{"id":48354,"date":"2022-04-10T22:59:51","date_gmt":"2022-04-10T21:59:51","guid":{"rendered":"https:\/\/www.soitron.com\/?p=48354"},"modified":"2022-06-07T13:28:12","modified_gmt":"2022-06-07T12:28:12","slug":"softwarove-roboty-setri-finance-cas-a-nedelaji-chyby","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/cs\/softwarove-roboty-setri-finance-cas-a-nedelaji-chyby\/","title":{"rendered":"Softwarov\u00e9 roboty \u0161et\u0159\u00ed finance, \u010das \u2013 a ned\u011blaj\u00ed chyby"},"content":{"rendered":"\n

Vyu\u017eit\u00ed inteligentn\u00ed automatizace v organizac\u00edch dlouhodob\u011b stoup\u00e1. Robotizace a automatizace jsou toti\u017e procesy, o kter\u00e9 se \u0159editel\u00e9 podnik\u016f zaj\u00edmaj\u00ed st\u00e1le v\u00edce. Koronavirov\u00e1 situace tento trend je\u0161t\u011b podpo\u0159ila \u2013 stala se jak\u00fdmsi katalyz\u00e1torem \u2013 a je jasn\u00e9, \u017ee v roce 2022 je\u0161t\u011b v\u00edce akceleruje.<\/strong><\/p>\n\n\n\n

Vykon\u00e1vaj\u00ed rutinn\u00ed procesy. Jsou \u0159e\u0161en\u00edm na nedostatek lidsk\u00fdch zdroj\u016f. Pracuj\u00ed kdykoliv, mnohem rychleji a p\u0159esn\u011bji ne\u017e nejv\u00fdkonn\u011bj\u0161\u00ed zam\u011bstnanci. Bez odmlouv\u00e1n\u00ed prov\u00e1d\u011bj\u00ed bezobslu\u017en\u011b automatick\u00e9 sc\u00e9n\u00e1\u0159e. A v\u00fdraznou m\u011brou pom\u00e1haj\u00ed i v dob\u011b koronavirov\u00e9. \u0158e\u010d je o softwarov\u00fdch robotech<\/a>. Nejsou to klasi\u010dt\u00ed roboti tak, jak je zn\u00e1me, tedy s lidskou tv\u00e1\u0159\u00ed ani z plastu a nejde ani o ty pr\u016fmyslov\u00e9, jde o roboty, kter\u00e9 sv\u016fj \u017eivot \u017eij\u00ed ve v\u00fdkonn\u00fdch serverech. Jako odborn\u00e9 ozna\u010den\u00ed se pro n\u011b ujal v\u00fdraz robotick\u00e1 procesn\u00ed automatizace<\/a> (anglicky Robotic Process Automation, tedy RPA). Nab\u00edz\u00ed neinvazivn\u00ed a \u0161k\u00e1lovatelnou technologii s rychlou implementac\u00ed a n\u00e1vratnost\u00ed.<\/p>\n\n\n\n

