{"id":30039,"date":"2020-02-19T15:36:24","date_gmt":"2020-02-19T14:36:24","guid":{"rendered":"https:\/\/www.soitron.com\/?p=30039"},"modified":"2022-03-23T13:30:31","modified_gmt":"2022-03-23T12:30:31","slug":"nemate-cas-na-kreativne-napady-vyuzite-sluzby-virtualneho-robota","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/sk\/nemate-cas-na-kreativne-napady-vyuzite-sluzby-virtualneho-robota\/","title":{"rendered":"Nem\u00e1te \u010das na kreat\u00edvne n\u00e1pady? Vyu\u017eite slu\u017eby virtu\u00e1lneho robota"},"content":{"rendered":"\n
\"Viktoria<\/figure>
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\n\nVIKT\u00d3RIA LUK\u00c1\u010cOV\u00c1 BRACJUNOV\u00c1\n\n<\/p>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n

Automatiz\u00e1cia a robotiz\u00e1cia firemn\u00fdch procesov je dnes u\u017e nevyhnutnos\u0165ou, ktor\u00e1 dok\u00e1\u017ee uvo\u013eni\u0165 ruky zamestnancom s ve\u013ek\u00fdm mno\u017estvom administrat\u00edvnej pr\u00e1ce. \u201eRutinn\u00e1 \u010dinnos\u0165 je hlavn\u00fdm zabijakom kreativity,\u201c vysvet\u013euje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1, mana\u017e\u00e9rka v\u00fdvoja business produktov a nov\u00fdch technol\u00f3gi\u00ed v spolo\u010dnosti SOITRON, a je presved\u010den\u00e1, \u017ee je to pr\u00e1ve robot, ktor\u00fd rob\u00ed \u010dloveka menej robotom.<\/a><\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n

Spolo\u010dnos\u0165 SOITRON je technologickou firmou, ktor\u00e1 sa vo svojich za\u010diatkoch profilovala ako tzv. syst\u00e9mov\u00fd integr\u00e1tor. Ak\u00e9 s\u00fa va\u0161e kompetencie dnes?<\/strong><\/p>\n\n\n\n

Takmer pred tridsiatimi rokmi na\u0161a spolo\u010dnos\u0165 za\u010dala p\u00f4sobi\u0165 na trhu v poz\u00edcii IT integr\u00e1tora<\/a> so zameran\u00edm na dod\u00e1vky infra\u0161trukt\u00fary, softv\u00e9ru a sie\u0165ov\u00fdch rie\u0161en\u00ed. Postupom \u010dasu sme sa za\u010dali zameriava\u0165 aj na in\u00e9 technol\u00f3gie. V s\u00fa\u010dasnosti sa s\u00fastre\u010fujeme na oblasti kontaktn\u00fdch centier,<\/a> poskytujeme profesion\u00e1lne poradensk\u00e9 slu\u017eby v r\u00e1mci IT alebo realizujeme projekty postaven\u00e9 na technol\u00f3gi\u00e1ch internetu vec\u00ed. <\/a>Pon\u00fakame aj slu\u017eby v oblasti digitaliz\u00e1cie, automatizujeme a robotizujeme<\/a> podnikov\u00e9 procesy. Vyv\u00edjame vlastn\u00e9 rie\u0161enia pre automatiz\u00e1ciu komunika\u010dn\u00fdch n\u00e1strojov (chatboty, mailboty). Okrem toho m\u00e1me siln\u00e9 kompetencie v oblasti bezpe\u010dnostn\u00fdch rie\u0161en\u00ed,<\/a> disponujeme vlastn\u00fdm monitorovac\u00edm strediskom kyberbezpe\u010dnosti, tzv. Void SOC (Security Operations Center)<\/a>. <\/p>\n\n\n\n

