{"id":37635,"date":"2020-10-29T14:14:20","date_gmt":"2020-10-29T13:14:20","guid":{"rendered":"https:\/\/www.soitron.com\/pripravte-se-na-vsechny-vlny-zakaznickych-pozadavku-jednou-provzdy\/"},"modified":"2023-11-13T14:33:55","modified_gmt":"2023-11-13T13:33:55","slug":"pripravte-se-na-vsechny-vlny-zakaznickych-pozadavku-jednou-provzdy","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/cs\/pripravte-se-na-vsechny-vlny-zakaznickych-pozadavku-jednou-provzdy\/","title":{"rendered":"P\u0159ipravte se na v\u0161echny vlny z\u00e1kaznick\u00fdch po\u017eadavk\u016f. Jednou prov\u017edy"},"content":{"rendered":"\n<p><strong>Kdy\u017e si v b\u0159eznu pandemie koronaviru vynutila lockdowny, zav\u00edr\u00e1n\u00ed hranic a omezen\u00ed pohybu a cestov\u00e1n\u00ed, \u010delila spousta firem i \u00fa\u0159ad\u016f v\u00fdkyv\u016fm, jak\u00e9 do t\u00e9 doby neza\u017eily. Sez\u00f3nnost je pro \u0159adu organizac\u00ed ka\u017edoro\u010dn\u00ed realitou, ale m\u00e1lokdo byl p\u0159ipraven\u00fd na to, co se v n\u011bkter\u00fdch odv\u011btv\u00edch d\u011blo v prvn\u00ed polovin\u011b roku.<\/strong><\/p>\n\n\n\n<p>T\u0159eba na leteck\u00e9 spole\u010dnosti a hotely se valila z\u00e1plava \u017e\u00e1dost\u00ed o refundace. Soci\u00e1ln\u00ed \u00fa\u0159ady se ocitly pod bezprecedentn\u00edm tlakem \u017eadatel\u016f o vypl\u00e1cen\u00ed nemocensk\u00e9 nebo o\u0161et\u0159ovn\u00e9ho. V\u011bt\u0161ina kamenn\u00fdch obchod\u016f byla nav\u00edc zav\u0159en\u00e1, tak\u017ee e-shopy za\u017e\u00edvaly r\u016fst, na jak\u00fd nejsou zvykl\u00e9 ani p\u0159ed V\u00e1nocemi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0160kody s trval\u00fdmi n\u00e1sledky<\/h2>\n\n\n\n<p>Zpracov\u00e1n\u00ed mnohon\u00e1sobn\u011b v\u011bt\u0161\u00edch objem\u016f objedn\u00e1vek a jak\u00fdchkoli dal\u0161\u00edch popt\u00e1vek bylo kl\u00ed\u010dov\u00e9 z pohledu ziskovosti, dodr\u017een\u00ed z\u00e1konn\u00fdch lh\u016ft nebo zachov\u00e1n\u00ed dobr\u00e9ho jm\u00e9na i budouc\u00ed v\u011brnosti z\u00e1kazn\u00edk\u016f.<\/p>\n\n\n\n<p>\u0158ada spole\u010dnost\u00ed ale situaci nezvl\u00e1dala. P\u0159i vy\u0159izov\u00e1n\u00ed po\u017eadavk\u016f klient\u016f doch\u00e1zelo ke zpo\u017ed\u011bn\u00edm a n\u011bkter\u00e9 firmy dokonce p\u0159estaly plnit svoje z\u00e1vazky \u00fapln\u011b a v rozporu se z\u00e1konem pozastavily refundace. Argumentovaly p\u0159i tom hlavn\u011b omezenou kapacitou a n\u011bkdy a\u017e tis\u00edcin\u00e1sobn\u00fdmi n\u00e1r\u016fsty po\u017eadavk\u016f, kter\u00e9 musely vy\u0159\u00eddit s men\u0161\u00edm po\u010dtem pracovn\u00edk\u016f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nov\u00e9 \u0159e\u0161en\u00ed star\u00fdch probl\u00e9m\u016f<\/h2>\n\n\n<p>Kr\u00e1tkodob\u00e9 v\u00fdkyvy a sez\u00f3nnost jsou firmy zvykl\u00e9 \u0159e\u0161it naj\u00edm\u00e1n\u00ed pracovn\u00edk\u016f na dohodu o proveden\u00ed pr\u00e1ce nebo pracovn\u00ed \u010dinnosti, p\u0159\u00edpadn\u011b naj\u00edm\u00e1n\u00edm brig\u00e1dn\u00edk\u016f z \u0159ad student\u016f. Z\u00e1kon\u00edk pr\u00e1ce ale zdaleka nen\u00ed nejflexibiln\u011bj\u0161\u00ed a n\u00e1bor do\u010dasn\u00fdch pracovn\u00edch sil neb\u00fdv\u00e1 levn\u00fd ani bezprobl\u00e9mov\u00fd, zvl\u00e1\u0161\u0165 b\u011bhem karant\u00e9nn\u00edch opat\u0159en\u00ed nebo kv\u016fli dodr\u017eov\u00e1n\u00ed soci\u00e1ln\u00edho odstupu.