{"id":40125,"date":"2021-04-06T11:53:45","date_gmt":"2021-04-06T10:53:45","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=40125"},"modified":"2023-01-25T15:12:24","modified_gmt":"2023-01-25T14:12:24","slug":"live-chat-unblu-v-reiffeisenbank","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/cs\/pripadove-studie\/live-chat-unblu-v-reiffeisenbank\/","title":{"rendered":"Live Chat Unblu v Raiffeisenbank"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2021\/04\/raifka-Shutterstock-1180x614.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">NOV\u00dd KOMUNIKA\u010cN\u00cd KAN\u00c1L V RAIFFEISENBANK<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#d158a0\">\n                                    Mnohokr\u00e1te po sob\u011b ocen\u011bn\u00e1 banka roku Raiffeisenbank st\u00e1le zkvalit\u0148uje sv\u00e9 produkty a slu\u017eby, proto ve sv\u00e9m kontaktn\u00edm centru spustila n\u00e1mi nasazen\u00fd Live Chat, kter\u00fd dnes nahrazuje v\u011bt\u0161inu e-mailov\u00e9 komunikace. Oper\u00e1tor vy\u0159izuje po\u017eadavky klient\u016f v re\u00e1ln\u00e9m \u010dase a z\u00e1rove\u0148 dok\u00e1\u017ee bezpe\u010dn\u011b sd\u00edlet obsah na sv\u00e9 obrazovce.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 06.04.2021                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eadavky<\/h2>\n<ul>\n<li>Nov\u00fd komunika\u010dn\u00ed kan\u00e1l chatu z webu a mobiln\u00edch aplikac\u00ed p\u0159i dodr\u017een\u00ed p\u0159\u00edsn\u00fdch bankovn\u00edch bezpe\u010dnostn\u00edch standard\u016f.<\/li>\n<li>Zaji\u0161t\u011bn\u00ed pomoci klient\u016fm kdykoli pot\u0159ebuj\u00ed.<\/li>\n<li>Integrace do po\u017eadovan\u00fdch syst\u00e9m\u016f.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>\u0158e\u0161en\u00ed<\/h2>\n<ul>\n<li>Live Chat Unblu je nyn\u00ed k dispozici z\u00e1kazn\u00edk\u016fm na webov\u00fdch str\u00e1nk\u00e1ch, stejn\u011b jako v mobiln\u00edch bankovn\u00edch aplikac\u00edch Raiffeisenbank.<\/li>\n<li>Sou\u010d\u00e1st\u00ed \u0159e\u0161en\u00ed Live Chat Unblu je nejenom chat, ale tak\u00e9 collaborative browsing \u2013 bezpe\u010dn\u00e9 sd\u00edlen\u00ed obsahu mezi klientem a oper\u00e1torem v re\u00e1ln\u00e9m \u010dase.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledky a p\u0159\u00ednosy<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-82\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Zabezpe\u010duje holistick\u00fd pohled na p\u0159\u00edchoz\u00ed po\u017eadavky klient\u016f.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-10\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Rychl\u00e9 poskytnut\u00ed rady v okam\u017eiku, kdy z\u00e1kazn\u00edci pot\u0159ebuj\u00ed pomoc.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-21\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Nahrazuje v\u011bt\u0161inu komunikace prost\u0159ednictv\u00edm e-mailu.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-126\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Nov\u00fd komunika\u010dn\u00ed kan\u00e1l preferovan\u00fd klienty.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space]<div class=\"testemonial-soitron\"><\/div>[vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":40137,"template":"","case-category":[161],"case-category-solutions":[602],"class_list":["post-40125","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvi-a-pojistovnictvi","case-category-solutions-komunikacni-reseni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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