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Vediete div\u00edziu robotickej procesnej automatiz\u00e1cie. \u010co v\u0161etko pod v\u00e1s spad\u00e1, \u010d\u00edm sa zaober\u00e1te?<\/strong><\/p>\n\n\n\n

V r\u00e1mci oddelenia rie\u0161ime predov\u0161etk\u00fdm u\u017e spom\u00ednan\u00fa digitaliz\u00e1ciu firemn\u00fdch procesov<\/a>. Projekty realizujeme v postupnosti nieko\u013ek\u00fdch krokoch. V pr\u00edpravnej f\u00e1ze sa zaober\u00e1me transform\u00e1ciou d\u00e1t. V\u0161etko, \u010do m\u00e1 klient v p\u00edsomnej alebo ne\u0161trukt\u00farovanej forme \u2013 vo\u013ene p\u00edsan\u00fd text je potrebn\u00e9 previes\u0165 do digit\u00e1lnej podoby alebo \u0161trukt\u00fary tak, aby softv\u00e9rov\u00fd robot vedel, ako s n\u00edm pracova\u0165. Potom v r\u00e1mci automatiz\u00e1cie procesov nasadzujeme nami vytvoren\u00e9 n\u00e1stroje, napr. virtu\u00e1lnych robotov, ktor\u00ed v spolupr\u00e1ci so zamestnancami zefekt\u00edv\u0148uj\u00fa fungovanie spolo\u010dnosti. Klientom vieme pom\u00f4c\u0165 aj s transform\u00e1ciou ich biznisu \u010di h\u013eadan\u00edm nov\u00fdch zdrojov pr\u00edjmov v r\u00e1mci jeho \u0161tandardnej \u010dinnosti, ale aj mimo nej.<\/p>\n\n\n\n

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\u010co v\u0161etko spom\u00ednan\u00fd virtu\u00e1lny robot dok\u00e1\u017ee? Ako sa d\u00e1 vyu\u017ei\u0165?<\/strong><\/p>\n\n\n

Vyv\u00edjame r\u00f4zne typy virtu\u00e1lnych robotov. Zna\u010dn\u00e9 sk\u00fasenosti m\u00e1me napr\u00edklad s ich nasadzovan\u00edm na HR oddeleniach. V tomto pr\u00edpade ide o \u201evirtu\u00e1lneho\u201c administrat\u00edvneho pracovn\u00edka, ktor\u00fd vykon\u00e1va \u00fakony spojen\u00e9 s n\u00e1stupom, odchodom alebo so zmenou poz\u00edcie zamestnanca. Jedn\u00e9ho tak\u00e9ho robota vyu\u017e\u00edvame aj u n\u00e1s vo firme – zabezpe\u010duje onboarding procesy <\/a>pri prij\u00edman\u00ed nov\u00fdch zamestnancov. M\u00e1 na starosti v\u0161etky kroky, ktor\u00e9 s t\u00fdm s\u00favisia \u2013 \"\"<\/a>vytv\u00e1ra e\u2011mailov\u00e9 \u00fa\u010dty, pr\u00edstupy do syst\u00e9mu, z\u00e1rove\u0148 synchronizuje v\u0161etky datab\u00e1zy. Je dokonca schopn\u00fd pod\u013ea poz\u00edcie zamestnanca vytvori\u0165 pr\u00edstupy do aplik\u00e1ci\u00ed, ktor\u00e9 bude nov\u00fd kolega potrebova\u0165. Do bud\u00facnosti pl\u00e1nujeme roz\u0161\u00edri\u0165 funkcie tohto robota o automatick\u00e9 generovanie zml\u00fav, objednanie potrebn\u00e9ho hardv\u00e9ru alebo zabezpe\u010denie pr\u00edstupov. V r\u00e1mci on\u2011boardingov\u00fdch aktiv\u00edt potom bude robot schopn\u00fd akt\u00edvne komunikova\u0165 s novo prijat\u00fdmi zamestnancami, generova\u0165 pr\u00edslu\u0161n\u00e9 \u0161kolenia a pod.<\/p>\n\n\n