<\/p>\n\n\n<p>S nastupuj\u00edc\u00ed druhou vlnou pandemie je sv\u011bt d\u00e1l extr\u00e9mn\u011b nep\u0159edv\u00eddateln\u00fd. Organizace by se proto m\u011bly u\u017e te\u010f zam\u00fd\u0161let nad t\u00edm, jak svoje kl\u00ed\u010dov\u00e9 procesy zajist\u00ed tak, aby je bylo mo\u017en\u00e9 plynule a obvyklou rychlost\u00ed zvl\u00e1dnout i p\u0159i v\u00fdrazn\u00e9m n\u00e1r\u016fstu po\u017eadavk\u016f nebo p\u0159i absenci v\u011bt\u0161\u00edho mno\u017estv\u00ed pracovn\u00edk\u016f.<\/p>\n\n\n<p>Nam\u00edsto zdlouhav\u00e9ho n\u00e1boru, za\u0161kolov\u00e1n\u00ed a dal\u0161\u00edch souvisej\u00edc\u00edch z\u00e1le\u017eitost\u00ed m\u016f\u017ee b\u00fdt \u0159e\u0161en\u00edm <a href=\"https:\/\/www.soitron.cz\/reseni-a-sluzby\/rpa\/\">robotick\u00e1 procesn\u00ed automatizace<\/a>. Jde o vytvo\u0159en\u00ed a nasazen\u00ed softwarov\u00e9ho robota schopn\u00e9ho automatizovat jak\u00fdkoli proces, kter\u00fd se opakuje a funguje na z\u00e1klad\u011b ur\u010dit\u00fdch pravidel.<\/p>\n\n\n<h2 class=\"wp-block-heading\">P\u0159\u00edklad z praxe<\/h2>\n\n\n\n<p>Cestou softwarov\u00e9 automatizace se u\u017e b\u011bhem prvn\u00ed vlny pandemie vydala maloobchodn\u00ed s\u00ed\u0165 kamenn\u00fdch prodejen se spot\u0159ebn\u00edm zbo\u017e\u00edm. Kdy\u017e se na ja\u0159e \u017eivot p\u0159esunul do virtu\u00e1ln\u00edho prost\u0159ed\u00ed, firma zaznamenala prakticky ze dne na den a\u017e desetin\u00e1sobn\u00fd n\u00e1r\u016fst online po\u017eadavk\u016f. Najednou m\u011bla probl\u00e9m se zpracov\u00e1n\u00edm objedn\u00e1vek v kr\u00e1tk\u00fdch lh\u016ft\u00e1ch, kter\u00e9 jsou p\u0159i nakupov\u00e1n\u00ed p\u0159es internet pro spokojenost z\u00e1kazn\u00edk\u016f kl\u00ed\u010dov\u00e9.<\/p>\n\n\n<p>T\u00fdm Soitron RPA nejd\u0159\u00edv s\u00edti prodejen pomohl automatizovat jednodu\u0161\u0161\u00ed procesy jako zpracov\u00e1v\u00e1n\u00ed stornovan\u00fdch objedn\u00e1vek nebo vracen\u00ed plateb za storna objedn\u00e1vek, kter\u00e1 p\u0159ich\u00e1zela z r\u016fzn\u00fdch kan\u00e1l\u016f (chatbot, mailbot nebo automatick\u00fd hlasov\u00fd syst\u00e9m IVR).<\/p>\n\n\n<p>V tomto p\u0159\u00edpad\u011b robot po obdr\u017een\u00ed \u017e\u00e1dosti z\u00e1kazn\u00edka autonomn\u011b vstoup\u00ed do informa\u010dn\u00edho syst\u00e9mu, aby prov\u011b\u0159il pot\u0159ebn\u00e9 informace (nap\u0159\u00edklad jestli u\u017e bylo zbo\u017e\u00ed vyd\u00e1no, odesl\u00e1no kur\u00fdrem nebo na p\u0159evzet\u00ed do p\u0159epravy teprve \u010dek\u00e1). Pak vyhodnot\u00ed typ storna, zkontroluje, jestli prob\u011bhla platba a tak\u00e9 prov\u011b\u0159\u00ed p\u0159\u00edpadnou \u00fahradu stornovan\u00e9 objedn\u00e1vky d\u00e1rkov\u00fdm