{"id":39328,"date":"2021-02-17T14:38:42","date_gmt":"2021-02-17T13:38:42","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=39328"},"modified":"2023-02-02T13:35:29","modified_gmt":"2023-02-02T12:35:29","slug":"o-storno-objednavok-sa-postara-robot","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/o-storno-objednavok-sa-postara-robot\/","title":{"rendered":"O storno objedn\u00e1vok sa postar\u00e1 robot"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2020\/08\/iStock-962160688-scaled-e1597144968599.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#000000\">O STORNO sa u\u017e nestar\u00e1 pracovn\u00edk z\u00e1kazn\u00edckeho centra, ale robot<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#33bcad\">\n                                    Kontaktn\u00e9 centr\u00e1 e-shopov patria k najvy\u0165a\u017eenej\u0161\u00edm oddeleniam. Pri anal\u00fdze ich \u010dinnost\u00ed spolo\u010dnosti \u010dasto prich\u00e1dzaj\u00fa na to, \u017ee mnoho zakazn\u00edckych po\u017eiadaviek sa opakuje a s\u00fa \u010dasovo aj finan\u010dne n\u00e1ro\u010dn\u00e9. Rovnako to bolo aj v pr\u00edpade n\u00e1\u0161ho z\u00e1kazn\u00edka, ktor\u00fd prev\u00e1dzkuje jeden z najv\u00e4\u010d\u0161\u00edch e-shopov na \u010deskom a slovenskom trhu. Spolo\u010dnos\u0165 chcela odbremeni\u0165 svojich zamestnancov od repetit\u00edvnych \u00faloh a z\u00e1rove\u0148 zn\u00ed\u017ei\u0165 n\u00e1klady kontaktn\u00e9ho centra. Podarilo sa n\u00e1m to v\u010faka 2 robotom.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 17.02.2021                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eiadavky<\/h2>\n<ul>\n<li><strong>Zautomatizova\u0165 vybavovanie<\/strong> \u00fapln\u00fdch a \u010diasto\u010dn\u00fdch STORNO <strong>po\u017eiadaviek<\/strong> z\u00e1kazn\u00edkov a t\u00fdm zn\u00ed\u017ei\u0165 n\u00e1klady<\/li>\n<li><strong>Zr\u00fdchli\u0165 vr\u00e1tenie pe\u0148az\u00ed z\u00e1kazn\u00edkom<\/strong> v r\u00e1mci v\u00fdbavovania STORNO po\u017eiadaviek, a tak zv\u00fd\u0161i\u0165 ich spokojnos\u0165<\/li>\n<li><strong>Zjednodu\u0161i\u0165 proces<\/strong> prij\u00edmania a vybavovania STORNO po\u017eiadaviek<\/li>\n<li><strong>Skr\u00e1ti\u0165 \u010das<\/strong>, za ktor\u00fd je vybaven\u00e1 STORNO po\u017eiadavka z\u00e1kazn\u00edka, a to hlavne v \u010dase hlavnej sez\u00f3ny<\/li>\n<li><strong>Zn\u00ed\u017ei\u0165 chybovos\u0165<\/strong><\/li>\n<li>Vysk\u00fa\u0161a\u0165 fungovanie automatiz\u00e1cie pred jej mo\u017en\u00fdm vyu\u017eit\u00edm v \u010fal\u0161\u00edch slu\u017eb\u00e1ch kontaktn\u00e9ho centra<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Rie\u0161enie<\/h2>\n<ul>\n<li><strong>Zaznamenanie a pop\u00edsanie procesov<\/strong> pri preberan\u00ed a vybavovan\u00ed z\u00e1kazn\u00edckych ticketov<\/li>\n<li><strong>Audit<\/strong> a spracovanie procesnej mapy<\/li>\n<li><strong>Zmapovanie infra\u0161trukt\u00fary<\/strong> z\u00e1kazn\u00edka<\/li>\n<li><strong>N\u00e1vrh<\/strong> automatizovan\u00e9ho softv\u00e9rov\u00e9ho rie\u0161enia <strong>(RPA)<\/strong><\/li>\n<li>Dizajn rie\u0161enia, testovanie, pilotn\u00e1 prev\u00e1dzka, optimaliz\u00e1cia a ostr\u00fd \u0161tart<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledky a pr\u00ednosy<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-102\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">U\u0161etrenie n\u00e1kladov (r\u00e1dovo desiatky tis\u00edc eur) na zbyto\u010dnej doprave stornovan\u00e9ho tovaru.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-96\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Menej ch\u00fdb pri vybavovan\u00ed z\u00e1kazn\u00edckych po\u017eiadaviek.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-82\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Spokojnej\u0161\u00ed z\u00e1kazn\u00edci, ktor\u00ed sa dostan\u00fa k svojim peniazom omnoho sk\u00f4r a ich po\u017eiadavky s\u00fa vybaven\u00e9 r\u00fdchlej\u0161ie, a to aj v najvy\u0161\u0161ej sez\u00f3ne.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-62\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Zamestnanci nerobia robotick\u00fa pr\u00e1cu - m\u00f4\u017eu sa venova\u0165 zmysluplnej\u0161\u00edm \u010dinnostiam.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #33bcad\">\n                            <i style=\"color:#33bcad\" class=\"icomoon-86\"><\/i>\n                            <i style=\"color:#33bcad\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Z\u00e1kazn\u00edcke po\u017eiadavky dnes vybavuj\u00fa u\u017e dvaja roboti cez r\u00f4zne komunika\u010dn\u00e9 kan\u00e1ly.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]        <div class=\"case-read-more\">\n            <a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2021\/02\/Case_Study_Kontaktne_centrum_final.pdf\" target=\"_blank\">\n                Pre\u010d\u00edtajte si viac            <\/a>\n        <\/div>\n        [\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":39243,"template":"","case-category":[64],"case-category-solutions":[600],"class_list":["post-39328","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-obchod-a-sluzby","case-category-solutions-automatizacia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O storno objedn\u00e1vok sa postar\u00e1 robot | Soitron<\/title>\n<meta name=\"description\" content=\"Spolo\u010dnos\u0165 chcela odbremeni\u0165 svojich zamestnancov od \u00faloh a z\u00e1rove\u0148 zn\u00ed\u017ei\u0165 n\u00e1klady kontaktn\u00e9ho centra. 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