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\u010co na nasaden\u00ed robotov oce\u0148uj\u00fa klienti? Ak\u00e9 pr\u00ednosy to pre nich m\u00e1?<\/strong><\/p>\n

Nasadenie robota zaist\u00ed zn\u00ed\u017eenie administrat\u00edvnej z\u00e1\u0165a\u017ee. Ak sa budeme dr\u017ea\u0165 pr\u00edkladu z person\u00e1lneho \u00faseku, tak predt\u00fdm musel u n\u00e1s nov\u00fd zamestnanec prejs\u0165 nieko\u013ek\u00fdmi oddeleniami \u2013 HR , help desk, IT at\u010f. S vyu\u017eit\u00edm robota sa n\u00e1m podarilo zredukova\u0165 \u010das onboarding procesu pribli\u017ene z pol hodiny na dvan\u00e1s\u0165 sek\u00fand. St\u00e1valo sa n\u00e1m aj to, \u017ee ke\u010f nast\u00fapil nov\u00fd zamestnanec, nemal hne\u010f k dispoz\u00edcii po\u010d\u00edta\u010d, e\u2011mailov\u00fa adresu at\u010f. Tak\u017ee stratil prakticky nejak\u00fdch 3\u20135 dn\u00ed, ne\u017e sa zapojil do svojej \u010dinnosti. Automatiz\u00e1ciou sme dosiahli zv\u00fd\u0161enie efektivity a produktivity, nov\u00fd zamestnanec m\u00e1 k dispoz\u00edcii v\u0161etko potrebn\u00e9 hne\u010f prv\u00fd de\u0148. \u010eal\u0161\u00ed z pr\u00ednosov spo\u010d\u00edva v tom, \u017ee prostredn\u00edctvom robotiz\u00e1cie sme zabezpe\u010dili, \u017ee \u017eiadne d\u00e1ta neodch\u00e1dzaj\u00fa zo syst\u00e9mu von zo spolo\u010dnosti. A presne vieme, kde sa ktor\u00e9 person\u00e1lne \u00fadaje nach\u00e1dzaj\u00fa, \u010do je v\u00fdhodn\u00e9 vtedy, ke\u010f zamestnanec po\u017eiada o ich vymazanie. Robot tak pom\u00e1ha aj s dodr\u017ean\u00edm podmienok GDPR.<\/p>\n\n\n

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Pre ak\u00e9 \u010fal\u0161ie oblasti vyv\u00edjate robotov? <\/strong><\/p>\n\n\n\n

Na\u0161i roboti sa v\u00e4\u010d\u0161inou vyu\u017e\u00edvaj\u00fa na oddeleniach s vysok\u00fdm v\u00fdskytom manu\u00e1lnej pr\u00e1ce, ako napr. v spom\u00ednanom HR, ale aj na IT oddelen\u00ed <\/a>alebo financi\u00e1ch a pod. M\u00e1 uplatnenie aj na r\u00f4znych back\u2011office oddeleniach, \u010di u\u017e je to v oblasti maloobchodu alebo distrib\u00facie. Potom s\u00fa to aj banky, kde je takisto vysok\u00fd podiel manu\u00e1lnej pr\u00e1ce. Na\u0161ich robotov n\u00e1jdete aj v kontaktn\u00fdch centr\u00e1ch, front\u2011office oddeleniach, kde robotiz\u00e1ciu sp\u00e1jame aj s umelou inteligenciou. Prostredn\u00edctvom chatbotov, mailbotov a r\u00f4znych OCR (optical character recognition) machinelearningov\u00fdch rie\u0161en\u00ed e\u0161te roz\u0161irujeme ich schopnosti. Vieme automatizova\u0165 aj \u010das\u0165 komunik\u00e1cie, ktor\u00e1 smeruje ku klientom. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/figure>
\n

