{"id":52218,"date":"2023-05-05T15:34:53","date_gmt":"2023-05-05T14:34:53","guid":{"rendered":"https:\/\/www.soitron.com\/?p=52218"},"modified":"2023-05-05T15:37:23","modified_gmt":"2023-05-05T14:37:23","slug":"mohou-roboti-zefektivnit-firemni-procesy","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/cs\/mohou-roboti-zefektivnit-firemni-procesy\/","title":{"rendered":"Mohou roboti zefektivnit firemn\u00ed procesy?"},"content":{"rendered":"\n

Jedn\u00edm z nejrychleji rostouc\u00edch segment\u016f softwarov\u00e9ho trhu je robotick\u00e1 procesn\u00ed automatizace (RPA). Rozvoj t\u00e9to oblasti podle odborn\u00edk\u016f ani v p\u0159\u00ed\u0161t\u00edch letech nezpomal\u00ed a o\u010dek\u00e1v\u00e1 se dal\u0161\u00ed r\u016fst. Organizace si na RPA st\u00e1le v\u00edce cen\u00ed mo\u017enosti automatizovat rutinn\u00ed lidsk\u00e9 \u00fakoly, kter\u00e9 se t\u00fdkaj\u00ed zpracov\u00e1n\u00ed dat. Stejn\u011b to vid\u00ed i slovensk\u00e9 podniky.<\/strong><\/p>\n\n\n\n

Centra sd\u00edlen\u00fdch slu\u017eeb a byznysov\u00e1 servisn\u00ed centra (BSC) <\/strong>jsou ide\u00e1ln\u00edm kandid\u00e1tem na automatizaci, proto\u017ee agreguj\u00ed velk\u00e9 mno\u017estv\u00ed opakuj\u00edc\u00edch se aktivit z r\u016fzn\u00fdch region\u016f, a t\u00edm p\u00e1dem maj\u00ed obrovsk\u00fd potenci\u00e1l optimalizovat sv\u00e9 repetitivn\u00ed procesy. Dobr\u00fdm p\u0159\u00edkladem jsou shared service centra pro finan\u010dn\u00ed slu\u017eby, kter\u00fdch je na Slovensku n\u011bkolik. Denn\u011b tam prob\u00edh\u00e1 \u0159ada proces\u016f, kter\u00e9 se do jednoho m\u00edsta agreguj\u00ed z cel\u00e9ho sv\u011bta a daj\u00ed se velmi snadno automatizovat. Jedn\u00edm z nich je Clarios<\/a> (d\u0159\u00edve Johnson Controls Power Solutions), pro kter\u00fd spole\u010dnost Soitron automatizuje vybran\u00e9 procesy v r\u016fzn\u00fdch lokalit\u00e1ch po cel\u00e9m sv\u011bt\u011b. Konkr\u00e9tn\u011b jde o zpracov\u00e1n\u00ed neuhrazen\u00fdch plateb, za\u00fa\u010dtov\u00e1n\u00ed kreditn\u00edch a debetn\u00edch transakc\u00ed, \u010di\u0161t\u011bn\u00ed \u00fa\u010detn\u00edch knih nebo automatizaci komunikace s klientsk\u00fdm port\u00e1lem.<\/p>\n\n\n\n

Automatizace jako pomocn\u00edk pro BSC<\/h2>\n\n\n\n
\"Automation\"<\/figure>\n\n\n\n