Na robotickou pr\u00e1ci se naj\u00edm\u00e1 robot v cloudu<\/h2>\n\n\n\n

Digitalizace, robotizace a automatizace se ji\u017e p\u0159ed mnoha lety staly nezbytnou sou\u010d\u00e1st\u00ed strategick\u00e9ho uva\u017eov\u00e1n\u00ed v\u0161ech mana\u017eer\u016f a podnikatel\u016f, kte\u0159\u00ed neust\u00e1le hledaj\u00ed rezervy ve firm\u00e1ch, aby jim neujel vlak a neztratily konkurenceschopnost. Ve st\u00e1le v\u00edce konkuren\u010dn\u00edm prost\u0159ed\u00ed je mo\u017enost p\u0159izp\u016fsobit se jedin\u00fdm \u0159e\u0161en\u00edm, jak mohou podniky b\u00fdt o krok p\u0159ed svou konkurenc\u00ed. Aby se dok\u00e1zaly adaptovat, musej\u00ed se rychle a efektivn\u011b rozhodovat. A\u017e doned\u00e1vna m\u011bli mana\u017ee\u0159i jen n\u011bkolik cenov\u011b n\u00e1kladn\u00fdch mo\u017enost\u00ed, jak \u0159e\u0161it probl\u00e9my efektivn\u011b; mohli najmout v\u00edce lid\u00ed, koupit \u0159e\u0161en\u00ed t\u0159et\u00ed strany anebo p\u0159izp\u016fsobit sv\u016fj syst\u00e9m pl\u00e1nov\u00e1n\u00ed podnikov\u00fdch zdroj\u016f (ERP).<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Automatizac\u00ed proces\u016f ve firm\u00e1ch lze u\u0161et\u0159it nejen nemal\u00e9 finan\u010dn\u00ed prost\u0159edky, ale p\u0159edev\u0161\u00edm zam\u011bstnanc\u016fm uvolnit ruce od b\u011b\u017en\u00fdch a mnohdy ub\u00edjej\u00edc\u00edch stereotypn\u00edch \u00fakon\u016f. A je jedno, zda jde o p\u0159episov\u00e1n\u00ed \u00fadaj\u016f mezi jednotliv\u00fdmi syst\u00e9my, evidenci faktur, \u0159e\u0161en\u00ed reklamac\u00ed, vratek, zpracov\u00e1n\u00ed mezd, vypl\u0148ov\u00e1n\u00ed report\u016f, pos\u00edl\u00e1n\u00ed e-mail\u016f \u010di notifika\u010dn\u00edch zpr\u00e1v, archivaci podklad\u016f, \u0159e\u0161en\u00ed objedn\u00e1vek nebo \u00fakon\u016f spjat\u00fdch s \u017e\u00e1dost\u00ed o jejich stornov\u00e1n\u00ed<\/a>. Tyto \u00fakony zam\u011bstnance ub\u00edjej\u00ed, proto doch\u00e1z\u00ed k jejich fluktuaci, nov\u00e9 nen\u00ed v sou\u010dasn\u00e9 dob\u011b kde br\u00e1t a s nads\u00e1zkou by se dalo \u0159\u00edct, \u017ee z nich d\u011blaj\u00ed roboty. Pro\u010d je tedy nesv\u011b\u0159it pr\u00e1v\u011b robotovi? \u201eSoftwarov\u00e9 automaty vyu\u017e\u00edvaj\u00ed definovan\u00e9 podm\u00ednky, nebo technologie strojov\u00e9ho u\u010den\u00ed pro \u0159e\u0161en\u00ed konkr\u00e9tn\u00edch \u00faloh. Robotick\u00e1 automatizace nejen\u017ee zvl\u00e1dne v\u0161e vy\u0159e\u0161it, ale zvl\u00e1dne to daleko rychleji a bez chyb,\u201c<\/em> vysv\u011btluje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1, vedouc\u00ed odd\u011blen\u00ed robotizace a automatizace ve spole\u010dnosti Soitron.<\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n

Zpracov\u00e1n\u00ed faktur robotem a b\u011b\u017en\u00fdm zp\u016fsobem<\/h2>\n\n\n\n

Robotick\u00e1 automatizace proces\u016f tak p\u0159edstavuje ohromnou p\u0159\u00edle\u017eitost k transformaci proces\u016f, kter\u00e9 jsou neefektivn\u00ed. D\u00edky nim mohou podniky zkr\u00e1tit v\u00fdvojov\u00e9 cykly a zv\u00fd\u0161it \u00fa\u010dinnost za daleko ni\u017e\u0161\u00ed n\u00e1klady. Hlavn\u00ed v\u00fdhodou softwarov\u00fdch robot\u016f je jednoduch\u00e1 a rychl\u00e1 integrace do p\u016fvodn\u00edch firemn\u00edch syst\u00e9m\u016f. Prakticky jak\u00e9hokoliv robota lze skamar\u00e1dit s nejr\u016fzn\u011bj\u0161\u00edmi aplikacemi a softwarem. Trv\u00e1 to jen p\u00e1r t\u00fddn\u016f. I v men\u0161\u00ed firm\u011b se investice zpravidla vr\u00e1t\u00ed do p\u016fl roku. \u201eNap\u0159\u00edklad finan\u010dn\u00ed odd\u011blen\u00ed organizac\u00ed pat\u0159\u00ed nej\u010dast\u011bji mezi ty, kter\u00e9 musej\u00ed \u010dinit mno\u017estv\u00ed manu\u00e1ln\u011b a \u010dasov\u011b n\u00e1ro\u010dn\u00e9 administrativy. RPA jim m\u016f\u017ee pomoci nap\u0159\u00edklad s bezprobl\u00e9movou evidenc\u00ed faktur, automatizac\u00ed r\u016fzn\u00fdch report\u016f, zlep\u0161it platebn\u00ed discipl\u00ednu klient\u016f \u010di zjednodu\u0161it \u00fa\u010dtov\u00e1n\u00ed bankovn\u00edch v\u00fdpis\u016f,\u201c<\/em> up\u0159es\u0148uje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1. Pro tyto procesy plat\u00ed p\u0159esn\u011b definovan\u00e1 pravidla, ale jejich napln\u011bn\u00ed pro zam\u011bstnance nen\u00ed jednoduch\u00e9.<\/p>\n\n\n\n

