{"id":46459,"date":"2022-01-25T21:44:55","date_gmt":"2022-01-25T20:44:55","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=46459"},"modified":"2022-10-27T09:53:48","modified_gmt":"2022-10-27T08:53:48","slug":"softverovi-roboti-v-sieti-predajni-nay-pomahaju-zvladat-sezonny-napor-zakaznikov","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/softverovi-roboti-v-sieti-predajni-nay-pomahaju-zvladat-sezonny-napor-zakaznikov\/","title":{"rendered":"Softv\u00e9rov\u00ed roboti v NAY pom\u00e1haj\u00fa zvl\u00e1da\u0165 sez\u00f3nny n\u00e1por z\u00e1kazn\u00edkov"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2022\/01\/eshop2-1190x642.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#000000\">Softv\u00e9rov\u00ed roboti v sieti predajn\u00ed NAY pom\u00e1haj\u00fa zvl\u00e1da\u0165 sez\u00f3nny n\u00e1por z\u00e1kazn\u00edkov<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#33bcad\">\n                                    Sie\u0165 elektroobchodov NAY poci\u0165uje v posledn\u00fdch rokoch, vzh\u013eadom k rast\u00facemu podielu online predaja, najv\u00e4\u010d\u0161ie sez\u00f3nne kapacitn\u00e9 probl\u00e9my v back-office a na call centre. Ke\u010f sa mana\u017ement zam\u00fd\u0161\u013eal, ako tento chronick\u00fd probl\u00e9m rie\u0161i\u0165 inovat\u00edvnej\u0161ie, na st\u00f4l sa z\u00e1konite dostala t\u00e9ma automatiz\u00e1cie. Hlavnou ideou bolo pok\u00fasi\u0165 sa zautomatizova\u0165 procesy a \u010dinnosti, ktor\u00e9 s\u00fa monot\u00f3nne, pr\u00e1cne, zd\u013ahav\u00e9 a po\u010das sez\u00f3nnych v\u00fdkyvov vytv\u00e1raj\u00fa na kapacitu st\u00e1lych zamestnancov najv\u00e4\u010d\u0161\u00ed tlak.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 25.01.2022                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>po\u017eiadavky<\/h2>\n<ul>\n<li>Zefekt\u00edvni\u0165 administrat\u00edvne procesy a odstr\u00e1ni\u0165 \u00fazke miesta<\/li>\n<li>Zlep\u0161i\u0165 spokojnos\u0165 a lojalitu z\u00e1kazn\u00edkov<\/li>\n<li>Eliminova\u0165 chybovos\u0165, ktor\u00e1 nevyhnutne vznik\u00e1 pri manu\u00e1lnych \u010dinnostiach<\/li>\n<li>Zn\u00ed\u017ei\u0165 biznis rizik\u00e1<\/li>\n<li>Zv\u00fd\u0161i\u0165 spokojnos\u0165 zamestnancov s pr\u00e1cou<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>rie\u0161enie<\/h2>\n<ul>\n<li>Procesn\u00fd audit a v\u00fdber vhodn\u00fdch procesov pre robotick\u00fa procesn\u00fa automatiz\u00e1ciu (RPA) v tandeme s integr\u00e1torom, ktor\u00fd poskytoval know-know a best practicies z in\u00fdch retailov\u00fdch firiem<\/li>\n<li>Nasadenie softv\u00e9rovej platformy UiPath<\/li>\n<li>Automatiz\u00e1cia a optimaliz\u00e1cia vybran\u00fdch procesov<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2>v\u00fdsledky a pr\u00ednosy<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-25\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Zabezpe\u010denie plynulosti procesov pri n\u00e1razov\u00fdch n\u00e1rastoch online predaja bez potreby naj\u00edma\u0165 brig\u00e1dnikov<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-126\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Odstr\u00e1nenie \u00fazkych miest, ktor\u00e9 m\u00f4\u017eu vies\u0165 k zbyto\u010dn\u00fdm zdr\u017eaniam, napr\u00edklad pri vracan\u00ed platieb z\u00e1kazn\u00edkom, pri vybavovan\u00ed reklam\u00e1ci\u00ed alebo pri overovan\u00ed dostupnosti tovaru<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-106\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Skvalitnenie z\u00e1kazn\u00edckych slu\u017eieb ur\u00fdchlen\u00edm procesov<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-82\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Odbremenenie zamestnancov od opakovan\u00fdch monot\u00f3nnych \u010dinnost\u00ed, a t\u00fdm aj zv\u00fd\u0161enie ich spokojnosti s pr\u00e1cou<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-100\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">\u00daspora finan\u010dn\u00fdch n\u00e1kladov na pomocn\u00fa pracovn\u00fa silu pri sez\u00f3nnych v\u00fdkyvoch predaja<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]        <div class=\"case-read-more\">\n            <a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2022\/01\/CS_NAY2_SK.pdf\" target=\"_blank\">\n                Pre\u010d\u00edtajte si viac            <\/a>\n        <\/div>\n        [\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":46462,"template":"","case-category":[64],"case-category-solutions":[600],"class_list":["post-46459","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-obchod-a-sluzby","case-category-solutions-automatizacia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Softv\u00e9rov\u00ed roboti v NAY pom\u00f4\u017eu zvl\u00e1dnu\u0165 z\u00e1kazn\u00edkov | Soitron<\/title>\n<meta name=\"description\" content=\"Sie\u0165 elektroobchodov NAY zautomatizovala 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