{"id":54769,"date":"2024-01-04T08:59:46","date_gmt":"2024-01-04T07:59:46","guid":{"rendered":"https:\/\/www.soitron.com\/?p=54769"},"modified":"2024-01-04T09:06:11","modified_gmt":"2024-01-04T08:06:11","slug":"spatne-navrzeni-chatboti","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/cs\/spatne-navrzeni-chatboti\/","title":{"rendered":"\u0160patn\u011b navr\u017een\u00ed a nedostate\u010dn\u011b p\u0159ipraven\u00ed chatboti mohou st\u00e1t firmy p\u0159\u00edze\u0148 z\u00e1kazn\u00edk\u016f"},"content":{"rendered":"\n<p><strong>Neexistuje \u0161patn\u00fd voicebot a chatbot. Existuje jen neadekv\u00e1tn\u00ed implementace a nedostate\u010dn\u00e1 p\u00e9\u010de o jejich v\u00fdvoj a \u00fadr\u017ebu. V posledn\u00edch letech se st\u00e1le v\u00edce spole\u010dnost\u00ed obrac\u00ed k automatizovan\u00fdm syst\u00e9m\u016fm komunikace, aby zlep\u0161ily sv\u00e9 slu\u017eby a efektivitu. I kdy\u017e mohou b\u00fdt tyto automatizovan\u00e9 syst\u00e9my n\u00e1strojem s velk\u00fdm potenci\u00e1lem do budoucna, jejich schopnost poskytovat kvalitn\u00ed z\u00e1kaznickou podporu z\u00e1vis\u00ed na spr\u00e1vn\u00e9m nastaven\u00ed, spr\u00e1vn\u00e9m v\u00fdb\u011bru technologi\u00ed a pe\u010dliv\u00e9m v\u00fdvoji obsahu. \u0160patn\u011b navr\u017een\u00e9 nebo nedostate\u010dn\u011b p\u0159ipraven\u00e9 voiceboty a chatboty mohou selhat p\u0159i komunikaci se z\u00e1kazn\u00edky a v\u00e9st k negativn\u00edm zku\u0161enostem.<\/strong><\/p>\n\n\n\n<p>Z\u00e1kazn\u00edci cht\u011bj\u00ed \u0159e\u0161it sv\u00e9 pot\u0159eby hned. Nemaj\u00ed \u010das ani chu\u0165 \u010dekat, a\u017e za\u010dne otev\u00edrac\u00ed doba nebo a\u017e mu vyt\u00ed\u017een\u00e9 z\u00e1kaznick\u00e9 centrum kone\u010dn\u011b zvedne telefon. Pot\u0159ebuj\u00ed m\u00edt krom\u011b standardn\u00edch mo\u017enost\u00ed \u2013 zavolat, doj\u00edt na pobo\u010dku, poslat e-mail \u2013 mo\u017enost spojit se s&nbsp;firmou i p\u0159es internet, a\u0165 u\u017e jde o on-line objedn\u00e1n\u00ed nebo chatov\u00e1n\u00ed s&nbsp;oper\u00e1torem p\u0159es Messenger, Whatsapp \u010di webov\u00e9 rozhran\u00ed. Podle Asociace mal\u00fdch a st\u0159edn\u00edch podnik\u016f \u010cR pr\u016fm\u011brn\u00fd podnik naplnil sv\u00e9 c\u00edle v&nbsp;oblasti digitalizace pouze ze 40 %. \u010cesk\u00e9 podniky tak maj\u00ed st\u00e1le velk\u00fd potenci\u00e1l v&nbsp;oblasti digitalizace, automatizace a robotizace.<\/p>\n\n\n\n<p>Jednodu\u0161\u0161\u00ed po\u017eadavky p\u0159itom <a href=\"https:\/\/www.soitron.cz\/voicebot-blog-jj\/\">mohou vy\u0159\u00eddit boti <\/a>a nen\u00ed s&nbsp;nimi pot\u0159eba zat\u011b\u017eovat zam\u011bstnance, kte\u0159\u00ed by se mohli v\u011bnovat obt\u00ed\u017en\u011bj\u0161\u00edm \u00fakol\u016fm. Jejich spr\u00e1vn\u00e9 nastaven\u00ed je v\u0161ak kl\u00ed\u010dov\u00e9 \u2013 pokud se z\u00e1kazn\u00edk zacykl\u00ed ve sv\u00e9m po\u017eadavku a bot mu nen\u00ed schopen efektivn\u011b pomoci, snaha firmy o modernizaci p\u0159ijde vnive\u010d.