Spole\u010dnosti denn\u011b p\u0159ij\u00edmaj\u00ed i velk\u00e9 mno\u017estv\u00ed dokument\u016f, z nich\u017e roboty dok\u00e1\u017eou pomoc\u00ed OCR (Optical Character Recognition) technologie vyt\u011b\u017eit pot\u0159ebn\u00e1 data a dokumenty zpracovat. Rovn\u011b\u017e umo\u017e\u0148uj\u00ed efektivn\u011bji \u0159\u00eddit procesy nap\u0159\u00ed\u010d slo\u017eit\u00fdmi firemn\u00edmi infrastrukturami.<\/p>\n\n\n\n

\u201eZ praxe jsme zjistili, \u017ee p\u0159i zpracov\u00e1n\u00ed faktur robot u\u0161et\u0159\u00ed a\u017e 60 % pracovn\u00edho \u010dasu zam\u011bstnance. V absolutn\u00edch \u010d\u00edslech to znamen\u00e1, \u017ee za jednu hodinu dok\u00e1\u017ee zaevidovat a\u017e o 37 faktur v\u00edce<\/a>,\u201c<\/em> vypo\u010d\u00edt\u00e1v\u00e1 Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1.<\/p><\/blockquote>\n\n\n\n

S RPA mohou organizace nastartovat a automatizovat tyto procesy tak, aby fungovaly nejen bez API (Application Programming Interface), ale tak\u00e9 bez nutnosti n\u011bco m\u011bnit. API nen\u00ed toti\u017e nutn\u00e9. Technologie robotick\u00e9 automatizace proces\u016f je toti\u017e naprogramov\u00e1na tak, \u017ee si u\u010din\u00ed \u00fakony obdobn\u011b, jak by to ud\u011blala obsluha \u2013 na pozad\u00ed pracuj\u00ed p\u0159\u00edmo v r\u016fzn\u00fdch aplikac\u00edch, uskute\u010d\u0148uj\u00ed validace, kop\u00edrov\u00e1n\u00ed informac\u00ed, vkl\u00e1daj\u00ed a p\u0159episuj\u00ed data, otev\u00edraj\u00ed e-maily v\u010detn\u011b p\u0159\u00edloh, reportuj\u00ed, a to v\u0161e p\u0159esn\u011b podle p\u0159edem nadefinovan\u00e9ho sc\u00e9n\u00e1\u0159e.<\/p>\n\n\n\n

RPA onboarding umo\u017en\u00ed zam\u011bstnanci pracovat v den n\u00e1stupu<\/h2>\n\n\n\n

IT spr\u00e1vci potom mohou nastavit sv\u00e9 RPA platform\u011b optim\u00e1ln\u00ed po\u010det robot\u016f pro zpracov\u00e1n\u00ed nap\u0159\u00edklad reklamac\u00ed, vratek, faktur \u010di onboardingu (p\u0159\u00edchod a odchod zam\u011bstnanc\u016f) apod. Pr\u00e1v\u011b p\u0159i zaveden\u00ed automatick\u00e9ho onboardingu<\/a> lze ve spole\u010dnosti u\u0161et\u0159it mnoho rutinn\u00ed pr\u00e1ce, vyvarovat se chyb a zaru\u010dit, \u017ee v dob\u011b n\u00e1stupu bude m\u00edt zam\u011bstnanec pro v\u00fdkon sv\u00e9 \u010dinnosti v\u0161e pot\u0159ebn\u00e9 (notebook, zalo\u017een\u00fd e-mail, p\u0159\u00edstup do ERP apod.). Toho lze snadno dos\u00e1hnout v centralizovan\u00e9m dashboardu, kter\u00fd se p\u0159ipravuje na m\u00edru.<\/p>\n\n\n\n

