili v ostatn\u00fdch mesiacoch viacer\u00e9 \u00farady aj firmy. Mnoh\u00e9 eshopy naj\u00edmali brig\u00e1dnikov, aby vykryli n\u00e1rast dopytu, ktor\u00fd za\u017e\u00edvali po\u010das karant\u00e9nnych opatren\u00ed, ke\u010f boli pozatv\u00e1ran\u00e9 kamenn\u00e9 predajne. Zamestna\u0165 brig\u00e1dnikov v Soci\u00e1lnej pois\u0165ovni nie je tak\u00e9 jednoduch\u00e9. Ale \u010do tak naja\u0165 brig\u00e1dnika v podobe softv\u00e9rov\u00e9ho robota<\/strong>, ktor\u00fd by dok\u00e1zal vybavova\u0165 \u017eiadosti o pandemick\u00e9 o\u0161etrovn\u00e9 auton\u00f3mne?<\/p>\n\n\n\n

Robot k na\u0161im slu\u017eb\u00e1m<\/h2>\n\n\n\n

Naskenovan\u00fd dokument, ktor\u00fd rodi\u010dia posielali emailom, by robot s\u00e1m prevzal a extrahoval z neho v\u0161etky potrebn\u00e9 d\u00e1ta. N\u00e1sledne by \u00fadaje preveril v intern\u00fdch syst\u00e9moch a pr\u00edpadne aj v extern\u00fdch datab\u00e1zach. Zistil by, \u010di m\u00e1 napr\u00edklad \u017eiadate\u013e zaplaten\u00e9 poistn\u00e9 a v datab\u00e1ze \u0161kolsk\u00fdch zariaden\u00ed by overil, \u010di bola \u0161k\u00f4lka alebo \u0161kola die\u0165a\u0165a, na ktor\u00e9 si rodi\u010d uplat\u0148uje pandemick\u00e9 o\u0161etrovn\u00e9, v danom \u010dase naozaj zatvoren\u00e1. N\u00e1sledne by mohol na z\u00e1klade vymeriavacieho z\u00e1kladu a obdobia zadan\u00e9ho v \u017eiadosti vyr\u00e1ta\u0165 aj v\u00fd\u0161ku o\u0161etrovn\u00e9ho.<\/p>\n\n\n\n

Rodi\u010d by bol pritom o vybavovan\u00ed \u017eiadosti priebe\u017ene informovan\u00fd. Ak by sa vyskytla nezrovnalos\u0165, alebo by nie\u010do ch\u00fdbalo, automaticky by o tom dostal emailom vyrozumenie. Cel\u00fd proces by vy\u017eadoval iba minim\u00e1lnu intervenciu zo strany pracovn\u00edkov pois\u0165ovne.<\/p>\n\n\n\n

Obdobn\u00fdm sp\u00f4sobom sa d\u00e1 zefekt\u00edvni\u0165 aj mno\u017estvo in\u00fdch slu\u017eieb, od st\u00e1le aktu\u00e1lneho vybavovania \u017eiadost\u00ed o pomoc podnikate\u013eom po\u010das koronakr\u00edzy \u010di <\/a>zr\u00fdchlenie testovania<\/a> na koronav\u00edrus, a\u017e po dlhodob\u00e9 a chronicky zd\u013ahav\u00e9 procesy, ako je napr\u00edklad vybavovanie stavebn\u00fdch povolen\u00ed.<\/p>\n\n\n\n

In\u0161pir\u00e1cia v s\u00fakromnom sektore<\/h2>\n\n\n\n

Softv\u00e9rov\u00ed roboti<\/a> m\u00f4\u017eu fungova\u0165 ruka v ruke s \u013eu\u010fmi a urobi\u0165 mno\u017estvo \u010diastkov\u00fdch rutinn\u00fdch \u010dinnost\u00ed, ktor\u00e9 zamestnancov brzdia, ako s\u00fa kontroly alebo porovnanie vstupn\u00fdch \u00fadajov. Pr\u00edpadne dok\u00e1\u017eu niektor\u00e9 procesy pokry\u0165 aj \u00faplne auton\u00f3mne.<\/p>\n\n\n\n