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em> \u201eNen\u00ed nutn\u00e9, aby si bot um\u011bl s&nbsp;klientem pov\u00eddat na jak\u00e9koliv t\u00e9ma. Z\u00e1kazn\u00edk p\u0159ich\u00e1z\u00ed s&nbsp;konkr\u00e9tn\u00edm probl\u00e9mem, a ten pot\u0159ebuje vy\u0159e\u0161it. Pro mnoho firem je naprosto dosta\u010duj\u00edc\u00ed nap\u0159. chatbot, kter\u00fd pouze nab\u00edz\u00ed seznam tla\u010d\u00edtek s&nbsp;nab\u00eddkou toho, co z\u00e1kazn\u00edk pot\u0159ebuje,\u201d<\/em> <strong>uv\u00e1d\u00ed Marcel Vejmelka, business konzultant spole\u010dnosti Soitron.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Bot mus\u00ed naj\u00edt \u0159e\u0161en\u00ed v\u017edy<\/h2>\n\n\n\n<p>P\u0159i v\u00fdvoji modern\u00edch komunika\u010dn\u00edch center je z\u00e1sadn\u00ed myslet na to, jak\u00e9 pot\u0159eby z\u00e1kazn\u00edci nej\u010dast\u011bji maj\u00ed, a tomu n\u00e1stroje p\u0159izp\u016fsobit. Cht\u011bj\u00ed b\u00fdt kompletn\u011b obslou\u017eeni na tom kan\u00e1lu, z&nbsp;jak\u00e9ho firmu kontaktuje. <em>\u201eP\u0159esm\u011brov\u00e1n\u00ed na jin\u00fd kan\u00e1l proto zav\u00e1d\u011bjte pouze v&nbsp;p\u0159\u00edpad\u011b, kdy nen\u00ed jin\u00e9 mo\u017enosti. Bot p\u0159itom mus\u00ed b\u00fdt proaktivn\u00ed a z\u00e1kazn\u00edkovi s\u00e1m nab\u00eddnout \u0159e\u0161en\u00ed, nenech\u00e1vat pr\u00e1ci na n\u011bm,\u201c<\/em> <strong>vyjmenov\u00e1v\u00e1 Marcel Vejmelka<\/strong>. Nap\u0159. pokud nen\u00ed p\u0159i komplikovan\u011bj\u0161\u00edm po\u017eadavku dostupn\u00fd lidsk\u00fd oper\u00e1tor, vy\u017e\u00e1dat si od z\u00e1kazn\u00edka preferovan\u00fd \u010das zp\u011btn\u00e9ho kontaktov\u00e1n\u00ed a jeho telefonn\u00ed \u010d\u00edslo. Firmy si t\u00edm zajist\u00ed nejen<\/p>\n\n\n\n<p>Pozitivn\u00ed zku\u0161enost se t\u00fdk\u00e1 rovn\u011b\u017e <a href=\"https:\/\/www.youtube.com\/watch?v=7UD8x08vivM\">zam\u011bstnanc\u016f komunika\u010dn\u00edch center<\/a>. Integrovan\u00e9 aplikace i zm\u00edn\u011bn\u00ed boti usnad\u0148uji pr\u00e1ci oper\u00e1tor\u016f, co\u017e vede k&nbsp;jejich v\u011bt\u0161\u00ed spokojenosti. Jin\u00fdmi slovy, spokojen\u00fd oper\u00e1tor rovn\u00e1 se spokojen\u00fd z\u00e1kazn\u00edk. Empatick\u00fd oper\u00e1tor je v\u016f\u010di z\u00e1kazn\u00edkovi vst\u0159\u00edcn\u011bj\u0161\u00ed. Firmy proto mus\u00ed myslet i na sv\u00e9 zam\u011bstnance a zv\u00e1\u017eit integraci aplikac\u00ed pot\u0159ebn\u00fdch k&nbsp;pr\u00e1ci do jednoho syst\u00e9mu. Dal\u0161\u00ed v\u00fdhodou je vy\u0161\u0161\u00ed efektivita pr\u00e1ce. Nutn\u00e9 je nicm\u00e9n\u011b myslet na \u0161k\u00e1lovatelnost takov\u00e9hoto softwaru, aby dok\u00e1zal pojmout i aplikace t\u0159et\u00edch stran a p\u0159izp\u016fsobovat se neust\u00e1l\u00e9mu pokroku.