{"id":29948,"date":"2020-02-19T10:40:29","date_gmt":"2020-02-19T09:40:29","guid":{"rendered":"https:\/\/www.soitron.com\/?p=29948"},"modified":"2020-02-19T10:51:23","modified_gmt":"2020-02-19T09:51:23","slug":"nemate-cas-na-kreativni-napady-vyuzijte-sluzeb-virtualniho-robota","status":"publish","type":"post","link":"https:\/\/new.soitron.com\/cs\/nemate-cas-na-kreativni-napady-vyuzijte-sluzeb-virtualniho-robota\/","title":{"rendered":"Nem\u00e1te \u010das na kreativn\u00ed n\u00e1pady? Vyu\u017eijte slu\u017eeb virtu\u00e1ln\u00edho robota"},"content":{"rendered":"\n
\"Viktoria<\/figure>
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\n\nVIKT\u00d3RIA LUK\u00c1\u010cOV\u00c1 BRACJUNOV\u00c1\n\n<\/p>\n<\/div><\/div>\n\n\n\n

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Automatizace a robotizace firemn\u00edch proces\u016f je dnes ji\u017e nezbytnost, kter\u00e1 uvol\u0148uje ruce zam\u011bstnanc\u016fm s velk\u00fdm mno\u017estv\u00edm administrativn\u00ed pr\u00e1ce. \u201eRutinn\u00ed \u010dinnost je hlavn\u00edm zabij\u00e1kem kreativity,\u201c vysv\u011btluje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1, mana\u017eerka v\u00fdvoje business produkt\u016f a nov\u00fdch technologi\u00ed ve spole\u010dnosti SOITRON, a je p\u0159esv\u011bd\u010den\u00e1, \u017ee je to pr\u00e1v\u011b robot, kter\u00fd d\u011bl\u00e1 \u010dlov\u011bka m\u00e9n\u011b robotem.<\/a><\/em><\/p>\n\n\n\n

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Spole\u010dnost Soitron je technologickou firmou, kter\u00e1 se v po\u010d\u00e1tc\u00edch profilovala jako tzv. syst\u00e9mov\u00fd integr\u00e1tor. Jak\u00e9 jsou va\u0161e kompetence dnes?<\/strong><\/p>\n\n\n\n

T\u00e9m\u011b\u0159 p\u0159ed t\u0159iceti lety na\u0161e spole\u010dnost za\u010dala na trhu p\u016fsobit v roli IT integr\u00e1tora<\/a> se zam\u011b\u0159en\u00edm na dod\u00e1vky infrastruktury, softwaru a s\u00ed\u0165ov\u00fdch \u0159e\u0161en\u00ed. Postupem \u010dasu jsme se ale zam\u011b\u0159ovali i na jin\u00e9 technologie. V sou\u010dasnosti se soust\u0159e\u010fujeme na oblasti kontaktn\u00edch center,<\/a> poskytujeme profesion\u00e1ln\u00ed poradensk\u00e9 slu\u017eby v r\u00e1mci IT nebo realizujeme projekty postaven\u00e9 na technologi\u00edch internetu v\u011bc\u00ed. <\/a>Nab\u00edz\u00edme tak\u00e9 slu\u017eby v oblasti digitalizace, automatizujeme a robotizujeme<\/a> podnikov\u00e9 procesy. Vyv\u00edj\u00edme vlastn\u00ed \u0159e\u0161en\u00ed pro automatizaci komunika\u010dn\u00edch n\u00e1stroj\u016f (chatboty, mailboty). Mimoto m\u00e1me siln\u00e9 kompetence v oblasti bezpe\u010dnostn\u00edch \u0159e\u0161en\u00ed,<\/a> disponujeme vlastn\u00edm monitorovac\u00edm st\u0159ediskem kyberbezpe\u010dnosti, tzv. Void SOC (security operations center)<\/a>. <\/p>\n\n\n\n

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Vedete\ndivizi robotick\u00e9 procesn\u00ed automatizace. Co v\u0161echno pod v\u00e1s spad\u00e1, \u010d\u00edm se\nzab\u00fdv\u00e1te?<\/strong><\/p>\n\n\n\n

