{"id":31794,"date":"2020-03-26T16:39:56","date_gmt":"2020-03-26T15:39:56","guid":{"rendered":"https:\/\/www.soitron.com\/?p=31794"},"modified":"2023-11-16T11:12:39","modified_gmt":"2023-11-16T10:12:39","slug":"aj-male-automatizacie-mozu-v-case-krizy-viest-k-velkym-vynosom","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/aj-male-automatizacie-mozu-v-case-krizy-viest-k-velkym-vynosom\/","title":{"rendered":"Aj mal\u00e9 automatiz\u00e1cie m\u00f4\u017eu v \u010dase kr\u00edzy vies\u0165 k ve\u013ek\u00fdm v\u00fdnosom"},"content":{"rendered":"\n
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Mohlo by sa zda\u0165, \u017ee aktu\u00e1lna situ\u00e1cia s cel\u00fdm radom obmedzen\u00ed a neist\u00f4t pr\u00edli\u0161 nenahr\u00e1va invest\u00edci\u00e1m a zav\u00e1dzaniu nov\u00fdch postupov. Faktom ale je, \u017ee robotick\u00e1 procesn\u00e1 automatiz\u00e1cia (RPA) m\u00f4\u017ee mnoh\u00fdm firm\u00e1m v tejto ne\u013eahkej dobe zjednodu\u0161i\u0165 ich pr\u00e1cu a dopria\u0165 zamestnancom aspo\u0148 \u010diasto\u010dn\u00fd oddych.<\/strong><\/p>\n\n\n\n

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V s\u00fa\u010dasnosti musia firmy i niektor\u00e9 sektory prejs\u0165 do zna\u010dne\nimprovizovan\u00e9ho re\u017eimu pr\u00e1ce. K dlhodob\u00e9mu probl\u00e9mu s nedostatkom\nkvalifikovan\u00fdch zamestnancov sa prid\u00e1va ve\u013ek\u00fd dopyt po celom rade slu\u017eieb a\ninform\u00e1ci\u00ed. To so sebou prinieslo nepl\u00e1novan\u00fd n\u00e1rast pr\u00e1ce a zna\u010dn\u00fd n\u00e1por na\nniektor\u00e9 podniky ako e-shopy \u010di zdravotn\u00edcke zariadenia a ich kontaktn\u00e9 centr\u00e1.\nU\u017e tak vy\u0165a\u017een\u00ed zamestnanci s\u00fa e\u0161te viac zavalen\u00ed pr\u00e1cou.<\/p>\n\n\n\n

Ka\u017edodenn\u00e1 realita spojen\u00e1 s dne\u0161n\u00fdmi obmedzeniami postavila firmy pred nie pr\u00e1ve pr\u00edjemn\u00fa pravdu. Zabezpe\u010denie kritick\u00fdch firemn\u00fdch procesov je v \u010dase, ke\u010f \u010das\u0165 zamestnancov nie je dostupn\u00e1 kv\u00f4li chorobe, karant\u00e9ne alebo opatrovaniu det\u00ed, \u010dasto t\u00fdm jedin\u00fdm, \u010do firmy dok\u00e1\u017eu zabezpe\u010di\u0165. T\u00e1to situ\u00e1cia pritom pravdepodobne nebude trva\u0165 len kr\u00e1tku dobu, z\u00e1rove\u0148 je v\u0161ak dlhodobo neudr\u017eate\u013en\u00e1. Je teda nutn\u00e9, aby spolo\u010dnosti prehodnotili svoje kr\u00edzov\u00e9 \u200b\u200bpl\u00e1ny, identifikovali kritick\u00e9 procesy a do bud\u00facna zaistili ich fungovanie aj v pr\u00edpade podobn\u00fdch v\u00fdpadkov a probl\u00e9mov.<\/p>\n\n\n

\"\"<\/a>Dobr\u00fdm rie\u0161en\u00edm v takejto situ\u00e1cii je mo\u017enos\u0165 automatizova\u0165 niektor\u00e9 zabehnut\u00e9 firemn\u00e9 procesy, ktor\u00e9 v podstate brzdia zamestnancov alebo im neumo\u017e\u0148uj\u00fa vykon\u00e1va\u0165 d\u00f4le\u017eitej\u0161iu \u010di kreat\u00edvnej\u0161iu pr\u00e1cu. Podniky m\u00f4\u017eu dosiahnu\u0165 dobr\u00e9 v\u00fdsledky vo chv\u00edli, ke\u010f rozdelia jednotliv\u00e9 \u00falohy medzi roboty a zamestnancov<\/strong> tak, aby vyu\u017eili siln\u00e9 vlastnosti oboch t\u00fdchto skup\u00edn.<\/p>\n\n\n

