Responsibilities:

• Install, configure, and troubleshoot systems: Set up and maintain hardware and software systems, including servers, desktops, laptops, printers, scanners, videoconference equipment and mobile devices. Resolve any technical issues that arise during installation or daily use.
• Provide technical support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote sites, remote users, and at trade shows as required.
• Network support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
• Issue diagnosis and resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution.
• User training and support: Conduct training sessions for end-users on various applications and systems. Respond to user inquiries, providing guidance and troubleshooting assistance in a professional manner.
• Documentation and reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required.
• Collaboration with IT team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives.
• Stay updated with technology trends: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services.

Required Skill Set:

• Technical proficiency: Strong knowledge of hardware, software, and network systems, including installation, configuration, and troubleshooting. Familiarity with operating systems such as Windows and Mac, Microsoft Office suite, and networking protocols.
• Problem-solving skills: Ability to identify and diagnose technical issues effectively and propose appropriate solutions. Strong troubleshooting skills and the ability to analyze complex problems.
• Communication skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical individuals and provide user support in a customer-focused and friendly manner.
• Time management and multitasking: Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Adaptability: Willingness to work in various settings and adapt to changing circumstances and technologies.
• Teamwork and collaboration: Ability to work well within a team, collaborate effectively, and contribute to a positive work environment.
• Physical ability: Capable of lifting and carrying equipment up to 23Kg, as well as working in different environments, including outdoor settings.

• Bachelor's degree in computer science, information technology, or a related field is preferred.
• Relevant industry certifications such as A+, Network+, MCSE, or CCNA are advantageous.
• Minimum of 4 years of experience in IT field support or a similar role.
• Proven experience in installing, configuring, and troubleshooting hardware and software systems.
• Experience with network setup and troubleshooting, including LAN, WAN, and wireless networks.
• Familiarity with virtualization technologies such as VMWare.
• Strong knowledge of IT best practices and security principles.
• Knowledge of ITIL Foundations.
• Ability to plan, implement, test, and troubleshoot system software and hardware.
• Experienced with O365, basic scripting, active directory