Person\u00e1ln\u00ed odd\u011blen\u00ed je srdcem ka\u017ed\u00e9 spole\u010dnosti. Poskytuje zam\u011bstnanc\u016fm podporu a poradenstv\u00ed a zaji\u0161\u0165uje spoustu ka\u017edodenn\u00edch administrativn\u00edch \u00fakol\u016f, kter\u00e9 udr\u017euj\u00ed firmu v chodu. Ka\u017ed\u00e9ho zam\u011bstnance spole\u010dnosti prov\u00e1z\u00ed od n\u00e1stupu a\u017e po ukon\u010den\u00ed pracovn\u00edho pom\u011bru. \u0158ada \u010dinnost\u00ed, kter\u00e9 odd\u011blen\u00ed d\u011bl\u00e1, se opakuje, je \u010dasov\u011b n\u00e1ro\u010dn\u00e1 a d\u011blaj\u00ed se ru\u010dn\u011b. Jde o \u010dinnosti, kter\u00e9 vy\u017eaduj\u00ed pozornost, jsou neefektivn\u00ed a vedou k \u010dast\u00fdm chyb\u00e1m. A pr\u00e1v\u011b i s nimi m\u016f\u017ee pomoct technologie RPA.<\/p>\n\n\n\n

V\u00fdhody robot\u016f v HR odd\u011blen\u00edch<\/h2>\n\n\n\n

Uleh\u010dit pr\u00e1ci a ubrat starosti se v p\u0159\u00edpad\u011b onboardingu poda\u0159ilo ve spole\u010dnosti Kofola \u010ceskoSlovensko<\/a>. Tu tr\u00e1pila administrativa spojen\u00e1 s odchodem zam\u011bstnanc\u016f. R\u016fzn\u00ed lid\u00e9 pot\u0159ebuj\u00ed ke sv\u00e9 pr\u00e1ci r\u016fzn\u00e9 sady n\u00e1stroj\u016f. Pro IT specialisty Kofoly \u0161lo o rutinn\u00ed \u00fakony, tak\u017ee pravd\u011bpodobnost, \u017ee p\u0159i nich dojde k chyb\u00e1m, byla je\u0161t\u011b vy\u0161\u0161\u00ed, ne\u017e je b\u011b\u017en\u00e9. Zp\u011btn\u00e1 anal\u00fdza uk\u00e1zala, \u017ee tyto \u010dinnosti st\u00e1ly IT odd\u011blen\u00ed m\u011bs\u00edc ro\u010dn\u00ed pr\u00e1ce. Dost na to, aby spole\u010dnost zv\u00e1\u017eila investice do jejich automatizace. S roboty u\u017e v Kofole zku\u0161enosti m\u011bli. Vyu\u017e\u00edv\u00e1 je nap\u0159\u00edklad finan\u010dn\u00ed odd\u011blen\u00ed. Jejich nasazov\u00e1n\u00ed ale v minulosti prov\u00e1zely probl\u00e9my. Proto si IT specialist\u00e9 dali na p\u0159\u00edprav\u011b zad\u00e1n\u00ed mimo\u0159\u00e1dn\u011b z\u00e1le\u017eet a p\u0159esn\u011b specifikovali, co od robotu o\u010dek\u00e1vaj\u00ed, a to se vyplatilo. \u201eVid\u00edme, \u017ee n\u00e1m \u0161et\u0159\u00ed pr\u00e1ci, a vid\u00edme taky, \u017ee u\u0161et\u0159en\u00fd \u010das m\u016f\u017eeme v\u011bnovat \u010dinnostem, kter\u00e9 jsou kreativn\u011bj\u0161\u00ed a posouvaj\u00ed na\u0161i firmu d\u00e1l,\u201c<\/em> \u0159\u00edk\u00e1 jeden ze zam\u011bstnanc\u016f IT odd\u011blen\u00ed Kofoly. Pokud oprost\u00edme zam\u011bstnance od rutinn\u00edch proces\u016f, mohou se v\u011bnovat jin\u00fdm, efektivn\u011bj\u0161\u00edm \u010dinnostem, kter\u00e9 vy\u017eaduj\u00ed hlub\u0161\u00ed my\u0161len\u00ed, nebo se mohou soust\u0159edit na vytv\u00e1\u0159en\u00ed budov\u00e1n\u00ed vztahu se z\u00e1kazn\u00edky.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Roboty v HR odd\u011blen\u00edch zjednodu\u0161uj\u00ed n\u00e1bor nov\u00fdch zam\u011bstnanc\u016f, za\u0159izuj\u00ed efektivn\u011bj\u0161\u00ed n\u00e1stup nov\u00fdch pracovn\u00edk\u016f, vykon\u00e1vaj\u00ed mzdov\u00e9 agendy, zaji\u0161\u0165uj\u00ed v\u0161e v souladu s GDPR a dokon\u010d\u00ed hladk\u00fd odchod zam\u011bstnance. \u201eV HR odd\u011blen\u00ed na\u0161\u00ed spole\u010dnosti robota vyu\u017e\u00edv\u00e1me pr\u00e1v\u011b k t\u011bmto \u00fakon\u016fm. Nap\u0159\u00edklad n\u00e1stup zam\u011bstnance je vylad\u011bn tak, \u017ee po jeho zaevidov\u00e1n\u00ed do syst\u00e9mu si robot p\u0159e\u010dte, kdy a na jakou pozici nastupuje. Na z\u00e1klad\u011b p\u0159edem definovan\u00fdch pravidel n\u00e1sledn\u011b vstoup\u00ed do p\u0159\u00edslu\u0161n\u00fdch aplikac\u00ed a z\u0159\u00edd\u00ed pot\u0159ebn\u00e9 p\u0159\u00edstupy, p\u0159\u00edpadn\u011b objedn\u00e1 po\u017eadovan\u00e9 pracovn\u00ed pom\u016fcky, jako je po\u010d\u00edta\u010d, telefon atd. Po vytvo\u0159en\u00ed v\u0161ech p\u0159\u00edstup\u016f robot po\u0161le zam\u011bstnanci n\u00e1stupn\u00ed dokumenty k prostudov\u00e1n\u00ed,\u201c <\/em>\u0159\u00edk\u00e1 Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1. V p\u0159\u00edpad\u011b odchodu zam\u011bstnance robot zaeviduje datum ukon\u010den\u00ed pracovn\u00edho pom\u011bru a v den odchodu vstoup\u00ed do p\u0159\u00edslu\u0161n\u00fdch syst\u00e9m\u016f, odebere zam\u011bstnanci p\u0159\u00edstupov\u00e1 pr\u00e1va a zkontroluje jeho \u00fa\u010det. O \u010dinnostech i o stavu jednotliv\u00fdch p\u0159\u00edstupov\u00fdch pr\u00e1v po\u0161le e-mailovou notifikaci.<\/p>\n\n\n\n

