{"id":1266,"date":"2012-03-06T15:21:09","date_gmt":"2012-03-06T13:21:09","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=1266"},"modified":"2023-02-27T17:08:39","modified_gmt":"2023-02-27T16:08:39","slug":"multimedialne-kontaktne-centrum-zuno","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/multimedialne-kontaktne-centrum-zuno\/","title":{"rendered":"&#8220;Less bank\u2013more life&#8221; nasadeniu multimedi\u00e1lneho kontaktn\u00e9ho centra v ZUNO"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/header-case-studies-1900x414.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">\u201eLESS BANK\u2013MORE LIFE\u201c NASADENIU MULTIMEDI\u00c1LNEHO KONTAKTN\u00c9HO CENTRA V ZUNO<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#f01516\">\n                                    ZUNO je ojedinel\u00fd projekt v regi\u00f3ne strednej a v\u00fdchodnej Eur\u00f3py. Je to nov\u00e1 internetov\u00e1 banka, pre ktor\u00fa je ve\u013emi d\u00f4le\u017eit\u00e9, aby bola svojim z\u00e1kazn\u00edkom k dispoz\u00edcii v\u017edy a v\u0161ade 24\/7, po celom svete \u2013 v ka\u017edom po\u010d\u00edta\u010di, \u010di mobilnom telef\u00f3ne s pr\u00edstupom na internet. Na splnenie tohto o\u010dak\u00e1vania potrebovala banka ZUNO komplexn\u00fd syst\u00e9m, ktor\u00fd bude schopn\u00fd zabezpe\u010di\u0165 pr\u00edstup k jej slu\u017eb\u00e1m nielen cez telef\u00f3n, ale aj prostredn\u00edctvom chatu, a ktor\u00fd bude pripraven\u00fd na pridanie \u010fal\u0161\u00edch komunika\u010dn\u00fdch kan\u00e1lov.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 06.03.2012                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eiadavky klienta<\/h2>\n<ul>\n<li data-canvas-width=\"160.605\">Vybudova\u0165 komplexn\u00fd syst\u00e9m, zabezpe\u010duj\u00faci pr\u00edstup k\u00a0slu\u017eb\u00e1m banky cez\u00a0 telef\u00f3n aj\u00a0prostredn\u00edctvom chatu<\/li>\n<li data-canvas-width=\"160.605\">\n<div data-canvas-width=\"153.74999999999997\">Zabezpe\u010di\u0165 pripravenos\u0165 syst\u00e9mu na pridanie \u010fal\u0161\u00edch kan\u00e1lov \u2013 Skype, Social Media a\u00a0aplik\u00e1cie v\u00a0mobiln\u00fdch telef\u00f3noch<\/div>\n<\/li>\n<li data-canvas-width=\"160.605\">\n<div data-canvas-width=\"140.415\">Da\u0165 d\u00f4raz na vysok\u00e9 n\u00e1roky s\u00favisiace s bezpe\u010dnos\u0165ou komunik\u00e1cie v\u00a0bankovom prostred\u00ed<\/div>\n<\/li>\n<li data-canvas-width=\"160.605\">Zabezpe\u010di\u0165 maxim\u00e1lnu jednoduchos\u0165 a spo\u013eahlivos\u0165 rie\u0161enia<\/li>\n<li data-canvas-width=\"160.605\">\n<div data-canvas-width=\"185.415\">Re\u0161pektova\u0165 geografick\u00fa expanzie banky v\u00a0bud\u00facnosti<\/div>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Na\u0161e rie\u0161enie<\/h2>\n<ul>\n<li>\n<div data-canvas-width=\"41.092499999999994\">\n<div data-canvas-width=\"126.33\">Geograficky distribuovan\u00e9 kontaktn\u00e9 centrum s\u00a0d\u00f4razom na komunik\u00e1ciu prostredn\u00edctvom viacer\u00fdch komunika\u010dn\u00fdch kan\u00e1lov zalo\u017een\u00e9 na rie\u0161en\u00ed Cisco Contact Center Enterprise vo\u00a0verzii 7.5<\/div>\n<\/div>\n<\/li>\n<li>Geograficky distribuovan\u00fd nahr\u00e1vac\u00ed syst\u00e9m Zoom callrec\u00a0s\u00a0integr\u00e1ciou kontaktn\u00e9ho centra<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledok<\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #000000\">\n                            <i style=\"color:#000000\" class=\"icomoon-74\"><\/i>\n                            <i style=\"color:#000000\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Z\u00e1kazn\u00edci banky s\u00fa obsluhovan\u00ed prostredn\u00edctvom hlasov\u00e9ho kan\u00e1lu a chatu 24 hod\u00edn denne, sedem dn\u00ed v t\u00fd\u017edni<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #000000\">\n                            <i style=\"color:#000000\" class=\"icomoon-1\"><\/i>\n                            <i style=\"color:#000000\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Siln\u00e9 kontaktn\u00e9 centrum, ktor\u00e9 sa jednoduch\u00fdm sp\u00f4sobom roz\u0161iruje do nov\u00fdch kraj\u00edn s vyu\u017eit\u00edm centr\u00e1lnej spr\u00e1vy<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-review-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color: #84bf43\">\n                        <div class=\"text\">\n                            <div class=\"author\">\n                                <h4 style=\"color: #fff\">PETER MAGYAR<\/h4>\n                                <p style=\"color: #fff\">Head of Call Center banky ZUNO (*projekt bol realizovan\u00fd v roku 2012)<\/p>\n                            <\/div>\n                            <blockquote style=\"color: #fff\" class=\"no-quotes\">\n                                Implementovan\u00e9 rie\u0161enie prinieslo v\u00fdhody v sp\u00f4sobe riadenia zdrojov v call centre. Po\u010det chatov je len o cca 20 % ni\u017e\u0161\u00ed ako po\u010det hovorov. Na\u0161i klienti uv\u00edtali chat ako komunika\u010dn\u00fd kan\u00e1l a uveden\u00e9 \u010d\u00edslo je d\u00f4kazom, \u017ee ho tie\u017e akt\u00edvne pou\u017e\u00edvaj\u00fa. Aj napriek priemernej d\u013a\u017eke chatu na \u00farovni 4 min\u00fat je jeho obsluha z h\u013eadiska zdrojov efekt\u00edvnej\u0161ia. Technol\u00f3gia od Soitronu umo\u017e\u0148uje simult\u00e1nnu obsluhu nieko\u013ek\u00fdch klientov v rovnakom \u010dase. V\u0161etko bez negat\u00edvneho vplyvu na kvalitu.                            <\/blockquote>\n                        <\/div>\n                        <figure style=\"border: 1px solid #84bf43\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2016\/03\/Logo-400x400-Zuno.jpg\" alt=\"\">\n                        <\/figure>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column][\/vc_row][vc_row el_class=&#8221;more-offers text-center case-read-more&#8221;][vc_column][vc_column_text]<a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/01\/SOITRON_CASE_STUDY_ZUNO.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Pre\u010d\u00edtajte si viac<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":3418,"template":"","case-category":[39],"case-category-solutions":[601],"class_list":["post-1266","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvo-a-poistovnictvo","case-category-solutions-komunikacne-riesenia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nasadenie multimedi\u00e1lneho kontaktn\u00e9ho centra v ZUNO | Soitron<\/title>\n<meta name=\"description\" content=\"Siln\u00e9 kontaktn\u00e9 centrum, ktor\u00e9 sa jednoduch\u00fdm sp\u00f4sobom roz\u0161iruje do nov\u00fdch kraj\u00edn s vyu\u017eit\u00edm centr\u00e1lnej spr\u00e1vy.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta 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