nebo slevov\u00fdm poukazem. Po vyhodnocen\u00ed v\u0161ech podm\u00ednek klientovi automaticky vr\u00e1t\u00ed platbu, informuje ho o zpracov\u00e1n\u00ed \u017e\u00e1dosti a podle pot\u0159eby po\u0161le na finan\u010dn\u00ed odd\u011blen\u00ed informace o pot\u0159eb\u011b vystavit z\u00e1kazn\u00edkovi nov\u00fd poukaz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Neomezen\u00e9 mo\u017enosti<\/h2>\n\n\n<p>Podobn\u011b se daj\u00ed automatizovat i jin\u00e9 procesy (nap\u0159\u00edklad evidence faktur, p\u0159\u00edprava r\u016fzn\u00fdch report\u016f na <a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/Use_Case_Finance_CZ.pdf\">finan\u010dn\u00edm odd\u011blen\u00ed<\/a> nebo <a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/Use_Case_HR_CZ.pdf\">screening \u017eivotopis\u016f<\/a> a vy\u0159izov\u00e1n\u00ed formalit, jako jsou p\u0159\u00edstupy p\u0159i n\u00e1stupu\/odchodu zam\u011bstnanc\u016f), kter\u00e9 by mohly v dob\u00e1ch dal\u0161\u00edch o\u010dek\u00e1van\u00fdch i neo\u010dek\u00e1van\u00fdch n\u00e1r\u016fst\u016f popt\u00e1vek zajistit \u00farove\u0148 slu\u017eeb, na jakou jsou z\u00e1kazn\u00edci zvykl\u00ed.<\/p>\n<p>D\u016fle\u017eit\u00e9 je, \u017ee procesn\u00ed automatizace prakticky nem\u00e1 objemov\u00e9 limity. Softwarov\u00fd robot se d\u00e1 p\u0159izp\u016fsobit jak\u00e9mukoli mno\u017estv\u00ed transakc\u00ed, aby za v\u0161ech okolnost\u00ed stihl v\u0161echno pot\u0159ebn\u00e9 ud\u011blat v\u010das.<\/p>\n<p>Zamyslete se nad t\u00edm, kter\u00e9 procesy jsou u v\u00e1s citliv\u00e9 na v\u00fdpadek person\u00e1lu nebo by mohly p\u0159i v\u00fdrazn\u00e9m n\u00e1r\u016fstu objedn\u00e1vek, \u017e\u00e1dost\u00ed a jak\u00fdchkoli jin\u00fdch po\u017eadavk\u016f ze strany z\u00e1kazn\u00edk\u016f ohrozit kontinuitu provozu. Vedle samotn\u00e9ho zaveden\u00ed robotick\u00e9 automatizace firemn\u00edch proces\u016f v\u00e1m<a href=\"https:\/\/www.soitron.cz\/reseni-a-sluzby\/rpa\/#kontakt\"> t\u00fdm Soitronu<\/a> pom\u016f\u017ee tak\u00e9 analyzovat, pro kter\u00e9 z nich je RPA nejvhodn\u011bj\u0161\u00ed.<\/p>","protected":false},"excerpt":{"rendered":"<p>Kdy\u017e si v b\u0159eznu pandemie koronaviru vynutila lockdowny, zav\u00edr\u00e1n\u00ed hranic a omezen\u00ed pohybu a cestov\u00e1n\u00ed, \u010delila spousta firem i \u00fa\u0159ad\u016f v\u00fdkyv\u016fm, jak\u00e9 do t\u00e9 doby neza\u017eily. Sez\u00f3nnost je pro \u0159adu organizac\u00ed ka\u017edoro\u010dn\u00ed realitou, ale m\u00e1lokdo byl p\u0159ipraven\u00fd na to, co se v n\u011bkter\u00fdch odv\u011btv\u00edch d\u011blo v prvn\u00ed polovin\u011b roku. T\u0159eba na leteck\u00e9 spole\u010dnosti a hotely [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":37305,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[144],"tags":[311],"news_categories":[380],"class_list":["post-37635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clanky-cs","tag-rpa-cs","news_categories-robotizace"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>P\u0159ipravte se na v\u0161echny vlny z\u00e1kaznick\u00fdch po\u017eadavk\u016f<\/title>\n<meta name=\"description\" content=\"Sez\u00f3nnost je pro \u0159adu organizac\u00ed ka\u017edoro\u010dn\u00ed realitou, ale m\u00e1lokdo byl p\u0159ipraven\u00fd na to, co se d\u011blo v prvn\u00ed polovin\u011b roku.