{"id":40184,"date":"2021-04-06T11:53:45","date_gmt":"2021-04-06T10:53:45","guid":{"rendered":"https:\/\/www.soitron.com\/pripadove-studie\/live-chat-unblu-v-reiffeisenbank\/"},"modified":"2023-01-25T15:11:22","modified_gmt":"2023-01-25T14:11:22","slug":"live-chat-unblu-v-reiffeisenbank","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/live-chat-unblu-v-reiffeisenbank\/","title":{"rendered":"Live Chat Unblu v Raiffeisenbank"},"content":{"rendered":"

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NOV\u00dd KOMUNIKA\u010cN\u00dd KAN\u00c1L V RAIFFEISENBANK<\/h1>\n <\/div>\n <\/div>\n
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\n Opakovane ocenen\u00e1 banka roka Raiffeisenbank st\u00e1le skvalit\u0148uje svoje produkty a slu\u017eby. Preto vo svojom kontaktnom centre spustila nami nasaden\u00fd Live Chat, ktor\u00fd nahrad\u00ed v\u00e4\u010d\u0161inu emailovej komunik\u00e1cie. Oper\u00e1tor vybavuje po\u017eiadavky klientov v re\u00e1lnom \u010dase a z\u00e1rove\u0148 dok\u00e1\u017ee bezpe\u010dne zdie\u013ea\u0165 obsah na svojej obrazovke.
\n Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 06.04.2021 <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n \n[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Po\u017eiadavky<\/h2>\n
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  • Nov\u00fd komunika\u010dn\u00fd kan\u00e1l chatu z webu a mobiln\u00fdch aplik\u00e1ci\u00ed pri dodr\u017ean\u00ed pr\u00edsnych bankov\u00fdch bezpe\u010dnostn\u00fdch \u0161tandardov.<\/li>\n
  • Schopnos\u0165 poskytova\u0165 pomoc klientom kedyko\u013evek to potrebuj\u00fa.<\/li>\n
  • Integr\u00e1cia do po\u017eadovan\u00fdch syst\u00e9mov.<\/li>\n<\/ul>\n

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    Rie\u0161enie<\/h2>\n
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    • Live Chat Unblu je teraz k dispoz\u00edcii z\u00e1kazn\u00edkom na webov\u00fdch str\u00e1nkach, rovnako ako v mobiln\u00fdch bankov\u00fdch aplik\u00e1ci\u00e1ch Raiffeisenbank.<\/li>\n
    • S\u00fa\u010das\u0165ou rie\u0161enia Live Chat Unblu je nielen chat, ale aj collaborative browsing – bezpe\u010dn\u00e9 zdie\u013eanie obsahu medzi klientom a oper\u00e1torom v re\u00e1lnom \u010dase.<\/li>\n<\/ul>\n

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      V\u00fdsledky a pr\u00ednosy<\/h2>\n

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      \n Zabezpe\u010duje komplexn\u00fd poh\u013ead na prich\u00e1dzaj\u00face po\u017eiadavky klientov.<\/span>\n <\/p>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/2″]

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      \n R\u00fdchle poskytnutie rady v okamihu, ke\u010f z\u00e1kazn\u00edci potrebuj\u00fa pomoc.<\/span>\n <\/p>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/2″]

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      \n Nahr\u00e1dza v\u00e4\u010d\u0161inu komunik\u00e1cie prostredn\u00edctvom e-mailu.<\/span>\n <\/p>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/2″]

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      \n Nov\u00fd komunika\u010dn\u00fd kan\u00e1l preferovan\u00fd klientami.<\/span>\n <\/p>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space]

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