Pr\u00e1v\u011b centra sd\u00edlen\u00fdch slu\u017eeb generuj\u00ed \u0159adu operac\u00ed z oblasti procure-to-pay nebo order-to-cash proces\u016f<\/a>, kter\u00e9 je mo\u017en\u00e9 velmi snadno automatizovat, a\u0165 u\u017e jde o zpracov\u00e1n\u00ed p\u0159ijat\u00fdch faktur, objedn\u00e1vek, dodac\u00edch list\u016f, plateb, remitenc\u00ed, vystavov\u00e1n\u00ed faktur a dobropis\u016f, vym\u00e1h\u00e1n\u00ed pohled\u00e1vek nebo zpracov\u00e1n\u00ed report\u016f. V\u0161echny tyto procesy se skl\u00e1daj\u00ed z d\u00edl\u010d\u00edch \u00fakon\u016f, jako je evidov\u00e1n\u00ed \u00fadaj\u016f a dokument\u016f do syst\u00e9mu, extrahov\u00e1n\u00ed dat z doklad\u016f, jejich p\u00e1rov\u00e1n\u00ed a validace nebo verifikace. Jde o procesy n\u00e1ro\u010dn\u00e9 na manu\u00e1ln\u00ed \u010dinnost zam\u011bstnanc\u016f, kter\u00e9 vy\u017eaduj\u00ed rozs\u00e1hl\u00e9 a zdlouhav\u00e9 klik\u00e1n\u00ed v r\u016fzn\u00fdch syst\u00e9mech a stahov\u00e1n\u00ed, nahr\u00e1v\u00e1n\u00ed nebo kontrolu dat. To v\u0161echno ale robotizace zvl\u00e1dne, ani\u017e by byl zapot\u0159eb\u00ed z\u00e1sah \u010dlov\u011bka.<\/p>\n\n\n\n

A nesm\u00edme opomenout ani dal\u0161\u00ed d\u016fle\u017eit\u00fd aspekt. Zefektivn\u011bn\u00ed proces\u016f umo\u017e\u0148uje slovensk\u00fdm diviz\u00edm BSC prosadit se v r\u00e1mci cel\u00e9 skupiny, a vydob\u00fdt si tak lep\u0161\u00ed postaven\u00ed v mezin\u00e1rodn\u00edm m\u011b\u0159\u00edtku.<\/p>\n\n\n\n

Jak prob\u00edhala automatizace v Clariosu?<\/h2>\n\n\n\n

Realizaci p\u0159edch\u00e1zela kompletn\u00ed anal\u00fdza, v\u010detn\u011b procesn\u00edho, technologick\u00e9ho a byznysov\u00e9ho expertn\u00edho posuzov\u00e1n\u00ed. Audit umo\u017enil definovat procesy vhodn\u00e9 k RPA. N\u00e1sledoval v\u00fdvoj, nasazen\u00ed a provoz softwarov\u00fdch robot\u016f ve form\u011b as a service \u2013 tedy v podob\u011b kompletn\u00edho outsourcingu, p\u0159i kter\u00e9m Soitron poskytuje nejen technologick\u00e9 slu\u017eby, ale tak\u00e9 pot\u0159ebn\u00e9 softwarov\u00e9 licence a \u010d\u00e1st nezbytn\u00e9 hardwarov\u00e9 infrastruktury. A po nasazen\u00ed zaji\u0161\u0165uje i monitoring a \u00fadr\u017ebu softwarov\u00fdch robot\u016f.<\/p>\n\n\n\n

\u201eAutomatizovat jeden proces n\u00e1m dnes trv\u00e1 v pr\u016fm\u011bru p\u016fldruh\u00e9ho a\u017e dva m\u011bs\u00edce, ty jednodu\u0161\u0161\u00ed um\u00edme spustit u\u017e do m\u011bs\u00edce,\u201c <\/em>\u0159\u00edk\u00e1 Vikt\u00f3ria Bracjunov\u00e1, RPA Business Unit Manager spole\u010dnosti Soitro<\/strong>n. Kv\u016fli geografick\u00e9 roztrou\u0161enosti je pro Clarios takov\u00fd model v\u00fdhodn\u00fd a zcela bez starost\u00ed. Soitron p\u0159itom musel vyhov\u011bt p\u0159\u00edsn\u00fdm bezpe\u010dnostn\u00edm po\u017eadavk\u016fm z\u00e1kazn\u00edka, kter\u00fd m\u00e1 dob\u0159e chr\u00e1n\u011bnou a zabezpe\u010denou technologickou infrastrukturu.<\/p>\n\n\n\n

Vzd\u00e1lenost nehraje roli<\/h2>\n\n\n\n

Dnes Soitron automatizuje Clariosu procesy po cel\u00e9m sv\u011bt\u011b \u2013 od Ji\u017en\u00ed Koreje p\u0159es Mexiko a\u017e po Severn\u00ed Ameriku. Na stole u\u017e m\u00e1me dal\u0161\u00ed projekty v \u010c\u00edn\u011b a r\u016fzn\u00fdch m\u00edstech Latinsk\u00e9 Ameriky.<\/p>\n\n\n\n

