{"id":560,"date":"2015-02-23T12:34:23","date_gmt":"2015-02-23T10:34:23","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=560"},"modified":"2023-02-17T16:58:00","modified_gmt":"2023-02-17T15:58:00","slug":"tatra-banka-ma-optimalny-pocet-agentov","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/tatra-banka-ma-optimalny-pocet-agentov\/","title":{"rendered":"Tatra banka m\u00e1 v kontaktom centre v ka\u017edej \u010dasti d\u0148a  optim\u00e1lny po\u010det agentov"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/header-case-studies-1900x414.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">TATRA BANKA M\u00c1 V KONTAKTOM CENTRE V KA\u017dDEJ \u010cASTI D\u0147A OPTIM\u00c1LNY PO\u010cET AGENTOV.<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#d158a0\">\n                                    Komplikovan\u00e9 pl\u00e1novanie pracovn\u00fdch zmien, \u0165a\u017ekosti so zabezpe\u010den\u00edm dostato\u010dn\u00e9ho po\u010dtu \u013eud\u00ed pre ka\u017ed\u00fa \u010das\u0165 d\u0148a, \u010di garancia dlhodobej kvality kontaktn\u00e9ho centra Tatra banky DIALOG Live. To v\u0161etko boli probl\u00e9my, ktor\u00e9 vyrie\u0161ila Soitron implement\u00e1cia softv\u00e9rov\u00e9ho syst\u00e9mu Verint\u00ae Workforce Management\u2122 od Verint Systems v Tatra banke.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 23.02.2015                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eiadavky klienta<\/h2>\n<ul>\n<li>Automatizova\u0165 a zjednodu\u0161i\u0165 pl\u00e1novanie pracovn\u00fdch zmien agentov kontaktn\u00e9ho centra DIALOG Live<\/li>\n<li>Zabezpe\u010di\u0165 pre kontaktn\u00e9 centrum optim\u00e1lne \u013eudsk\u00e9 zdroje pre ka\u017ed\u00fa \u010das\u0165 d\u0148a a t\u00fdm zlep\u0161i\u0165 celkov\u00fa efektivitu n\u00e1kladov<\/li>\n<li>Zabezpe\u010di\u0165 dlhodob\u00fa kvalitu z\u00e1kazn\u00edckych slu\u017eieb poskytovan\u00fdch cez kontaktn\u00e9 centrum<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Na\u0161e rie\u0161enie<\/h2>\n<ul>\n<li>Nasadenie softv\u00e9rov\u00e9ho syst\u00e9mu <strong>Verint\u00ae Workforce Management\u2122<\/strong> od Verint Systems, ktor\u00fd je partnerom spolo\u010dnosti Soitron<\/li>\n<li><strong>Prepojenie so syst\u00e9mom kontaktn\u00e9ho centra<\/strong>, odkia\u013e softv\u00e9r z\u00edskava podrobn\u00e9 \u00fadaje o telefon\u00e1toch, emailoch a chatoch<\/li>\n<li>Nieko\u013ekomesa\u010dn\u00e9 <strong>nastavovanie, testovanie a dola\u010fovanie technick\u00fdch a funk\u010dn\u00fdch nastaven\u00ed<\/strong> pod\u013ea \u0161pecifick\u00fdch po\u017eiadaviek Tatra banky<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledok<\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-1\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Presnej\u0161ie rozlo\u017eenie pracovn\u00fdch zmien agentov tak, aby bol v kontaktnom centre v ka\u017edej chv\u00edli optim\u00e1lny po\u010det pracovn\u00edkov.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-76\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Skr\u00e1tenie doby, ktor\u00fa mana\u017e\u00e9ri tr\u00e1via pl\u00e1novan\u00edm pracovn\u00fdch zmien a ich \u00fapravy pod\u013ea potrieb skuto\u010dnej prev\u00e1dzky.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-64\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Efekt\u00edvne zabezpe\u010denie dostupnosti a kvality slu\u017eieb poskytovan\u00fdch kontaktn\u00fdm centrom.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-72\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Presnej\u0161ie rozlo\u017eenie fondu pracovn\u00e9ho \u010dasu agentov v jednotliv\u00fdch mesiacoch.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-review-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color: #d158a0\">\n                        <div class=\"text\">\n                            <div class=\"author\">\n                                <h4 style=\"color: #fff\">\u013dUBO\u0160 KOV\u00c1\u010c<\/h4>\n                                <p style=\"color: #fff\">Riadite\u013e kontaktn\u00e9ho centra DIALOG Live (*projekt bol realizovan\u00fd v roku 2014)<\/p>\n                            <\/div>\n                            <blockquote style=\"color: #fff\" class=\"no-quotes\">\n                                Z\u00e1le\u017e\u00ed n\u00e1m na tom, aby sme boli pre na\u0161ich s\u00fa\u010dasn\u00fdch aj potenci\u00e1lnych klientov v\u017edy dostupn\u00ed a aby sme im mohli poskytn\u00fa\u0165 kvalitn\u00fa slu\u017ebu \u010di produkt, o ktor\u00fd maj\u00fa z\u00e1ujem.                            <\/blockquote>\n                        <\/div>\n                        <figure style=\"border: 1px solid #d158a0\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/tb-logo.png\" alt=\"\">\n                        <\/figure>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column][\/vc_row][vc_row el_class=&#8221;more-offers text-center case-read-more&#8221;][vc_column][vc_column_text]<a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/TB_WFM_sk.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Pre\u010d\u00edtajte si viac<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":561,"template":"","case-category":[39],"case-category-solutions":[601],"class_list":["post-560","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvo-a-poistovnictvo","case-category-solutions-komunikacne-riesenia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optim\u00e1lny po\u010det agentov v kontaktom centre Tatra Banka | Soitron<\/title>\n<meta name=\"description\" content=\"Pl\u00e1novanie pracovn\u00fdch zmien, dostato\u010dn\u00fd po\u010det \u013eud\u00ed a garancia kvality. 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