V s\u00fakromnom sektore spolupr\u00e1ca \u013eud\u00ed s robotmi u\u017e be\u017ene funguje pri sprac\u00favan\u00ed formul\u00e1rov, fakt\u00far, \u017eiadost\u00ed a in\u00fdch dokumentov, z ktor\u00fdch je potrebn\u00e9 d\u00e1ta \u010dasto prev\u00e1dza\u0165 do viacer\u00fdch rozli\u010dn\u00fdch syst\u00e9mov a n\u00e1sledne ich  manu\u00e1lne upravova\u0165 a schva\u013eova\u0165. Nie je najmen\u0161\u00ed d\u00f4vod, aby rovnak\u00fd model spolupr\u00e1ce nemohli vyu\u017e\u00edva\u0165 aj verejn\u00e9 in\u0161tit\u00facie. V\u00fdsledkom by bola nielen schopnos\u0165 verejnej spr\u00e1vy zvl\u00e1da\u0165 ne\u010dakan\u00e9 n\u00e1pory pr\u00e1ce, nech u\u017e nastan\u00fa pre ak\u00e9ko\u013evek d\u00f4vody, ale tie\u017e po\u010das be\u017enej prev\u00e1dzky zefekt\u00edvni\u0165 svoju \u010dinnos\u0165.<\/p>\n\n\n\n

Softv\u00e9rov\u00e1 automatiz\u00e1cia<\/a> pritom nie je o budovan\u00ed kolos\u00e1lnych \u0161t\u00e1tnych IT rie\u0161en\u00ed. Ide o relat\u00edvne mal\u00e9, nen\u00e1ro\u010dn\u00e9 projekty, ktor\u00e9 nevy\u017eaduj\u00fa rozsiahlu implement\u00e1ciu ani drah\u00fa \u00fadr\u017ebu a daj\u00fa sa zrealizova\u0165 aj kompletne na dia\u013eku.<\/p>\n\n\n\n

Automatiz\u00e1cia nikdy nebude pre verejnos\u0165 tak\u00e1 vidite\u013en\u00e1 \u010di hmatate\u013en\u00e1 ako online slu\u017eby. Predstavuje v\u0161ak jeden z najefekt\u00edvnej\u0161\u00edch sp\u00f4sobov, ako vylep\u0161i\u0165 slu\u017eby verejnej spr\u00e1vy.<\/p>\n","protected":false},"excerpt":{"rendered":"

S\u00fa\u010das\u0165ou druhej vlny informatiz\u00e1cie by mohla by\u0165 aj softv\u00e9rov\u00e1 automatiz\u00e1cia procesov (RPA) vo verejnej spr\u00e1ve, ktor\u00e1 vie ob\u010danom prinies\u0165 vidite\u013en\u00e9 pr\u00ednosy bez vysok\u00fdch invest\u00edci\u00ed a prev\u00e1dzkov\u00fdch n\u00e1kladov. Mo\u017enos\u0165 vybavi\u0165 si \u017eiadosti alebo povinnosti vo\u010di \u0161t\u00e1tu elektronicky rovnako komfortne a intuit\u00edvne, ako dnes cez internet bankujeme, alebo nakupujeme letenky, bude zrejme v\u017edy rozhoduj\u00face pre to, ako […]<\/p>\n","protected":false},"author":12,"featured_media":36462,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[348,33],"tags":[288,297,289],"news_categories":[379],"class_list":["post-36457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacia-sk","category-clanky","tag-automatizacia","tag-bot","tag-rpa","news_categories-robotizacia"],"acf":[],"yoast_head":"\n\u00daradn\u00e9 veci sa daj\u00fa vybavi\u0165 aj r\u00fdchlej\u0161ie - Soitron<\/title>\n<meta name=\"description\" content=\"S\u00fa\u010das\u0165ou druhej vlny informatiz\u00e1cie by mohla by\u0165 aj softv\u00e9rov\u00e1 automatiz\u00e1cia procesov vo verejnej spr\u00e1ve, ktor\u00e1 vie ob\u010danom prinies\u0165 pr\u00ednosy.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00daradn\u00e9 veci sa daj\u00fa vybavi\u0165 aj r\u00fdchlej\u0161ie - 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