{"id":10043,"date":"2017-12-15T14:10:55","date_gmt":"2017-12-15T13:10:55","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=product&p=10043"},"modified":"2023-11-24T15:48:42","modified_gmt":"2023-11-24T14:48:42","slug":"komunikacni-reseni","status":"publish","type":"product","link":"https:\/\/new.soitron.com\/cs\/reseni-a-sluzby\/komunikacni-reseni\/","title":{"rendered":"Komunika\u010dn\u00ed \u0159e\u0161en\u00ed"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces”][vc_column]\n

\n
\n \n \n <\/figure>\n \n
\n

Komunika\u010dn\u00ed \u0159e\u0161en\u00ed<\/h1>\n <\/div>\n \n KONTAKTUJTE N\u00c1S <\/a>\n <\/div>\n\n \n[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”intro text-center”][vc_column][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Efektivnej\u0161\u00ed komunikace<\/h1>\n

[\/vc_column_text][vc_column_text]Komunikace mezi lidmi byla a v\u017edy bude d\u016fle\u017eit\u00e1. Nov\u00e9 technologie posouvaj\u00ed rozhovory mezi klienty kontaktn\u00edch center a jejich agenty na jinou \u00farove\u0148 ne\u017e p\u0159ed mnoha lety. Propojuj\u00ed se komunika\u010dn\u00ed n\u00e1stroje mezi sebou, nevyu\u017e\u00edv\u00e1 se pouze jeden. Telefony v kancel\u00e1\u0159i, mobil a e-mail se dopl\u0148uj\u00ed o dal\u0161\u00ed kan\u00e1ly, jak\u00fdmi jsou chat, messenger, p\u0159i videohovorech je mo\u017en\u00e9 sd\u00edlet soubory a obrazovku, vyu\u017e\u00edv\u00e1 se i mailbot, chatbot \u010di virtu\u00e1ln\u00ed agent. Soitron nab\u00edz\u00ed \u0159e\u0161en\u00ed pro firmy, kter\u00e9 pot\u0159ebuj\u00ed zv\u00fd\u0161it efektivitu komunikace ve sv\u00fdch kontaktn\u00edch centrech a vytvo\u0159it z nich tak \u00fa\u010dinn\u00fd n\u00e1stroj na budov\u00e1n\u00ed loajality z\u00e1kazn\u00edk\u016f.[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1515068156052{background-color: #f5f5f5 !important;}” el_id=”nabidka”][vc_column][vc_empty_space height=”25px”][vc_column_text]<\/p>\n

NA\u0160E NAB\u00cdDKA<\/span><\/span><\/h2>\n

[\/vc_column_text][vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Unified Communication (UC)<\/h4>\n \n
\n

\n Jde o modern\u00ed \u0159e\u0161en\u00ed, kter\u00e9 umo\u017e\u0148uje zastihnout \u010dlov\u011bka jedin\u00fdm \u201ekontaktem\u201c bez ohledu na v\u0161echny jeho telefonn\u00ed \u010d\u00edsla, e-mailov\u00e9 a chatov\u00e9 adresy. UC d\u00e1v\u00e1 mo\u017enost sledovat dostupnost dan\u00e9ho \u010dlov\u011bka a zjistit, kter\u00fd z komunika\u010dn\u00edch n\u00e1stroj\u016f pr\u00e1v\u011b preferuje. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Multikan\u00e1lov\u00e1 kontaktn\u00ed centra<\/h4>\n \n
\n

\n Modern\u00ed \u201eomnichannel\u201c anebo multikan\u00e1lov\u00e9 kontaktn\u00ed centrum propojen\u00e9 s podnikov\u00fdmi aplikacemi, umo\u017e\u0148uje p\u0159istupovat k velk\u00e9mu po\u010dtu klient\u016f individu\u00e1ln\u011b prost\u0159ednictv\u00edm inovativn\u00edch komunika\u010dn\u00edch kan\u00e1l\u016f. Pro hlas, video, chat, e-mail, soci\u00e1ln\u00ed s\u00edt\u011b, Skype, sms a fax posta\u010d\u00ed va\u0161emu z\u00e1kazn\u00edkovi jedin\u00fd kontakt. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Voicebot<\/h4>\n \n
\n

\n Nahra\u010fte opakuj\u00edc\u00ed se procesy agent\u016f kontaktn\u00edch center automatick\u00fdm hlasov\u00fdm asistentem, tzv.\u00a0SOITRON*VoiceBotem<\/strong><\/a>. Ten je schopen kompletn\u011b zpracovat po\u017eadavek klienta a zajistit p\u0159ed\u00e1n\u00ed pot\u0159en\u00fdch informac\u00ed nebo hovor p\u0159edat na vhodnou skupinu agent\u016f. Lze ho nasadit v odchoz\u00edm i p\u0159\u00edchoz\u00edm sm\u011bru.<\/p>\n