Robot, kter\u00fd zpracuje stovky storen denn\u011b<\/h2>\n\n\n\n

Spole\u010dnosti v e-commerce denn\u011b \u0159e\u0161\u00ed pom\u011brn\u011b vysok\u00fd denn\u00ed objem storen nebo nevyzvednut\u00fdch z\u00e1silek. Nejen\u017ee tyto po\u017eadavky nep\u0159in\u00e1\u0161ej\u00ed \u017e\u00e1dn\u00fd zisk, ale nav\u00edc jsou spjat\u00e9 s dodate\u010dn\u00fdmi n\u00e1klady na jejich \u0159e\u0161en\u00ed prost\u0159ednictv\u00edm zam\u011bstnanc\u016f, kte\u0159\u00ed by se mohli v\u011bnovat n\u011b\u010demu jin\u00e9mu. Po\u017eadavkem spole\u010dnosti Mall.cz tak bylo, aby tuto \u010dinnost p\u0159evzal n\u011bkdo jin\u00fd. P\u0159i hled\u00e1n\u00ed p\u0159\u00edle\u017eitost\u00ed pro optimalizaci poptali mo\u017enost nasadit RPA. Zru\u0161en\u00ed objedn\u00e1vky v Mall.cz m\u016f\u017ee z\u00e1kazn\u00edk ud\u011blat t\u0159emi zp\u016fsoby \u2013 e-mailem, telefonem nebo prost\u0159ednictv\u00edm interaktivn\u00edho webov\u00e9ho formul\u00e1\u0159e. Zam\u011bstnanec po p\u0159ijet\u00ed po\u017eadavku mus\u00ed ud\u011blat n\u011bkolik \u00fakon\u016f v r\u016fzn\u00fdch syst\u00e9mech. Nap\u0159\u00edklad ov\u011b\u0159it nebo v p\u0159\u00edpad\u011b pot\u0159eby manu\u00e1ln\u011b po\u017e\u00e1dat o dopln\u011bn\u00ed po\u017eadovan\u00fdch informac\u00ed, zjistit, v jak\u00e9m stadiu se objedn\u00e1vka nach\u00e1z\u00ed, zdali ji\u017e byla zaplacen\u00e1, vyexpedovan\u00e1 apod.<\/p>\n\n\n\n

Po zprovozn\u011bn\u00ed RPA zam\u011bstnanci z\u00e1kaznick\u00e9ho servisu s touto administrativou u\u0161et\u0159\u00ed v pr\u016fm\u011bru deset a\u017e dvan\u00e1ct hodin denn\u011b a zastane pr\u00e1ci za 1,25 oper\u00e1tora. Robot projde a zanalyzuje v\u0161echna storna. Pokud zjist\u00ed, \u017ee si s n\u011bkterou \u010d\u00e1st\u00ed procesu nev\u00ed rady, upozorn\u00ed zam\u011bstnance, aby zbytek do\u0159e\u0161il s\u00e1m. Takto dok\u00e1\u017ee rychleji a skoro s\u00e1m bezchybn\u011b zpracovat v\u011bt\u0161\u00ed po\u010det storno objedn\u00e1vek a minimalizovat n\u00e1klady na zbyte\u010dnou p\u0159epravu a jejich uskladn\u011bn\u00ed, kter\u00e9 byly v mezi\u010dase z n\u011bjak\u00e9ho d\u016fvodu zru\u0161eny.<\/p>\n\n\n\n

\u201eRo\u010dn\u011b t\u00fdm Mall.cz t\u00edmto \u0159e\u0161en\u00edm u\u0161et\u0159\u00ed stovky tis\u00edc korun. Nav\u00edc dok\u00e1\u017ee p\u0159ipravit strukturovan\u00e9 podklady pro finan\u010dn\u00ed odd\u011blen\u00ed, \u010d\u00edm\u017e u\u0161et\u0159\u00ed mno\u017estv\u00ed dal\u0161\u00edho \u010dasu. Cel\u00fd proces se nav\u00edc pro\u010distil a zefektivnil,\u201c specifikuje Vikt\u00f3<\/em>ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1.<\/p><\/blockquote>\n\n\n\n

Modern\u00ed technologie prom\u011bnily interakci se z\u00e1kazn\u00edky<\/h2>\n\n\n\n