Virtu\u00e1lni roboti v\u00e4\u010d\u0161inou pom\u00e1haj\u00fa
v oddeleniach
s vysok\u00fdm podielom
manu\u00e1lnej pr\u00e1ce.<\/p><\/blockquote>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n

Ak\u00e9 \u010fal\u0161ie trendy sa vo va\u0161om odbore, oblasti robotiz\u00e1cie a automatiz\u00e1cie, objavuj\u00fa?<\/strong><\/p>\n\n\n\n

V oblasti robotiz\u00e1cie a automatiz\u00e1cie sme sa posunuli \u010falej v tom, \u017ee okrem klasickej robotiz\u00e1cie aplikujeme prvky machine learnig a machine intelligence. Navy\u0161e sa n\u00e1m podarilo roz\u0161\u00edri\u0165 slu\u017eby v oblasti automatiz\u00e1cie, napr\u00edklad o slu\u017eby typu PaaS (process as a servise). Ide o novinku, ktor\u00fa u\u017e vyu\u017e\u00edva nieko\u013eko na\u0161ich z\u00e1kazn\u00edkov zo stredn\u00fdch aj men\u0161\u00edch spolo\u010dnost\u00ed. Z\u00e1kazn\u00edk si u n\u00e1s na z\u00e1klade anal\u00fdzy objedn\u00e1 len proces, ktor\u00fd m\u00e1 v \u00famysle automatizovat. Nemus\u00ed sa stara\u0165 o infra\u0161trukt\u00faru, t\u00e1 je u n\u00e1s, tak\u017ee s \u0148ou nem\u00e1 \u017eiadne starosti. Robot vykon\u00e1 cel\u00fd proces a v\u0161etky d\u00e1ta zost\u00e1vaj\u00fa u z\u00e1kazn\u00edka. V podstate ide o formu virtu\u00e1lneho outsourcingu. <\/p>\n\n\n\n

<\/div>\n\n\n\n

V \u010dom je to pre klienta jednoduch\u0161ie? V tom, \u017ee sa nemus\u00ed stara\u0165 o samotn\u00e9 ovl\u00e1danie syst\u00e9mu?<\/strong><\/p>\n\n\n\n

Jednoduch\u0161ie je to v tom, \u017ee v podstate nem\u00e1 \u017eiadne infra\u0161trukt\u00farne n\u00e1klady. Takisto m\u00e1 v\u017edy zabezpe\u010den\u00fa kapacitu. \u010casto sa st\u00e1valo, \u017ee objem transakcie v r\u00e1mci sez\u00f3nnosti ve\u013emi kol\u00ed\u0161e. Star\u00e1me sa aj o bezpe\u010dnos\u0165, zabezpe\u010dujeme automonitoring a autorecovering. V r\u00e1mci t\u00fdchto slu\u017eieb pon\u00fakame klientovi mechanizmy, ktor\u00e9 s pomocou robota vedia automaticky detekova\u0165 probl\u00e9my. Robot dok\u00e1\u017ee odhali\u0165 chybu (napr\u00edklad niekde ch\u00fdbaj\u00fa d\u00e1ta) a po\u0161le ur\u010den\u00e9mu \u010dloveku report, aby situ\u00e1ciu rie\u0161il. Ide o proakt\u00edvny monitoring, podporu. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Ke\u010f sa pozrieme e\u0161te viac do bud\u00facnosti robotiky, kam sa m\u00f4\u017ee v tejto oblasti SOITRON posun\u00fa\u0165? Ak\u00e9 s\u00fa va\u0161e dlhodobej\u0161ie ciele?<\/strong><\/p>\n\n\n\n

