{"id":1238,"date":"2014-02-26T18:36:00","date_gmt":"2014-02-26T16:36:00","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=1238"},"modified":"2023-02-17T15:25:24","modified_gmt":"2023-02-17T14:25:24","slug":"slovenska-sporitelna-klienti-nas-zastihnu-vo-dne-aj-v-noci","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/sk\/case-studies\/slovenska-sporitelna-klienti-nas-zastihnu-vo-dne-aj-v-noci\/","title":{"rendered":"Slovensk\u00e1 sporite\u013e\u0148a: Klienti n\u00e1s zastihn\u00fa vo dne aj v noci"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/header-case-studies-1900x414.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">SLOVENSK\u00c1 SPORITE\u013d\u0147A: KLIENTI N\u00c1S ZASTIHN\u00da VO DNE AJ V NOCI.<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#d158a0\">\n                                    Slovensk\u00e1 sporite\u013e\u0148a, najv\u00e4\u010d\u0161ia univerz\u00e1lna komer\u010dn\u00e1 banka na Slovensku, venuje ve\u013ek\u00fa pozornos\u0165 v\u00fdvoju nov\u00fdch produktov a slu\u017eieb. Za k\u013e\u00fa\u010dov\u00fd pova\u017euje tie\u017e rozvoj komunik\u00e1cie klientov s bankou prostredn\u00edctvom modern\u00fdch komunika\u010dn\u00fdch kan\u00e1lov. Cie\u013eom je vystupova\u0165 na slovenskom trhu nielen ako spo\u013eahliv\u00e1 a inovat\u00edvna banka, ale aj ako spolo\u010dnos\u0165, ktor\u00e1 rozumie potreb\u00e1m modern\u00fdch \u013eud\u00ed. V komunik\u00e1ci\u00ed s klientmi je k\u013e\u00fa\u010dov\u00e9 kontaktn\u00e9 centrum Slovenskej sporite\u013ene \u2013 Sporotel. Pr\u00e1ve v tomto centre sa rozhodla banka implementova\u0165 nov\u00e9, modern\u00e9 komunika\u010dn\u00e9 kan\u00e1ly a ako partnera pre splnenie tohto cie\u013ea si vybrala pr\u00e1ve n\u00e1\u0161 t\u00edm.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 26.02.2014                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eiadavky klienta<\/h2>\n<ul>\n<li>\n<div data-canvas-width=\"111.01499999999999\">Implementova\u0165 modern\u00e9 komunika\u010dn\u00e9 kan\u00e1ly, ktor\u00e9 \u0161etria klientom \u010das aj financie, s\u00fa rovnako dostupn\u00e9 pre ka\u017ed\u00e9ho s pr\u00edstupom na internet, bez oh\u013eadu na to, kde sa nach\u00e1dza.<\/div>\n<\/li>\n<li>\n<div data-canvas-width=\"111.74849999999998\">Spr\u00edstupni\u0165 komunika\u010dn\u00e9 kan\u00e1ly, ktor\u00e9 vyhovej\u00fa aj n\u00e1ro\u010dn\u00fdm, dynamick\u00fdm mlad\u00fdm \u013eu\u010fom: chat a webov\u00e9 aplik\u00e1cie.<\/div>\n<\/li>\n<li>\n<div data-canvas-width=\"111.74849999999998\">Zabezpe\u010di\u0165 komunika\u010dn\u00e9 kan\u00e1ly tak, aby sp\u013a\u0148ali najpr\u00edsnej\u0161ie bezpe\u010dnostn\u00e9 \u0161tandardy<\/div>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Na\u0161e rie\u0161enie<\/h2>\n<ul>\n<li>\n<div data-canvas-width=\"41.092499999999994\">Soitron spolupracuje u\u017e dlhodobo\u00a0 so Slovenskou sporite\u013e\u0148ou, aj na z\u00e1klade tejto spolupr\u00e1ce n\u00e1\u0161 t\u00edm navrhol tri nov\u00e9 komunika\u010dn\u00e9 kan\u00e1ly vyhovuj\u00face zadan\u00fdm po\u017eiadavk\u00e1m \u2013 SporoCHAT, SporoCALL a Skype.<\/div>\n<\/li>\n<li>\n<div data-canvas-width=\"41.092499999999994\">\n<p>Nov\u00e9 komunika\u010dn\u00e9 kan\u00e1ly Sporotelu s\u00fa nadstavbou z\u00e1kazn\u00edckeho centra a poskytuj\u00fa rovnak\u00e9 slu\u017eby vr\u00e1tane bankov\u00fdch oper\u00e1ci\u00ed ako pri volan\u00ed z telef\u00f3nnej siete.