{"id":52087,"date":"2023-04-17T13:35:14","date_gmt":"2023-04-17T12:35:14","guid":{"rendered":"https:\/\/www.soitron.com\/?p=52087"},"modified":"2023-04-20T13:36:40","modified_gmt":"2023-04-20T12:36:40","slug":"marcel-vejmelka-posilil-customer-engagementu","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/cs\/marcel-vejmelka-posilil-customer-engagementu\/","title":{"rendered":"Marcel Vejmelka pos\u00edlil oblast customer engagementu v Soitronu"},"content":{"rendered":"\n<p><strong>Marcel Vejmelka se stal nov\u00fdm business konzultantem spole\u010dnosti Soitron. Technick\u00e9mu poradenstv\u00ed, platform\u00e1m a optimalizaci proces\u016f se v\u011bnuje ji\u017e v\u00edce jak 15 let. Jeho posl\u00e1n\u00edm je nab\u00edzet firm\u00e1m pot\u0159ebn\u00e9 \u0159e\u0161en\u00ed, kter\u00e9 jim pom\u016f\u017ee zv\u00fd\u0161it efektivitu komunikace ve sv\u00fdch kontaktn\u00edch centrech, a vytvo\u0159it z nich tak \u00fa\u010dinn\u00fd n\u00e1stroj pro budov\u00e1n\u00ed loajality z\u00e1kazn\u00edk\u016f.<\/strong><\/p>\n\n\n\n<p>S&nbsp;platformami z&nbsp;oblasti customer engagement se Marcel Vejmelka poprv\u00e9 setkal ve spole\u010dnosti Anect, kde zast\u00e1val roli technick\u00e9 podpory pro vybran\u00e9 z\u00e1kazn\u00edky. Odtud zam\u00ed\u0159il do spole\u010dnosti NTT (d\u0159\u00edve Dimension Data), kde pracoval 13 let na n\u00e1vrz\u00edch technick\u00fdch \u0159e\u0161en\u00ed, jejich dod\u00e1vce a podpo\u0159e.<\/p>\n\n\n\n<p>Novou mis\u00ed a c\u00edlem z\u00e1rove\u0148 je pro <a href=\"https:\/\/www.linkedin.com\/in\/marcel-vejmelka-31134225a\/\">Marcela Vejmelku<\/a> pos\u00edlit st\u00e1vaj\u00edc\u00ed t\u00fdm Soitronu zab\u00fdvaj\u00edc\u00ed se implementac\u00ed a podporou technologi\u00ed vedouc\u00ed k&nbsp;<a href=\"https:\/\/www.soitron.cz\/reseni-a-sluzby\/komunikacni-reseni\/\">efektivn\u011bj\u0161\u00ed komunikaci<\/a> firem se z\u00e1kazn\u00edky. <em>\u201eDo t\u00fdmu p\u0159in\u00e1\u0161\u00edm sv\u00e9 znalosti a schopnosti t\u00fdkaj\u00edc\u00ed se byznys developmentu, hled\u00e1n\u00ed nov\u00fdch p\u0159\u00edle\u017eitost\u00ed a rozv\u00edjen\u00ed st\u00e1vaj\u00edc\u00edch \u0159e\u0161en\u00ed. D\u00e1le jsem zodpov\u011bdn\u00fd za aktivn\u00ed p\u0159\u00edpravu technick\u00fdch a byznys workshop\u016f v oblasti customer engagementu,\u201c<\/em> <strong>vysv\u011btluje Marcel Vejmelka.<\/strong><\/p>\n\n\n\n<p>V n\u00e1sleduj\u00edc\u00edch letech bude trhem rezonovat oblast um\u011bl\u00e9 inteligence a s t\u00edm souvisej\u00edc\u00ed automatizace n\u011bkter\u00fdch \u00fakon\u016f a proces\u016f. Z&nbsp;tohoto d\u016fvodu bude kladen v\u011bt\u0161\u00ed d\u016fraz na spokojenost agent\u016f kontaktn\u00edho centra, proto\u017ee snadn\u00e9 \u00falohy p\u0159eberou roboti typu chatbot, voicebot, mailbot a taskbot a agenti budou \u0159e\u0161it slo\u017eit\u011bj\u0161\u00ed a komplexn\u011bj\u0161\u00ed situace. <em>\u201eDo pop\u0159ed\u00ed p\u016fjdou nav\u00edc analytick\u00e9 n\u00e1stroje umo\u017e\u0148uj\u00edc\u00ed rychlej\u0161\u00ed a snadn\u011bj\u0161\u00ed hodnocen\u00ed pr\u00e1ce agent\u016f kontaktn\u00edho centra a zp\u011btn\u00e9 vazby z\u00e1kazn\u00edk\u016f,\u201c<\/em> <strong>dod\u00e1v\u00e1 Vejmelka.<\/strong> I proto by se t\u00fdmy obsluhuj\u00edc\u00ed z\u00e1kazn\u00edky pomoc\u00ed platforem kontaktn\u00edho centra m\u011bly st\u00e1t ned\u00edlnou sou\u010d\u00e1st\u00ed spole\u010dnosti a b\u00fdt tak i vn\u00edm\u00e1ny. V&nbsp;t\u00e9to oblasti je obrovsk\u00fd potenci\u00e1l a spole\u010dnost Soitron si je toho v\u011bdoma.<\/p>\n\n\n\n<p>Marcel Vejmelka vystudoval chemicko-technologickou fakultu na VUT v Brn\u011b se specializac\u00ed na zu\u0161lech\u0165ov\u00e1n\u00ed paliv. Z\u00edskal certifik\u00e1ty v&nbsp;oblasti Cisco Webex Contact Center a Cisco UCCE Design. Mezi jeho kon\u00ed\u010dky pat\u0159\u00ed j\u00edzda na kole, freeride, skialpinismus, b\u011b\u017ekov\u00e1n\u00ed, skaln\u00ed lezen\u00ed, wing foiling a samoz\u0159ejm\u011b rodina. S&nbsp;partnerkou m\u00e1 dv\u011b d\u011bti.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Marcel Vejmelka se stal nov\u00fdm business konzultantem spole\u010dnosti Soitron. Technick\u00e9mu poradenstv\u00ed, platform\u00e1m a optimalizaci proces\u016f se v\u011bnuje ji\u017e v\u00edce jak 15 let. Jeho posl\u00e1n\u00edm je nab\u00edzet firm\u00e1m pot\u0159ebn\u00e9 \u0159e\u0161en\u00ed, kter\u00e9 jim pom\u016f\u017ee zv\u00fd\u0161it efektivitu komunikace ve sv\u00fdch kontaktn\u00edch centrech, a vytvo\u0159it z nich tak \u00fa\u010dinn\u00fd n\u00e1stroj pro budov\u00e1n\u00ed loajality z\u00e1kazn\u00edk\u016f. S&nbsp;platformami z&nbsp;oblasti customer engagement se [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":52083,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[143],"tags":[],"news_categories":[373],"class_list":["post-52087","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-cs","news_categories-komunikacni-reseni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Marcel Vejmelka pos\u00edlil customer engagement v Soitronu | Soitron<\/title>\n<meta name=\"description\" content=\"Marcel Vejmelka se stal nov\u00fdm business konzultantem Soitronu. 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