V r\u00e1mci odd\u011blen\u00ed \u0159e\u0161\u00edme p\u0159edev\u0161\u00edm ji\u017e zm\u00edn\u011bnou digitalizaci firemn\u00edch proces\u016f<\/a>. Projekty realizujeme v n\u011bkolika postupn\u00fdch kroc\u00edch. V p\u0159\u00edpravn\u00e9 f\u00e1zi se zab\u00fdv\u00e1me transformac\u00ed dat. V\u0161e, co m\u00e1 klient v p\u00edsemn\u00e9 nebo nestrukturovan\u00e9 form\u011b \u2013 voln\u00fd psan\u00fd text je pot\u0159eba p\u0159ev\u00e9st do digit\u00e1ln\u00ed formy nebo struktury tak, aby softwarov\u00fd robot v\u011bd\u011bl, jak s nimi pracovat. V r\u00e1mci automatizace proces\u016f pak nasazujeme n\u00e1mi vytvo\u0159en\u00e9 n\u00e1stroje, nap\u0159. virtu\u00e1ln\u00ed roboty, kte\u0159\u00ed v kooperaci se zam\u011bstnanci zefektiv\u0148uj\u00ed fungov\u00e1n\u00ed  spole\u010dnosti. D\u00e1le um\u00edme klientovi pomoci s transformac\u00ed jeho byznysu, s hled\u00e1n\u00edm nov\u00fdch zdroj\u016f p\u0159\u00edjm\u016f v r\u00e1mci jeho standardn\u00ed \u010dinnosti, ale i mimo n\u011bj.<\/p>\n\n\n\n

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Co\nv\u0161echno zmi\u0148ovan\u00fd virtu\u00e1ln\u00ed robot dovede? Jak se d\u00e1 tedy vyu\u017e\u00edt?<\/strong><\/p>\n\n\n

Vyv\u00edj\u00edme r\u016fzn\u00e9 typy virtu\u00e1ln\u00edch robot\u016f. Velk\u00e9 zku\u0161enosti m\u00e1me nap\u0159\u00edklad s jejich nasazov\u00e1n\u00edm v HR odd\u011blen\u00edch. V tomto p\u0159\u00edpad\u011b jde o \u201evirtu\u00e1ln\u00edho\u201c administrativn\u00edho pracovn\u00edka, kter\u00fd prov\u00e1d\u00ed \u00fakony spojen\u00e9 s n\u00e1stupem, odchodem nebo se zm\u011bnou pozice zam\u011bstnance. Jednoho takov\u00e9ho robota vyu\u017e\u00edv\u00e1me i u n\u00e1s ve firm\u011b, zabezpe\u010duje onboarding procesy <\/a>p\u0159i p\u0159\u00edjmu nov\u00fdch zam\u011bstnanc\u016f. Zaji\u0161\u0165uje v\u0161echny kroky, kter\u00e9 s t\u00edmto souvis\u00ed \u2013 \"\"<\/a>vytv\u00e1\u0159\u00ed e\u2011mailov\u00e9 \u00fa\u010dty, p\u0159\u00edstupy do syst\u00e9mu, z\u00e1rove\u0148 synchronizuje v\u0161echny datab\u00e1ze. Je dokonce schopn\u00fd podle pozice vytvo\u0159it p\u0159\u00edstupy do aplikac\u00ed, kter\u00e9 bude nov\u00fd zam\u011bstnanec pot\u0159ebovat. Do budoucna pl\u00e1nujeme roz\u0161\u00ed\u0159it funkce tohoto robota o  automatick\u00e9 generov\u00e1n\u00ed smluv, objedn\u00e1n\u00ed pot\u0159ebn\u00e9ho hardwaru nebo zaji\u0161t\u011bn\u00ed p\u0159\u00edstup\u016f. V r\u00e1mci on\u2011boardingov\u00fdch aktivit pak bude schopen aktivn\u011b komunikovat s nov\u011b p\u0159ijat\u00fdmi zam\u011bstnanci, generovat p\u0159\u00edslu\u0161n\u00e1 \u0161kolen\u00ed apod.<\/p>\n\n\n