\u201eV Mexiku jsme vytvo\u0159ili vlastn\u00ed t\u00fdm lid\u00ed, kte\u0159\u00ed dok\u00e1\u017e\u00ed pokr\u00fdvat pot\u0159eby klient\u016f v cel\u00e9m regionu Ji\u017en\u00ed Ameriky. Asijsk\u00e9 projekty zat\u00edm zaji\u0161\u0165ujeme na d\u00e1lku ze Slovenska, ale v p\u0159\u00edpad\u011b v\u011bt\u0161\u00edho objemu prac\u00ed um\u00edme promptn\u011b vytvo\u0159it dedikovan\u00fd t\u00fdm i v tomto regionu,\u201c<\/em> vysv\u011btluje V. Bracjunov\u00e1.<\/p>\n\n\n\n

P\u0159\u00ednosy a odv\u00e1\u017en\u00e9 pl\u00e1ny<\/h2>\n\n\n\n

Dosud realizovan\u00e1 robotick\u00e1 automatizace proces\u016f p\u0159in\u00e1\u0161\u00ed Clariosu \u010distou \u010dasovou \u00fasporu 24 hodin za ka\u017ed\u00fd den a v\u0161echny procesy a nahradila manu\u00e1ln\u00ed pr\u00e1ci t\u0159\u00ed lid\u00ed.<\/p>\n\n\n\n

\u201eJeden pracovn\u00edk musel nap\u0159\u00edklad denn\u011b pos\u00edlat report a sh\u00e1n\u011bt povolen\u00ed k odblokov\u00e1n\u00ed objedn\u00e1vek, co\u017e zab\u00edralo a\u017e 60 % jeho \u010dasu. Probl\u00e9mem byla i zastupitelnost. Pokud m\u011bl pr\u00e1v\u011b dovolenou, bylo t\u0159eba vy\u010dlenit na \u00fakony tohoto procesu jin\u00e9ho \u010dlov\u011bka. Po automatizaci nemus\u00edme zastupitelnost v\u016fbec \u0159e\u0161it a pracovn\u00edk se m\u016f\u017ee v\u011bnovat sofistikovan\u011bj\u0161\u00ed \u010dinnosti s vy\u0161\u0161\u00ed p\u0159idanou hodnotou,\u201c<\/em> vysv\u011btluje Roman \u0160ustek, IT Business Relationship Manager spole\u010dnosti Clarios<\/strong>.<\/p>\n\n\n\n

V Clariosu je \u00fasp\u011b\u0161nost softwarov\u00fdch robot\u016f v\u00edce ne\u017e 95 %. Spole\u010dnost d\u00edky tomu dos\u00e1hla \u010dasov\u00fdch \u00faspor, odstranila chybovost, vy\u0159e\u0161ila zastupitelnost zam\u011bstnanc\u016f, u\u0161et\u0159ila n\u00e1klady, zlep\u0161ila si cash-flow a v neposledn\u00ed \u0159ad\u011b zv\u00fd\u0161ila spokojenost z\u00e1kazn\u00edk\u016f i zam\u011bstnanc\u016f.<\/p>\n\n\n\n