Oblas\u0165 automatiz\u00e1cie a robotiz\u00e1cie sa ve\u013emi r\u00fdchlo vyv\u00edja a nap\u00e1ja sa na \u0148u mnoho \u010fal\u0161\u00edch kognitivnych slu\u017eieb. V s\u00fa\u010dasnosti s\u00fa tieto slu\u017eby vyu\u017e\u00edvan\u00e9 napr\u00edklad v pois\u0165ovn\u00edctve. S\u00fa schopn\u00e9 detekova\u0165 vzniknut\u00fa \u0161kodu, napr\u00edklad na aute, z obr\u00e1zku. U\u017e sa be\u017ene nasadzuj\u00fa v praxi. Tieto moduly sa vyu\u017e\u00edvaj\u00fa aj na detekciu vec\u00ed, identifik\u00e1ciu kvality a \u010derstvosti potrav\u00edn pod\u013ea obr\u00e1zkov alebo z\u00e1znamov z kamier. Aj tieto technol\u00f3gie sa u\u017e v s\u00fa\u010dasnosti zav\u00e1dzaj\u00fa. Na\u0161ou v\u00edziou je roz\u0161irova\u0165 technol\u00f3gie o kognit\u00edvne funkcie a AI moduly pre r\u00f4zne typy identifik\u00e1cie chybovosti, \u0161kodlivosti, ale napr\u00edklad aj mimiky \u010dloveka. \u010eal\u0161ou oblas\u0165ou v\u00fdvoja v robotiz\u00e1cii je roz\u0161irovanie o technol\u00f3giu machine intelligence – samou\u010denie robota. Spo\u010d\u00edva v tom, \u017ee robot si na z\u00e1klade opakuj\u00facich sa \u010dinnost\u00ed bude vedie\u0165 s\u00e1m detekova\u0165, \u010do je potrebn\u00e9 a bude pod\u013ea toho vedie\u0165 korigova\u0165 svoj postup s\u00e1m. To je ale hudba bud\u00facnosti, aj ke\u010f sa t\u00fdm firmy zaoberaj\u00fa u\u017e dnes.<\/p>\n\n\n

\"\"<\/a><\/p>\n

\"\"
Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1<\/strong><\/p>\n

Business & New Technologies Products Development Manager
viktoria.bracjunova@soitron.com<\/u><\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"

VIKT\u00d3RIA LUK\u00c1\u010cOV\u00c1 BRACJUNOV\u00c1 Automatiz\u00e1cia a robotiz\u00e1cia firemn\u00fdch procesov je dnes u\u017e nevyhnutnos\u0165ou, ktor\u00e1 dok\u00e1\u017ee uvo\u013eni\u0165 ruky zamestnancom s ve\u013ek\u00fdm mno\u017estvom administrat\u00edvnej pr\u00e1ce. \u201eRutinn\u00e1 \u010dinnos\u0165 je hlavn\u00fdm zabijakom kreativity,\u201c vysvet\u013euje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1, mana\u017e\u00e9rka v\u00fdvoja business produktov a nov\u00fdch technol\u00f3gi\u00ed v spolo\u010dnosti SOITRON, a je presved\u010den\u00e1, \u017ee je to pr\u00e1ve robot, ktor\u00fd rob\u00ed \u010dloveka menej robotom. […]<\/p>\n","protected":false},"author":34,"featured_media":29987,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[33],"tags":[289],"news_categories":[379],"class_list":["post-30039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clanky","tag-rpa","news_categories-robotizacia"],"acf":[],"yoast_head":"\nNem\u00e1te \u010das na kreat\u00edvne n\u00e1pady? Vyu\u017eite slu\u017eby virtu\u00e1lneho robota<\/title>\n<meta name=\"description\" content=\"Automatiz\u00e1cia a robotiz\u00e1cia firemn\u00fdch procesov je dnes u\u017e nevyhnutnos\u0165ou, ktor\u00e1 dok\u00e1\u017ee uvo\u013eni\u0165 ruky zamestnancom s mno\u017estvom pr\u00e1ce.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nem\u00e1te \u010das na kreat\u00edvne n\u00e1pady? 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