Kdy\u017e zhruba p\u0159ed deseti lety Martin Ohradzansk\u00fd zasedl do \u0159editelsk\u00e9ho k\u0159esla s\u00edt\u011b elektroobchod\u016f NAY Group, do kter\u00e9 v \u010cesku pat\u0159\u00ed dce\u0159in\u00e1 spole\u010dnost Electro World, m\u011bl internetov\u00fd prodej na celkov\u00fdch v\u00fdnosech spole\u010dnosti pouze n\u011bkolikaprocentn\u00ed pod\u00edl. O dek\u00e1du pozd\u011bji se na celkov\u00fdch tr\u017eb\u00e1ch pod\u00edl\u00ed zhruba t\u0159etinou. \u201eV p\u0159\u00ed\u0161t\u00edch letech se v\u0161ak toho v obchod\u011b zm\u011bn\u00ed v\u00edce ne\u017e jen pom\u011br online a offline tr\u017eeb. Proto pokrok v digitalizaci a automatizaci je ned\u00edlnou sou\u010d\u00e1st\u00ed na\u0161\u00ed dlouhodob\u00e9 strategie,\u201c<\/em> dod\u00e1v\u00e1. M\u00e1-li b\u00fdt spole\u010dnost dlouhodob\u011b konkurenceschopn\u00e1 a ziskov\u00e1, mus\u00ed um\u011bt obslou\u017eit s existuj\u00edc\u00edmi zdroji v\u00edce z\u00e1kazn\u00edk\u016f \u2013 a zvl\u00e1dnout st\u00e1le v\u011bt\u0161\u00ed v\u00fdkyvy v popt\u00e1vce. K t\u011bm doch\u00e1z\u00ed nejen v sez\u00f3nn\u00edch \u0161pi\u010dk\u00e1ch, ale b\u011bhem pandemie i p\u0159i n\u00e1hl\u00e9m zav\u00e1d\u011bn\u00ed opat\u0159en\u00ed \u010di z d\u016fvodu v\u00fdpadku sortimentu v dodavatelsk\u00e9m \u0159et\u011bzci.<\/p>\n\n\n\n

Proto v\u011bd\u011bli, \u017ee pot\u0159ebuj\u00ed optimalizovat procesy, ale nev\u011bd\u011bli jak na to. Na z\u00e1klad\u011b \u0161et\u0159en\u00ed uvnit\u0159 firmy se definovaly oblasti, ve kter\u00fdch by bylo mo\u017en\u00e9 n\u011bco d\u011blat jinak, a dokonce by u\u0161et\u0159ily finance. Odstran\u011bn\u00ed jednoho z \u00fazk\u00fdch m\u00edst se poda\u0159ilo naj\u00edt prost\u0159ednictv\u00edm RPA. Nasazen\u00edm automatizace proces\u016f umo\u017enilo zlep\u0161it z\u00e1kaznick\u00e9 slu\u017eby a z\u00e1rove\u0148 odleh\u010dit zam\u011bstnanc\u016fm \u2013 v prvn\u00edm kroku zejm\u00e9na t\u011bm, kte\u0159\u00ed pracuj\u00ed v back-office a na call centru. \u201eP\u0159i objedn\u00e1vk\u00e1ch v sez\u00f3nn\u00edch \u0161pi\u010dk\u00e1ch jsme st\u00e1le \u010dast\u011bji nar\u00e1\u017eeli na kapacitn\u00ed limity. Vykr\u00fdvat je brig\u00e1dn\u00edky bylo v\u017edy n\u00e1ro\u010dn\u00e9 a p\u0159i r\u016fstu prodeje p\u0159es internet hrozilo, \u017ee n\u011bkter\u00e9 po\u017eadavky nedok\u00e1\u017eeme naplnit v dostate\u010dn\u011b kr\u00e1tk\u00fdch lh\u016ft\u00e1ch,\u201c<\/em> poukazuje Martin Ohradzansk\u00fd.<\/strong> Agenti call centra jich vy\u0159izovali i n\u011bkolik tis\u00edc m\u011bs\u00ed\u010dn\u011b. P\u0159i ka\u017ed\u00e9m stornu se mus\u00ed u\u010dinit n\u011bkolik krok\u016f v r\u016fzn\u00fdch syst\u00e9mech, nap\u0159\u00edklad prov\u011b\u0159it, zda ji\u017e bylo zbo\u017e\u00ed vyd\u00e1no a zda bylo zaplaceno. Proto v Electro Worldu do\u0161lo k automatizaci u\u017e dvaceti proces\u016f pomoc\u00ed RPA<\/a> nap\u0159\u00edklad p\u0159i zpracov\u00e1n\u00ed \u017e\u00e1dost\u00ed o zru\u0161en\u00ed objedn\u00e1vek, HR, fakturace atd.<\/p>\n\n\n\n