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Co na nasazen\u00ed robot\u016f klienti oce\u0148uj\u00ed? Jak\u00e9 to pro n\u011b m\u00e1 p\u0159\u00ednosy?<\/strong><\/p>\n

Nasazen\u00ed robota zajist\u00ed sn\u00ed\u017een\u00ed administrativn\u00ed z\u00e1t\u011b\u017ee. Budeme\u2011li se dr\u017eet p\u0159\u00edkladu z person\u00e1ln\u00edho \u00faseku, tak nov\u00fd zam\u011bstnanec u n\u00e1s d\u0159\u00edve musel proj\u00edt n\u011bkolika odd\u011blen\u00edmi \u2013 HR , help desk, IT atd. S vyu\u017eit\u00edm robota se n\u00e1m poda\u0159ilo zredukovat \u010das onboarding procesu p\u0159ibli\u017en\u011b z p\u016fl hodiny na dvan\u00e1ct sekund. St\u00e1valo se n\u00e1m tak\u00e9, \u017ee kdy\u017e nastoupil nov\u00fd zam\u011bstnanec, nem\u011bl hned k dispozici po\u010d\u00edta\u010d, e\u2011mailovou adresu atd., tak\u017ee ztratil prakticky n\u011bjak\u00fdch 3\u20135 dn\u00ed, ne\u017e se zapojil do sv\u00e9 \u010dinnosti. Dos\u00e1hli jsme tedy zv\u00fd\u0161en\u00ed efektivity a produktivity, nov\u00fd zam\u011bstnanec m\u00e1 v\u0161e pot\u0159ebn\u00e9 hned prvn\u00ed den k dispozici. Dal\u0161\u00ed z p\u0159\u00ednos\u016f spo\u010d\u00edv\u00e1 v tom, \u017ee prost\u0159ednictv\u00edm robotizace jsme v podstat\u011b zabezpe\u010dili, \u017ee \u017e\u00e1dn\u00e1 data neodch\u00e1zej\u00ed ze syst\u00e9mu ven ze spole\u010dnosti. A p\u0159esn\u011b v\u00edme, kde se kter\u00e9 person\u00e1ln\u00ed \u00fadaje nach\u00e1z\u00ed. Co\u017e je v\u00fdhodn\u00e9 ve chv\u00edli, kdy zam\u011bstnanec po\u017e\u00e1d\u00e1 o jejich vymaz\u00e1n\u00ed. Robot tak pom\u00e1h\u00e1 tak\u00e9 s dodr\u017een\u00edm podm\u00ednek GDPR.<\/p>\n\n\n

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Pro\njak\u00e9 dal\u0161\u00ed oblasti roboty vyv\u00edj\u00edte? <\/strong><\/p>\n\n\n\n

Na\u0161i roboti jsou v\u011bt\u0161inou vyu\u017e\u00edv\u00e1ni v odd\u011blen\u00edch s vysok\u00fdm v\u00fdskytem manu\u00e1ln\u00ed pr\u00e1ce jako ji\u017e ve   zm\u00edn\u011bn\u00e9m HR , ale tak\u00e9 pro IT odd\u011blen\u00ed <\/a>nebo finance apod. D\u00e1le pro r\u016fzn\u00e1 back\u2011office odd\u011blen\u00ed, a\u0165 u\u017e je to v oblasti maloobchodu \u010di distribuce. Pak jsou to tak\u00e9 banky, kde je rovn\u011b\u017e vysok\u00fd pod\u00edl manu\u00e1ln\u00ed pr\u00e1ce. Na\u0161e roboty ale najdete i v kontaktn\u00edch centrech, front\u2011office odd\u011blen\u00edch, kde robotizaci spojujeme je\u0161t\u011b s um\u011blou inteligenc\u00ed. Prost\u0159ednictv\u00edm chatbot\u016f, mailbot\u016f a r\u016fzn\u00fdch OCR (optical character recognition) machinelearningov\u00fdch \u0159e\u0161en\u00ed tak je\u0161t\u011b roz\u0161i\u0159ujeme jejich schopnosti. Um\u00edme automatizovat tak\u00e9 \u010d\u00e1st komunikace, kter\u00e1 m\u00ed\u0159\u00ed sm\u011brem ke klient\u016fm. <\/p>\n\n\n\n