Budoucnost RPA<\/h2>\n\n\n\n

Jednozna\u010dn\u00fdm trendem v p\u0159\u00edpad\u011b RPA je outsourcing. Firmy vyu\u017e\u00edvaj\u00ed roboty, kter\u00e9 u nich nasad\u00ed implement\u00e1tor a jejich\u017e provoz prob\u00edh\u00e1 prost\u0159ednictv\u00edm cloud computingu. T\u00edm je zaji\u0161t\u011bna nejen bezpe\u010dnost dat, ale tak\u00e9 provoz v klientsk\u00e9m prost\u0159ed\u00ed. Tento trend bude v n\u00e1sleduj\u00edc\u00edm obdob\u00ed zesilovat. Z\u00e1rove\u0148 je zjevn\u00e9, \u017ee v p\u0159\u00edpad\u011b automatizace proces\u016f doch\u00e1z\u00ed ke spojov\u00e1n\u00ed r\u016fzn\u00fdch technologi\u00ed do jedn\u00e9 inteligentn\u00ed hyperautomatizace. D\u011bje se tak d\u00edky automatick\u00e9mu zmapov\u00e1n\u00ed proces\u016f a \u0159e\u0161en\u00ed v kombinaci robot + \u010dlov\u011bk. \u201eProto\u017ee pracovn\u00ed trh m\u00e1 velk\u00fd probl\u00e9m a firmy \u010dasto nemohou sehnat jak\u00e9koli zam\u011bstnance (a\u017e na v\u00fdjimky se z firem v\u016fbec nepropou\u0161t\u00ed), jsme r\u00e1di, \u017ee roboti zastanou pr\u00e1ci a\u017e n\u011bkolika zam\u011bstnanc\u016f, a\u010dkoli p\u016fvodn\u011b jsme se b\u00e1li, \u017ee kv\u016fli nim o pr\u00e1ci p\u0159ijdeme,\u201c<\/em> dod\u00e1v\u00e1 k tomu V. Bracjunov\u00e1.<\/p>\n\n\n\n

\n\n\n\n

RPA v \u010d\u00edslech podle Soitronu<\/h2>\n\n\n\n
\"Idea\"<\/figure>\n\n\n\n
    \n
  • D\u00edky automatizaci lze u\u0161et\u0159it 60 a\u017e 80 % provozn\u00edch n\u00e1klad\u016f.<\/li>\n\n\n\n
  • Nejrychlej\u0161\u00ed n\u00e1vratnost investice byla dva m\u011bs\u00edce od nasazen\u00ed \u0159e\u0161en\u00ed. Pr\u016fm\u011brn\u011b to v\u0161ak b\u00fdv\u00e1 6 m\u011bs\u00edc\u016f a\u017e 1,5 roku.<\/li>\n\n\n\n
  • P\u0159i zpracov\u00e1n\u00ed faktur robot u\u0161et\u0159\u00ed a\u017e 60 % pracovn\u00ed doby zam\u011bstnance. V absolutn\u00edch \u010d\u00edslech to znamen\u00e1, \u017ee za jednu hodinu dok\u00e1\u017ee zaevidovat a\u017e o 37 faktur v\u00edc.<\/li>\n\n\n\n
  • Trv\u00e1n\u00ed rutinn\u00edch \u00fakon\u016f se m\u016f\u017ee zkr\u00e1tit a produktivita se m\u016f\u017ee zv\u00fd\u0161it o 80 %.<\/li>\n\n\n\n
  • Jeden robot dok\u00e1\u017ee p\u0159ebrat rutinn\u00ed agendu a\u017e p\u011bti lid\u00ed.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Jedn\u00edm z nejrychleji rostouc\u00edch segment\u016f softwarov\u00e9ho trhu je robotick\u00e1 procesn\u00ed automatizace (RPA). Rozvoj t\u00e9to oblasti podle odborn\u00edk\u016f ani v p\u0159\u00ed\u0161t\u00edch letech nezpomal\u00ed a o\u010dek\u00e1v\u00e1 se dal\u0161\u00ed r\u016fst. Organizace si na RPA st\u00e1le v\u00edce cen\u00ed mo\u017enosti automatizovat rutinn\u00ed lidsk\u00e9 \u00fakoly, kter\u00e9 se t\u00fdkaj\u00ed zpracov\u00e1n\u00ed dat. Stejn\u011b to vid\u00ed i slovensk\u00e9 podniky. Centra sd\u00edlen\u00fdch slu\u017eeb a byznysov\u00e1 […]<\/p>\n","protected":false},"author":28,"featured_media":52201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[143],"tags":[],"news_categories":[380],"class_list":["post-52218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-cs","news_categories-robotizace"],"acf":[],"yoast_head":"\nMohou roboti zefektivnit firemn\u00ed procesy? - Soitron<\/title>\n<meta name=\"description\" content=\"Centra sd\u00edlen\u00fdch slu\u017eeb a byznysov\u00e1 servisn\u00ed centra (BSC) generuj\u00ed \u0159adu operac\u00ed, kter\u00e9 je mo\u017en\u00e9 velmi snadno automatizovat,\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mohou roboti zefektivnit firemn\u00ed procesy? 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