RPA je budoucnost<\/h2>\n\n\n\n

Firmy, kter\u00e9 nad zaveden\u00edm RPA snad je\u0161t\u011b v\u00e1haj\u00ed, si musej\u00ed uv\u011bdomit, \u017ee sv\u011bt se vlivem pandemie zm\u011bnil a je zapot\u0159eb\u00ed na to zareagovat. Postupuj\u00edc\u00ed digitalizace je d\u00e1na \u010dtvrtou pr\u016fmyslovou revoluc\u00ed. V minulosti n\u00e1m mnoho nov\u00fdch n\u00e1stroj\u016f, vyn\u00e1lez\u016f usnadnilo pr\u00e1ci a p\u0159isp\u011blo k zisku a prosp\u011bchu v\u0161ech. Robotick\u00e1 procesn\u00ed automatizace nen\u00ed v\u00fdjimkou.<\/p>\n\n\n\n

\n\n\n\n

Zaveden\u00ed RPA ve \u010dty\u0159ech kroc\u00edch<\/h2>\n\n\n\n
\"robot<\/figure>\n\n\n\n
  • Na \u00favod je nutn\u00e9 vydefinovat si c\u00edle s IT odd\u011blen\u00edm a zam\u011bstnanci, kte\u0159\u00ed d\u011blaj\u00ed \u010dinnosti ur\u010den\u00e9 k automatizaci. V kooperaci s dodavatelem se nastav\u00ed a definuj\u00ed pot\u0159ebn\u00e9 p\u0159\u00edstupy. Setk\u00e1n\u00ed trvaj\u00ed p\u0159ibli\u017en\u011b dv\u011b a\u017e t\u0159i hodiny a nemusej\u00ed b\u00fdt osobn\u00ed (mohou se uskute\u010d\u0148ovat p\u0159es videokonferen\u010dn\u00ed aplikace).<\/li>
  • Na z\u00e1klad\u011b zji\u0161t\u011bn\u00e9ho dodavatel proces zdokumentuje a navrhne jeho automatizaci.<\/li>
  • Implement\u00e1tor procesy automatizuje v syst\u00e9mech, kter\u00e9 b\u011b\u017en\u011b organizace pou\u017e\u00edv\u00e1, nevytv\u00e1\u0159\u00ed nov\u00e9 syst\u00e9my ani neupravuje ty zaveden\u00e9.<\/li>
  • Samotn\u00e1 automatizace netrv\u00e1 dlouho. Od prvn\u00edho setk\u00e1n\u00ed je mo\u017en\u00e9 dodat robota u\u017e za t\u0159i a\u017e dvan\u00e1ct t\u00fddn\u016f v z\u00e1vislosti od komplexity procesu.<\/li><\/ul>\n\n\n\n
    \n\n\n\n

    Zdroj: CFO World, 29. 3. 2022<\/p>\n\n\n\n

    Autor: Petr Much<\/p>\n","protected":false},"excerpt":{"rendered":"

    Vyu\u017eit\u00ed inteligentn\u00ed automatizace v organizac\u00edch dlouhodob\u011b stoup\u00e1. Robotizace a automatizace jsou toti\u017e procesy, o kter\u00e9 se \u0159editel\u00e9 podnik\u016f zaj\u00edmaj\u00ed st\u00e1le v\u00edce. Koronavirov\u00e1 situace tento trend je\u0161t\u011b podpo\u0159ila \u2013 stala se jak\u00fdmsi katalyz\u00e1torem \u2013 a je jasn\u00e9, \u017ee v roce 2022 je\u0161t\u011b v\u00edce akceleruje. Vykon\u00e1vaj\u00ed rutinn\u00ed procesy. Jsou \u0159e\u0161en\u00edm na nedostatek lidsk\u00fdch zdroj\u016f. Pracuj\u00ed kdykoliv, mnohem […]<\/p>\n","protected":false},"author":28,"featured_media":32150,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[143],"tags":[],"news_categories":[380],"class_list":["post-48354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-cs","news_categories-robotizace"],"acf":[],"yoast_head":"\nSoftwarov\u00e9 roboty \u0161et\u0159\u00ed finance, \u010das \u2013 a ned\u011blaj\u00ed chyby - Soitron<\/title>\n<meta name=\"description\" content=\"Vyu\u017eit\u00ed robotick\u00e9 procesn\u00ed automatizace v organizac\u00edch dlouhodob\u011b stoup\u00e1. 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