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\"\"<\/figure>
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Virtu\u00e1ln\u00ed roboti v\u011bt\u0161inou pom\u00e1haj\u00ed
v odd\u011blen\u00edch
s vysok\u00fdm pod\u00edlem
manu\u00e1ln\u00ed pr\u00e1ce.<\/p><\/blockquote>\n<\/div><\/div>\n\n\n\n

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Jak\u00e9\ndal\u0161\u00ed trendy se ve va\u0161em oboru, oblasti robotizace a automatizace, objevuj\u00ed?<\/strong><\/p>\n\n\n\n

V oblasti robotizace a automatizace jsme se\nposunuli d\u00e1l v tom, \u017ee krom\u011b klasick\u00e9 robotizace aplikujeme prvky machine\nlearnig a machine intelligence. Nejv\u00edce se n\u00e1m ale poda\u0159ilo roz\u0161\u00ed\u0159it slu\u017eby v\noblasti  automatizace. Poskytujeme nap\u0159\u00edklad\nslu\u017eby typu PaaS (process as a servise), co\u017e je novinka, kterou ji\u017e vyu\u017e\u00edv\u00e1 n\u011bkolik\nna\u0161ich z\u00e1kazn\u00edk\u016f z \u0159ad st\u0159edn\u00edch a\u017e men\u0161\u00edch spole\u010dnost\u00ed. Z\u00e1kazn\u00edk si u n\u00e1s na\nz\u00e1klad\u011b anal\u00fdzy objedn\u00e1 pouze proces, jej\u017e m\u00e1 v \u00famyslu automatizovat. Nemus\u00ed se\nstarat o infrastrukturu, ta je u n\u00e1s, tak\u017ee s n\u00ed nem\u00e1 klient \u017e\u00e1dn\u00e9 starosti. Robot\nvykon\u00e1 cel\u00fd proces a v\u0161echna data z\u016fst\u00e1vaj\u00ed u z\u00e1kazn\u00edka. V podstat\u011b jde o formu\nvirtu\u00e1ln\u00edho outsourcingu. <\/p>\n\n\n\n

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V\n\u010dem je to pro klienta jednodu\u0161\u0161\u00ed? \u017de se nemus\u00ed starat o samotn\u00e9 ovl\u00e1d\u00e1n\u00ed syst\u00e9mu?<\/strong><\/p>\n\n\n\n

Jednodu\u0161\u0161\u00ed je to v tom, \u017ee v podstat\u011b nem\u00e1 \u017e\u00e1dn\u00e9 infrastrukturn\u00ed n\u00e1klady. D\u00e1le m\u00e1 klient v\u017edy zabezpe\u010denou kapacitu. \u010casto se st\u00e1valo, \u017ee objem transakce v r\u00e1mci sezonnosti velmi kol\u00eds\u00e1. Star\u00e1me se tak\u00e9 o bezpe\u010dnost, zabezpe\u010dujeme automonitoring a autorecovering. V r\u00e1mci t\u011bchto slu\u017eeb klientovi nab\u00edz\u00edme mechanismy, kter\u00e9 s pomoc\u00ed robota um\u00ed automaticky detekovat probl\u00e9my. Robot dok\u00e1\u017ee odhalit chybu (t\u0159eba n\u011bkde sch\u00e1z\u00ed data) a pot\u00e9 za\u0161le ur\u010den\u00e9mu \u010dlov\u011bku report k \u0159e\u0161en\u00ed. Jde o proaktivn\u00ed monitoring, podporu. <\/p>\n\n\n\n