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Investice, kter\u00e1 je \u017e\u00e1dan\u00e1<\/h2>\n\n\n\n<p>\u010castou obavou firem je cenov\u00e1 n\u00e1ro\u010dnost modern\u00edch n\u00e1stroj\u016f. Tento probl\u00e9m mnohdy prov\u00e1z\u00ed ot\u00e1zka, zda je v\u016fbec nutn\u00e9 do takov\u00fdch \u0159e\u0161en\u00ed j\u00edt a zda se zaplat\u00ed. Nev\u00fdhoda zastaral\u00fdch p\u0159\u00edstup\u016f kontaktn\u00edch center toti\u017e nemus\u00ed b\u00fdt na prvn\u00ed pohled o\u010dividn\u00e1: <em>\u201eFirm\u00e1m p\u0159i absenci rychl\u00e9 komunikace \u010di p\u0159i \u0161patn\u00e9m nastaven\u00ed bot\u016f ut\u00edkaj\u00ed z\u00e1kazn\u00edci, kter\u00e9 neschopnost vy\u0159\u00eddit po\u017eadavek roz\u010d\u00edl\u00ed a u\u017e se nevr\u00e1t\u00ed. A pokud ano, zanechaj\u00ed firm\u011b negativn\u00ed hodnocen\u00ed na internetu,\u201c<\/em> objas\u0148uje Marcel Vejmelka. Konverza\u010dn\u00ed um\u011bl\u00e1 inteligence nav\u00edc podle odhad\u016f sn\u00ed\u017e\u00ed v roce 2026 n\u00e1klady na oper\u00e1tory jen v evropsk\u00fdch komunika\u010dn\u00edch centrech asi o 60 miliard eur. Neexistuj\u00ed \u00fapln\u011b \u0161patn\u00ed voiceboti a chatboti. Jejich kvalita a efektivita je v\u0161ak v\u00fdsledkem implementace, v\u00fdvoje, p\u00e9\u010de a \u00fadr\u017eby, kter\u00e9 se jim dost\u00e1v\u00e1.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201eSpr\u00e1vn\u00e1 strategie a pe\u010dliv\u00e1 pr\u00e1ce na t\u011bchto syst\u00e9mech mohou v\u00e9st k \u00fasp\u011b\u0161n\u00e9mu nasazen\u00ed a vylep\u0161en\u00ed z\u00e1kaznick\u00e9ho z\u00e1\u017eitku. Proto je p\u0159i jejich nasazen\u00ed vhodn\u00e9 vyu\u017e\u00edt slu\u017eeb firem, kter\u00e9 maj\u00ed \u0159adu zku\u0161enost\u00ed, a to v r\u016fzn\u00fdch situac\u00edch a pot\u0159ebami firem, a\u0165 u\u017e jde o oblast finan\u010dn\u00ed, poji\u0161\u0165ovac\u00ed, dopravn\u00ed nebo o spr\u00e1vu e-shop\u016f,\u201c<\/em><strong> zakon\u010duje Marcel Vejmelka<\/strong>.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Neexistuje \u0161patn\u00fd voicebot a chatbot. Existuje jen neadekv\u00e1tn\u00ed implementace a nedostate\u010dn\u00e1 p\u00e9\u010de o jejich v\u00fdvoj a \u00fadr\u017ebu. V posledn\u00edch letech se st\u00e1le v\u00edce spole\u010dnost\u00ed obrac\u00ed k automatizovan\u00fdm syst\u00e9m\u016fm komunikace, aby zlep\u0161ily sv\u00e9 slu\u017eby a efektivitu. I kdy\u017e mohou b\u00fdt tyto automatizovan\u00e9 syst\u00e9my n\u00e1strojem s velk\u00fdm potenci\u00e1lem do budoucna, jejich schopnost poskytovat kvalitn\u00ed z\u00e1kaznickou podporu z\u00e1vis\u00ed [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":54770,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[143],"tags":[],"news_categories":[374,373],"class_list":["post-54769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-cs","news_categories-komunikacne-riesenia","news_categories-komunikacni-reseni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0160patn\u011b navr\u017een\u00ed a nedostate\u010dn\u011b p\u0159ipraven\u00ed chatboti | Soitron<\/title>\n<meta name=\"description\" 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