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"P\u0159ipravte se na v\u0161echny vlny z\u00e1kaznick\u00fdch po\u017eadavk\u016f\" \/>\n<meta property=\"og:description\" content=\"Sez\u00f3nnost je pro \u0159adu organizac\u00ed ka\u017edoro\u010dn\u00ed realitou, ale m\u00e1lokdo byl p\u0159ipraven\u00fd na to, co se d\u011blo v prvn\u00ed polovin\u011b roku.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/new.soitron.com\/cs\/pripravte-se-na-vsechny-vlny-zakaznickych-pozadavku-jednou-provzdy\/\" \/>\n<meta property=\"og:site_name\" content=\"Soitron\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-29T13:14:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-13T13:33:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2020\/10\/iStock-656238112-2167x1384-2167x1384.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2167\" \/>\n\t<meta property=\"og:image:height\" content=\"1384\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ivana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ivana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"P\u0159ipravte se na v\u0161echny vlny z\u00e1kaznick\u00fdch po\u017eadavk\u016f","description":"Sez\u00f3nnost je pro \u0159adu organizac\u00ed ka\u017edoro\u010dn\u00ed realitou, ale m\u00e1lokdo byl p\u0159ipraven\u00fd na to, co se d\u011blo v prvn\u00ed polovin\u011b roku.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"cs_CZ","og_type":"article","og_title":"P\u0159ipravte se na v\u0161echny vlny z\u00e1kaznick\u00fdch po\u017eadavk\u016f","og_description":"Sez\u00f3nnost je pro \u0159adu organizac\u00ed ka\u017edoro\u010dn\u00ed realitou, ale m\u00e1lokdo byl p\u0159ipraven\u00fd na to, co se d\u011blo v prvn\u00ed polovin\u011b roku.","og_url":"https:\/\/new.soitron.com\/cs\/pripravte-se-na-vsechny-vlny-zakaznickych-pozadavku-jednou-provzdy\/","og_site_name":"Soitron","article_published_time":"2020-10-29T13:14:20+00:00","article_modified_time":"2023-11-13T13:33:55+00:00","og_image":[{"width":2167,"height":1384,"url":"https:\/\/new.soitron.com\/wp-content\/uploads\/2020\/10\/iStock-656238112-2167x1384-2167x1384.jpg","type":"image\/jpeg"}],"author":"Ivana","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ivana","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/new.soitron.com\/cs\/pripravte-se-na-vsechny-vlny-zakaznickych-pozadavku-jednou-provzdy\/#article","isPartOf":{"@id":"https:\/\/new.soitron.com\/cs\/pripravte-se-na-vsechny-vlny-zakaznickych-pozadavku-jednou-provzdy\/"},"author":{"name":"Ivana","@id":"https:\/\/new.soitron.com\/#\/schema\/person\/9ba5d5a3ceaa639bf17b3c9785cd042f"},"headline":"P\u0159ipravte se na v\u0161echny vlny z\u00e1kaznick\u00fdch po\u017eadavk\u016f. 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