Nespornou v\u00fdhodou RPA je mo\u017enos\u0165 nasadenia \u0161pecifick\u00fdch rie\u0161en\u00ed na dia\u013eku<\/strong>. Z\u00e1stupca spolo\u010dnosti v\u00f4bec nemus\u00ed z\u00e1kazn\u00edka nav\u0161t\u00edvi\u0165, a napriek tomu je mo\u017en\u00e9 v priebehu nieko\u013ek\u00fdch dn\u00ed a\u017e t\u00fd\u017ed\u0148ov vo firme rozbehn\u00fa\u0165 novo zautomatizovan\u00fd proces. Navy\u0161e robot zna\u010dne pom\u00e1ha pri opakuj\u00facich sa \u010dinnostiach, v\u010faka \u010domu maj\u00fa zamestnanci \u010das na kreat\u00edvnu pr\u00e1cu<\/a>. Po\u010fme sa pozrie\u0165 na p\u00e1r scen\u00e1rov, ktor\u00e9 ukazuj\u00fa mo\u017enosti vyu\u017eitia RPA v praxi.<\/p>\n\n\n\n

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Softv\u00e9rov\u00ed roboti, ktor\u00ed nepotrebuj\u00fa \u013eudsk\u00fa asistenciu (Unattended automation)<\/h2>\n\n\n\n

V tomto pr\u00edpade prebieha pr\u00e1ca softv\u00e9rov\u00fdch robotov bez ak\u00e9hoko\u013evek dozoru\nalebo podpory be\u017en\u00fdch zamestnancov. Zjednodu\u0161ene zad\u00e1te do programu d\u00e1ta, ktor\u00e9\nchcete spracova\u0165 a softv\u00e9r s nimi bude pracova\u0165 na z\u00e1klade nau\u010den\u00fdch postupov\ntak, ako potrebujete. Dobre to funguje napr\u00edklad vo finan\u010dnom sektore a \u010fal\u0161\u00edch\noblastiach, kde zamestnanci be\u017ene sprac\u00favaj\u00fa formul\u00e1re, fakt\u00fary a \u010fal\u0161ie\ndokumenty, z ktor\u00fdch je potrebn\u00e9 d\u00e1ta \u010dasto prev\u00e1dza\u0165 do nieko\u013ek\u00fdch r\u00f4znych\nsyst\u00e9mov a n\u00e1sledne ich manu\u00e1lne upravova\u0165 a schva\u013eova\u0165 v pr\u00edpade zmien. Pri\nnasaden\u00ed RPA v takom pr\u00edpade m\u00f4\u017ee v\u0161etku pr\u00e1cu zasta\u0165 softv\u00e9rov\u00fd robot, zatia\u013e\n\u010do zamestnanci maj\u00fa viac \u010dasu venova\u0165 sa napr\u00edklad rozv\u00edjaniu vz\u0165ahov s\nklientmi.<\/p>\n\n\n

\"\"<\/a>V niektor\u00fdch situ\u00e1ci\u00e1ch je \u013eudsk\u00e1 asistencia potrebn\u00e1 pred za\u010dat\u00edm \u010dinnosti, typicky v pr\u00edpade vkladania d\u00e1t do softv\u00e9ru. Tu je s\u00edce potrebn\u00e9 zapoji\u0165 zamestnancov, aby nahrali v\u0161etky d\u00f4le\u017eit\u00e9 dokumenty, pomal\u00fa manu\u00e1lnu pr\u00e1cu u\u017e za nich v\u0161ak dokon\u010d\u00ed robot. O tom, \u010do v\u0161etko robot dok\u00e1\u017ee a ako u\u013eah\u010duje pr\u00e1cu \u010dloveku si m\u00f4\u017eete pre\u010d\u00edta\u0165 v \u010dl\u00e1nku Robot rob\u00ed \u010dloveka menej robotom<\/a>.<\/p>\n<\/p>\n\n\n

Existuj\u00fa samozrejme aj pr\u00edpady, ktor\u00e9 vy\u017eaduj\u00fa \u013eudsk\u00fd \u00fasudok. Pr\u00edkladom\nm\u00f4\u017ee by\u0165 finan\u010dn\u00e9 oddelenie ve\u013ekej firmy, na ktor\u00e9 denne prich\u00e1dza rad fakt\u00far v\nnajr\u00f4znej\u0161\u00edch form\u00e1toch, od papierov\u00fdch po elektronick\u00e9. Pri pou\u017eit\u00ed\ntechnol\u00f3gie OCR (Optical Character Recognition) a machine learningu m\u00f4\u017ee\nsoftv\u00e9rov\u00fd robot tieto fakt\u00fary pre\u010d\u00edta\u0165 a vybra\u0165 najd\u00f4le\u017eitej\u0161ie d\u00e1ta na \u010fal\u0161ie\nspracovanie. V niektor\u00fdch pr\u00edpadoch robot nerozpozn\u00e1 ur\u010dit\u00e9 d\u00e1ta a upozorn\u00ed\nzamestnanca na nezrovnalos\u0165, pri ktorej potrebuje jeho schv\u00e1lenie a pomoc.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Spolupr\u00e1ca robotov a \u013eud\u00ed (Attended automation)<\/h2>\n\n\n\n

