{"id":23206,"date":"2019-02-18T21:32:30","date_gmt":"2019-02-18T20:32:30","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=23206"},"modified":"2023-05-05T14:18:59","modified_gmt":"2023-05-05T13:18:59","slug":"sazkabot-od-soitronu-zvladne-vybavit-takmer-patinu-prichadzajucich-chatov-sazky","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/sazkabot-od-soitronu-zvladne-vybavit-takmer-patinu-prichadzajucich-chatov-sazky\/","title":{"rendered":"Sazkabot od soitronu zvl\u00e1dne vybavi\u0165 takmer p\u00e4tinu prich\u00e1dzaj\u00facich chatov Sazky"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2019\/02\/iStock-962160688.png\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#000000\">SAZKABOT OD SOITRONU ZVL\u00c1DNE VYBAVI\u0164 TAKMER P\u00c4TINU PRICH\u00c1DZAJ\u00daCICH CHATOV SAZKY<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#84bf43\">\n                                    Na kontaktn\u00e9 centrum \u010deskej lot\u00e9riovej spolo\u010dnosti Sazka sa denne obracia zhruba 700 existuj\u00facich aj potenci\u00e1lnych z\u00e1kazn\u00edkov. Ve\u013ek\u00e1 \u010das\u0165 z nich pritom kladie relat\u00edvne jednoduch\u00e9 ot\u00e1zky. P\u00fdtaj\u00fa sa napr\u00edklad na registr\u00e1ciu, alebo maj\u00fa ot\u00e1zky s\u00favisiace s aktu\u00e1lne prebiehaj\u00facimi akciami, \u010di produktami a slu\u017ebami.\u00a0Preto ke\u010f spolo\u010dnos\u0165 Soitron zav\u00e1dzala v Sazke nov\u00e9 kontaktn\u00e9 centrum, bolo prirodzen\u00e9, \u017ee sa objavil aj n\u00e1vrh na zavedenie chatbota, ktor\u00fd by vedel automatizovane\u00a0a auton\u00f3mne vybavova\u0165 po\u017eiadavky aspo\u0148 \u010dasti\u00a0 n\u00e1v\u0161tevn\u00edkov webu.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 18.02.2019                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eiadavky<\/h2>\n<ul>\n<li>Odbremeni\u0165 agentov kontaktn\u00e9ho centra od vybavovania jednoduch\u00fdch a \u010dasto sa opakuj\u00facich ot\u00e1zok.<\/li>\n<li>Zefekt\u00edvni\u0165 \u010dinnos\u0165 kontaktn\u00e9ho centra a uvo\u013eni\u0165 kapacity pre vybavovanie\u00a0zlo\u017eitej\u0161\u00edch probl\u00e9mov z\u00e1kazn\u00edkov.<\/li>\n<li>Zintenz\u00edvni\u0165 proakt\u00edvnu komunik\u00e1ciu\u00a0lot\u00e9riovej spolo\u010dnosti.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Rie\u0161enie<\/h2>\n<ul>\n<li>Anal\u00fdza historickej komunik\u00e1cie Sazky\u00a0a vyextrahovanie nosn\u00fdch t\u00e9m.<\/li>\n<li>N\u00e1vrh logiky, na z\u00e1klade ktorej m\u00e1 chatbot reagova\u0165 a komunikova\u0165.<\/li>\n<li>Implement\u00e1cia rie\u0161enia SOITRON*bot na automatiz\u00e1ciu samotnej komunik\u00e1cie.<\/li>\n<li>Integr\u00e1cia s kontaktn\u00fdm centrom Avaya\u00a0a semantick\u00e9ho softv\u00e9ru PoolParty.<\/li>\n<li>Technick\u00e1 podpora, konzult\u00e1cie\u00a0a \u0161kolenia, na z\u00e1klade ktor\u00fdch si dok\u00e1\u017ee\u00a0spolo\u010dnos\u0165 Sazka sama vytv\u00e1ra\u0165 nov\u00e9\u00a0konverza\u010dn\u00e9 scen\u00e1re a roz\u0161irova\u0165\u00a0schopnosti chatbota.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledky<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-5\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Automatizovan\u00e9 vybavovanie jednoduch\u00fdch a \u010dasto sa opakuj\u00facich ot\u00e1zok cez k\u013e\u00fa\u010dov\u00fd a rast\u00faci komunika\u010dn\u00fd kan\u00e1l, ak\u00fdm je chat na str\u00e1nke spolo\u010dnosti Sazka.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-66\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Mo\u017enos\u0165 roz\u0161\u00edri\u0165 rie\u0161enie SOITRON*bot aj na emailov\u00fa komunik\u00e1ciu, webov\u00e9 formul\u00e1re \u010di online prostredie a soci\u00e1lne siete.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-63\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Efekt\u00edvnej\u0161ie vyu\u017e\u00edvanie \u013eudsk\u00fdch kapac\u00edt vr\u00e1tane rozvoja obchodn\u00fdch online aktiv\u00edt, do ktor\u00fdch Sazka dok\u00e1\u017ee bota vo ve\u013ekej miere zapoji\u0165.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-68\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">N\u00e1vratnos\u0165 invest\u00edcie do jedn\u00e9ho roku.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space]<div class=\"testemonial-soitron\"><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]        <div class=\"case-read-more\">\n            <a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/sazkabot_SK.pdf\" target=\"_blank\">\n                Pre\u010d\u00edtajte si viac            <\/a>\n        <\/div>\n        [\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":23191,"template":"","case-category":[41],"case-category-solutions":[600],"class_list":["post-23206","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-ine","case-category-solutions-automatizacia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sazkabot zvl\u00e1dne vybavi\u0165 p\u00e4tinu prich\u00e1dzaj\u00facich chatov | Soitron<\/title>\n<meta name=\"description\" content=\"Ke\u010f sme zav\u00e1dzali v Sazke nov\u00e9 kontaktn\u00e9 centrum, objavil sa aj n\u00e1vrh na zavedenie chatbota, ktor\u00fd by vedel vybavova\u0165 po\u017eiadavky.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta 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