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledok<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-5\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Klienti Slovenskej sporite\u013ene si m\u00f4\u017eu vybra\u0165, ako bud\u00fa so svojou bankou prostredn\u00edctvom internetu komunikova\u0165. M\u00f4\u017eu si vybra\u0165 medzi agentom Sporotelu, volan\u00edm z webovej str\u00e1nky (SporoCALL), volan\u00edm z aplik\u00e1cie Skype, alebo p\u00edsanou komunik\u00e1ciou prostredn\u00edctvom chatovacieho\u201c okienka (SporoCHATU).<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-61\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">V\u010faka tomu, \u017ee Slovensk\u00e1 sporite\u013e\u0148a neust\u00e1le zlep\u0161uje slu\u017eby a inovuje komunik\u00e1ciu s klientmi, z\u00edskala v s\u00fa\u0165a\u017ei \u201eHermes komunik\u00e1tor roka 2013\u201c ocenenie verejnosti za najlep\u0161ie komunikuj\u00facu in\u0161tit\u00faciu v kateg\u00f3rii - Bankovn\u00edctvo.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-review-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color: #d158a0\">\n                        <div class=\"text\">\n                            <div class=\"author\">\n                                <h4 style=\"color: #fff\">GABRIEL SEPE\u0160I<\/h4>\n                                <p style=\"color: #fff\">Riadite\u013e Sporotelu, Slovensk\u00e1 Sporite\u013e\u0148a (*projekt bol realizovan\u00fd v roku 2013)<\/p>\n                            <\/div>\n                            <blockquote style=\"color: #fff\" class=\"no-quotes\">\n                                SporoCALL je zabezpe\u010den\u00fd a d\u00e1ta zadan\u00e9 cez webov\u00fa str\u00e1nku s\u00fa \u0161ifrovan\u00e9. V\u010faka tomu je aj cez tento kan\u00e1l mo\u017en\u00e9 poskytn\u00fa\u0165 z\u00e1kazn\u00edkovi rovnak\u00e9 slu\u017eby, vr\u00e1tane bankov\u00fdch oper\u00e1ci\u00ed, ako pri volan\u00ed z telef\u00f3nnej siete. Za tak\u00fdto telefon\u00e1t sa neplat\u00ed. Tak je mo\u017en\u00e9 jednoducho a bezpe\u010dne mana\u017eova\u0165 oper\u00e1cie na svojom \u00fa\u010dte napr\u00edklad aj zo zahrani\u010dia.                            <\/blockquote>\n                        <\/div>\n                        <figure style=\"border: 1px solid #d158a0\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2014\/02\/Logo-400x400-slsp.jpg\" alt=\"\">\n                        <\/figure>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column][\/vc_row][vc_row el_class=&#8221;more-offers text-center case-read-more&#8221;][vc_column][vc_column_text]<a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/01\/CS_SLSP_140219.pdf\" target=\"_blank\" rel=\"noopener\">Pre\u010d\u00edtajte si viac<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":3379,"template":"","case-category":[39],"case-category-solutions":[601],"class_list":["post-1238","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvo-a-poistovnictvo","case-category-solutions-komunikacne-riesenia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Slovensk\u00e1 sporite\u013e\u0148a: Klienti n\u00e1s zastihn\u00fa vo dne aj v noci | Soitron<\/title>\n<meta name=\"description\" content=\"Slovensk\u00e1 sporite\u013e\u0148a sa rozhodla implementova\u0165 nov\u00e9, modern\u00e9 komunika\u010dn\u00e9 kan\u00e1ly a vybrala si Soitron ako partnera.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" 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