Softv\u00e9rov\u00ed roboti ale nemusia nutne pracova\u0165 bez pr\u00edtomnosti zamestnancov.\nTypick\u00fdm pr\u00edkladom vhodnej automatiz\u00e1cie je spojenie RPA s pracovn\u00edkmi call\ncentier a informa\u010dn\u00fdch liniek. V be\u017enej situ\u00e1cii mus\u00ed \u010dasto zamestnanec necha\u0165\nz\u00e1kazn\u00edka \u010daka\u0165 na linke, zatia\u013e \u010do v po\u010d\u00edta\u010di vyh\u013ead\u00e1va inform\u00e1cie, overuje\nnov\u00e9 obmedzenia alebo si p\u00ed\u0161e pozn\u00e1mky. Pri zapojen\u00ed RPA do tohto procesu m\u00f4\u017ee\nvyh\u013ead\u00e1vanie miesto zamestnanca prevzia\u0165 robot, ktor\u00fd ove\u013ea r\u00fdchlej\u0161ie prejde\nv\u0161etky dostupn\u00e9 syst\u00e9my a datab\u00e1zy a priprav\u00ed vhodn\u00e9 podklady pre pracovn\u00edka,\nktor\u00fd sa medzit\u00fdm m\u00f4\u017ee naplno venova\u0165 klientovi. To zni\u017euje stres zamestnancov\na z\u00e1rove\u0148 zlep\u0161uje z\u00e1kazn\u00edcku sk\u00fasenos\u0165 s informa\u010dnou linkou.<\/p>\n\n\n\n

Pr\u00e1ca v tandeme so softv\u00e9rov\u00fdm robotom je mo\u017en\u00e1 predov\u0161etk\u00fdm vo chv\u00edli,\nkedy je mo\u017en\u00e9 RPA priamo prepoji\u0165 s datab\u00e1zami inform\u00e1ci\u00ed alebo syst\u00e9mom prostredn\u00edctvom\nAPI.<\/p>\n\n\n\n

<\/div>\n\n\n\n

CHCETE VEDIE\u0164 VIAC?<\/h2>\n\n\n\n

Zaujali v\u00e1s mo\u017enosti RPA? Ak m\u00e1te ot\u00e1zky t\u00fdkaj\u00face sa automatiz\u00e1cie procesov vo va\u0161ej spolo\u010dnosti, nechajte n\u00e1m v\u00e1\u0161 kontakt a na\u0161i \u0161pecialisti v\u00e1m radi pom\u00f4\u017eu v r\u00e1mci nez\u00e1v\u00e4znej konzult\u00e1cie.  <\/p>\n\n\n\n

<\/div>\n\n\n\n
KONTAKTUJTE N\u00c1S<\/a><\/div>\n\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Mohlo by sa zda\u0165, \u017ee aktu\u00e1lna situ\u00e1cia s cel\u00fdm radom obmedzen\u00ed a neist\u00f4t pr\u00edli\u0161 nenahr\u00e1va invest\u00edci\u00e1m a zav\u00e1dzaniu nov\u00fdch postupov. Faktom ale je, \u017ee robotick\u00e1 procesn\u00e1 automatiz\u00e1cia (RPA) m\u00f4\u017ee mnoh\u00fdm firm\u00e1m v tejto ne\u013eahkej dobe zjednodu\u0161i\u0165 ich pr\u00e1cu a dopria\u0165 zamestnancom aspo\u0148 \u010diasto\u010dn\u00fd oddych. V s\u00fa\u010dasnosti musia firmy i niektor\u00e9 sektory prejs\u0165 do zna\u010dne improvizovan\u00e9ho re\u017eimu […]<\/p>\n","protected":false},"author":34,"featured_media":31830,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[236],"tags":[],"news_categories":[379],"class_list":["post-31794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-koronavirus","news_categories-robotizacia"],"acf":[],"yoast_head":"\nAj mal\u00e9 automatiz\u00e1cie m\u00f4\u017eu vies\u0165 k ve\u013ek\u00fdm v\u00fdnosom | Soitron<\/title>\n<meta name=\"description\" content=\"Robotick\u00e1 procesn\u00e1 automatiz\u00e1cia m\u00f4\u017ee mnoh\u00fdm firm\u00e1m v tejto ne\u013eahkej dobe zjednodu\u0161i\u0165 ich pr\u00e1cu a dopria\u0165 zamestnancom oddych.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, 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