{"id":556,"date":"2013-11-14T12:29:24","date_gmt":"2013-11-14T10:29:24","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=556"},"modified":"2023-02-27T16:50:11","modified_gmt":"2023-02-27T15:50:11","slug":"implementacia-hlasovej-biometrie-v-tatra-banke","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/implementacia-hlasovej-biometrie-v-tatra-banke\/","title":{"rendered":"Implement\u00e1cia hlasovej biometrie v Tatra banke"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/header-case-studies-1900x414.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">IMPLEMENT\u00c1CIA HLASOVEJ BIOMETRIE V TATRA BANKE<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#d158a0\">\n                                    Tatra banka sa na Slovenskom trhu dlhodobo pro\u0019filuje ako najiniciat\u00edvnej\u0161ia banka. V roku 2012 napr\u00edklad ako prv\u00e1 v Eur\u00f3pskej \u00fanii \u201epriniesla\u201c platobn\u00fa kartu do mobilov. Hlasov\u00e1 biometria, ktor\u00e1 umo\u017e\u0148uje overova\u0165 toto\u017enos\u0165 volaj\u00facich do kontaktn\u00e9ho centra na z\u00e1klade jeho hlasu, zapadala v\u00fdborne do jej pro\u0019filu. Nie\u010do podobn\u00e9 toti\u017e nemala na prelome rokov 2012 a 2013 \u017eiadna in\u00e1 banka na Slovensku, v strednej ani v\u00fdchodnej Eur\u00f3pe.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 14.11.2013                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eiadavky klienta<\/h2>\n<ul>\n<li>Vytvori\u0165 syst\u00e9m, ktor\u00fd zabezpe\u010d\u00ed, aby overenie prebiehalo prirodzene v r\u00e1mci be\u017en\u00e9ho rozhovoru s oper\u00e1torom.<\/li>\n<li>Overovanie zabezpe\u010di\u0165 tak, aby bolo dostato\u010dne r\u00fdchle a minim\u00e1lne tak\u00e9 bezpe\u010dn\u00e9, ako je overovanie pomocou syst\u00e9mu Karta a c\u00edta\u010dkaTB<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Na\u0161e rie\u0161enie<\/h2>\n<ul>\n<li>Biometrick\u00e1 technol\u00f3gia FreeSpeech od spolo\u010dnosti Nuance<\/li>\n<li>Rozsiahle testovanie a ladenie syst\u00e9mu tak, aby overovanie prebiehalo dostato\u010dne r\u00fdchlo a z\u00e1rove\u0148, aby nedo\u0161lo k neautorizovan\u00e9mu pr\u00edstupu do syst\u00e9mu, ani k odmietnutiu legit\u00edmnych pokusov o prihl\u00e1senie.<\/li>\n<li>Integr\u00e1cia s in\u00fdmi bankov\u00fdmi syst\u00e9mami a vytvorenie intuit\u00edvneho pou\u017e\u00edvatelsk\u00e9ho rozhrania pre agentov kontaktn\u00e9ho centra DIALOG Live (realizovan\u00e9 v spolupr\u00e1ci so spolocnostou 2Ring pri vyu\u017eit\u00ed rie\u0161enia 2Ring AGENT DESKTOP)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledok<\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-1\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Tatra banka ako prv\u00e1 banka na slovenskom trhu a z\u00e1rove\u0148 aj v celej strednej a v\u00fdchodnej Eur\u00f3pe priniesla klientom mo\u017enos\u0165 komfortnej autentifik\u00e1cie pomocou hlasovej biometrie<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-39\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Klienti Tatra banky maj\u00fa v s\u00fa\u010dasnosti na autentifik\u00e1ciu pri volan\u00ed do kontaktn\u00e9ho centra DIALOG Live viacero alternat\u00edv, nielen syst\u00e9m Karta a \u010d\u00edta\u010dkaTB.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-5\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Overovanie hlasom je pre klientov atrakt\u00edvna slu\u017eba \u2013 po dvoch rokoch od spustenia slu\u017eby, evidovalo kontaktn\u00e9 centrum DIALOG Live viac ako 250 tis\u00edc hlasov\u00fdch vzoriek<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-24\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Skr\u00e1tila sa priemern\u00e1 d\u013a\u017eka hovorov a zv\u00fd\u0161ila sa efekt\u00edvnos\u0165 kontaktn\u00e9ho centra, ktor\u00e9 bude m\u00f4c\u0165 venova\u0165 viac \u010dasu predajn\u00fdm aktivit\u00e1m<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-review-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color: #d158a0\">\n                        <div class=\"text\">\n                            <div class=\"author\">\n                                <h4 style=\"color: #fff\">LUBO\u0160 KOV\u00c1\u010c<\/h4>\n                                <p style=\"color: #fff\">Riadite\u013e kontaktn\u00e9ho centra DIALOG Live v Tatra banke (*projekt bol realizovan\u00fd v roku 2013)<\/p>\n                            <\/div>\n                            <blockquote style=\"color: #fff\" class=\"no-quotes\">\n                                Priemern\u00fd \u010das identifik\u00e1cie klienta cez Kartu a \u010d\u00edta\u010dkuTB je 1 min\u00fata 21 sek\u00fand, cez hlasov\u00fa biometriu 27 sek\u00fand, \u010di\u017ee cez hlasov\u00fa biometriu u\u0161etr\u00edme len pri identifik\u00e1cii klienta 66% \u010dasu.                            <\/blockquote>\n                        <\/div>\n                        <figure style=\"border: 1px solid #d158a0\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/tb-logo.png\" alt=\"\">\n                        <\/figure>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column][\/vc_row][vc_row el_class=&#8221;more-offers text-center&#8221;][vc_column][vc_column_text]<a class=\"btn btn-primary\" href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/TB_biometria_sk_new.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Pre\u010d\u00edtajte si viac<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":3383,"template":"","case-category":[39],"case-category-solutions":[601],"class_list":["post-556","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvo-a-poistovnictvo","case-category-solutions-komunikacne-riesenia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Implement\u00e1cia hlasovej biometrie v Tatra banke | Soitron<\/title>\n<meta name=\"description\" content=\"Hlasov\u00e1 biometria umo\u017e\u0148uje overova\u0165 toto\u017enos\u0165 volaj\u00facich do kontaktn\u00e9ho centra na z\u00e1klade jeho hlasu, \u010dim zr\u00fdch\u013euje identifik\u00e1ciu klienta.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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