V\u00edce ZDE.<\/a> <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Speech Analytics<\/h4>\n \n
\n

\n Analytika uskute\u010dn\u011bn\u00fdch hovor\u016f je syst\u00e9m umo\u017e\u0148uj\u00edc\u00ed kategorizov\u00e1n\u00ed a automatick\u00e9 vyhodnocov\u00e1n\u00ed uskute\u010dn\u011bn\u00fdch hovor\u016f. Na rozd\u00edl od manu\u00e1ln\u00ed n\u00e1hodn\u00e9 anal\u00fdzy Speech analytics dok\u00e1\u017ee zpracovat a\u017e 100% hovor\u016f, definovat trendy, identifikovat kl\u00ed\u010dov\u00e9 t\u00e9mata a tak pomoci v\u010das odhalit probl\u00e9my v komunikaci, anebo naopak nov\u00e9 obchodn\u00ed p\u0159\u00edle\u017eitosti. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Videokonferen\u010dn\u00ed \u0159e\u0161en\u00ed a Telepresence<\/h4>\n \n
\n

\n Povy\u0161te va\u0161\u00ed komunikaci o kvalitn\u00ed obraz a hlas s mo\u017enost\u00ed sd\u00edlet prezentace. V Soitronu poskytujeme \u0159e\u0161en\u00ed pro mobiln\u00ed, person\u00e1ln\u00ed za\u0159\u00edzen\u00ed i konferen\u010dn\u00ed m\u00edstnosti, kter\u00e9 zjednodu\u0161uj\u00ed a zlep\u0161uj\u00ed spolupr\u00e1ci mezi vzd\u00e1len\u00fdmi pobo\u010dkami a mnohokr\u00e1t \u0161et\u0159\u00ed v\u00e1\u0161 \u010das str\u00e1ven\u00fd na slu\u017eebn\u00edch cest\u00e1ch.<\/p>\n

Cisco Webex Room Kit Mini<\/a> <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Hlasov\u00e1 biometrie<\/h4>\n \n
\n

\n \u0158e\u0161en\u00ed hlasov\u00e9 biometrie poskytuje rychl\u00e9, pohodln\u00e9 a bezpe\u010dn\u00e9 ov\u011b\u0159en\u00ed identity volaj\u00edc\u00edho klienta. Autentifikace prob\u00edh\u00e1 na z\u00e1klad\u011b porovn\u00e1n\u00ed p\u0159edem nahran\u00e9ho hlasov\u00e9ho vzorku s hlasem volaj\u00edc\u00edho. D\u00edky hlasov\u00e9 biometrii se u\u017e v\u00e1\u0161 klient nemus\u00ed starat o to, kde si nechal za\u0159\u00edzen\u00ed na autorizaci a pamatovat si svoje p\u0159\u00edstupov\u00e9 k\u00f3dy a hesla. K identifikaci mu posta\u010d\u00ed jeho jedine\u010dn\u00fd hlas. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Performance a Quality management<\/h4>\n \n
\n

\n Z\u00edskejte p\u0159ehled o fungov\u00e1n\u00ed va\u0161eho kontaktn\u00edho centra a to d\u00edky nahr\u00e1v\u00e1n\u00ed hovor\u016f a monitoringu v\u00fdkonu a kvality.\u00a0 Umo\u017e\u0148uje optimalizovat vybran\u00e9 KPIs, hodnotit kvalitu pr\u00e1ce jednotliv\u00fdch agent\u016f a vytv\u00e1\u0159et r\u016fzn\u00e9 druhy report\u016f.<\/span> <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″]

\n\n\n
\n
\n

Workforce management<\/h4>\n \n
\n

\n Pl\u00e1nov\u00e1n\u00ed pracovn\u00edch zm\u011bn oper\u00e1tor\u016f kontaktn\u00edho centra je komplikovan\u00e1 a \u010dasov\u011b mimo\u0159\u00e1dn\u011b n\u00e1ro\u010dn\u00e1 \u010dinnost. D\u00edky na\u0161\u00ed integraci Workforce managementu dok\u00e1\u017eete zjednodu\u0161it cel\u00fd proces; od pl\u00e1novan\u00ed pracovn\u00edch sil na jednotliv\u00e9 sm\u011bny, p\u0159es p\u0159edv\u00edd\u00e1n\u00ed jejich vyt\u00ed\u017eenosti a\u017e po kontrolu dodr\u017eov\u00e1n\u00ed pracovn\u00edho harmonogramu. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n [\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”bg-grey” el_id=”proc”][vc_column][vc_column_text]<\/p>\n

PRO\u010c SOITRON?<\/span><\/span><\/h2>\n

[\/vc_column_text][vc_row_inner][vc_column_inner el_class=”wow fadeInRight” width=”1\/2″][vc_column_text]<\/p>\n