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Kdy\u017e\nse pod\u00edv\u00e1me je\u0161t\u011b v\u00edce do budoucnosti robotiky, kam se m\u016f\u017ee v t\u00e9to oblasti\nSoitron posunout? Jak\u00e9 jsou va\u0161e dlouhodob\u011bj\u0161\u00ed c\u00edle?<\/strong><\/p>\n\n\n\n

Oblast automatizace a robotizace se velmi rychle\nvyv\u00edj\u00ed a napojuje se na ni \u0159ada dal\u0161\u00edch kognitivn\u00edch slu\u017eeb. V sou\u010dasnosti u\u017e\njsou tyto slu\u017eby vyu\u017e\u00edv\u00e1ny nap\u0159\u00edklad v poji\u0161\u0165ovnictv\u00ed. Jsou schopn\u00e9 detekovat\nvzniklou \u0161kodu z obr\u00e1zku, nap\u0159\u00edklad na aut\u011b. U\u017e se b\u011b\u017en\u011b nasazuj\u00ed v praxi.\nT\u011bchto modul\u016f se vyu\u017e\u00edv\u00e1 tak\u00e9 pro detekci v\u011bc\u00ed, pro identifikaci kvality a\n\u010derstvosti potravin podle obr\u00e1zk\u016f nebo z\u00e1znam\u016f z kamer. Rovn\u011b\u017e tyto technologie\nu\u017e se v sou\u010dasnosti zav\u00e1d\u00ed. Na\u0161\u00ed viz\u00ed tedy je roz\u0161i\u0159ovat technologie o\nkognitivn\u00ed  funkce a AI moduly pro r\u016fzn\u00e9 typy\nidentifikace chybovosti, \u0161kodlivosti, ale nap\u0159\u00edklad i mimiky \u010dlov\u011bka. Dal\u0161\u00ed\noblast\u00ed v\u00fdvoje v robotizaci je roz\u0161i\u0159ov\u00e1n\u00ed o technologii machine intelligence, samou\u010den\u00ed\nrobota, kdy si on s\u00e1m na z\u00e1klad\u011b opakuj\u00edc\u00edch \u010dinnost\u00ed bude um\u011bt detekovat, co\nje t\u0159eba, a bude um\u011bt podle toho korigovat sv\u016fj postup. To je ale je\u0161t\u011b tak trochu\nhudba budoucnosti, i kdy\u017e se t\u00edm firmy u\u017e zab\u00fdvaj\u00ed.<\/p>\n\n\n

\"\"<\/a><\/p>\n

\"\"
Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1<\/strong><\/p>\n

Business & New Technologies Products Development Manager
viktoria.bracjunova@soitron.com<\/u><\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"

VIKT\u00d3RIA LUK\u00c1\u010cOV\u00c1 BRACJUNOV\u00c1 Automatizace a robotizace firemn\u00edch proces\u016f je dnes ji\u017e nezbytnost, kter\u00e1 uvol\u0148uje ruce zam\u011bstnanc\u016fm s velk\u00fdm mno\u017estv\u00edm administrativn\u00ed pr\u00e1ce. \u201eRutinn\u00ed \u010dinnost je hlavn\u00edm zabij\u00e1kem kreativity,\u201c vysv\u011btluje Vikt\u00f3ria Luk\u00e1\u010dov\u00e1 Bracjunov\u00e1, mana\u017eerka v\u00fdvoje business produkt\u016f a nov\u00fdch technologi\u00ed ve spole\u010dnosti SOITRON, a je p\u0159esv\u011bd\u010den\u00e1, \u017ee je to pr\u00e1v\u011b robot, kter\u00fd d\u011bl\u00e1 \u010dlov\u011bka m\u00e9n\u011b robotem. Spole\u010dnost […]<\/p>\n","protected":false},"author":34,"featured_media":29985,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[144],"tags":[],"news_categories":[],"class_list":["post-29948","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clanky-cs"],"acf":[],"yoast_head":"\nNem\u00e1te \u010das na kreativn\u00ed n\u00e1pady? Vyu\u017eijte slu\u017eeb virtu\u00e1ln\u00edho robota - Soitron<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nem\u00e1te \u010das na kreativn\u00ed n\u00e1pady? 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