{"id":23231,"date":"2020-05-21T15:20:14","date_gmt":"2020-05-21T14:20:14","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=23231"},"modified":"2023-05-05T14:18:56","modified_gmt":"2023-05-05T13:18:56","slug":"sazkabot-od-soitronu-zvladne-vyridit-petinu-prichozich-chatu-sazky","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/cs\/pripadove-studie\/sazkabot-od-soitronu-zvladne-vyridit-petinu-prichozich-chatu-sazky\/","title":{"rendered":"Sazkabot od soitronu zvl\u00e1dne vy\u0159\u00eddit p\u011btinu p\u0159\u00edchoz\u00edch chat\u016f Sazky"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2019\/02\/iStock-962160688.png\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#000000\">SAZKABOT OD SOITRONU ZVL\u00c1DNE VY\u0158\u00cdDIT P\u011aTINU P\u0158\u00cdCHOZ\u00cdCH CHAT\u016e SAZKY<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#84bf43\">\n                                    Na kontaktn\u00ed centrum \u010desk\u00e9 loterijn\u00ed spole\u010dnosti Sazka\u00a0se denn\u011b obr\u00e1t\u00ed asi 700 st\u00e1vaj\u00edc\u00edch i potenci\u00e1ln\u00edch z\u00e1kazn\u00edk\u016f.\u00a0Velk\u00e1 \u010d\u00e1st z nich p\u0159itom klade relativn\u011b jednoduch\u00e9\u00a0ot\u00e1zky. Ptaj\u00ed se t\u0159eba na registraci, na aktu\u00e1ln\u011b prob\u00edhaj\u00edc\u00ed\u00a0akce nebo na produkty a slu\u017eby.\u00a0P\u0159i zav\u00e1d\u011bn\u00ed nov\u00e9ho kontaktn\u00edho centra Sazky spole\u010dnost\u00ed\u00a0Soitron se proto objevil i n\u00e1vrh na nasazen\u00ed chatbota, kter\u00fd\u00a0by dok\u00e1zal automaticky a nez\u00e1visle vy\u0159izovat po\u017eadavky\u00a0alespo\u0148 \u010d\u00e1sti n\u00e1v\u0161t\u011bvn\u00edk\u016f webu.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 21.05.2020                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eadavky<\/h2>\n<ul>\n<li>Zbavit pracovn\u00edky kontaktn\u00edho\u00a0centra z\u00e1t\u011b\u017ee spojen\u00e9 s vy\u0159izov\u00e1n\u00edm\u00a0jednoduch\u00fdch a \u010dasto se opakuj\u00edc\u00edch ot\u00e1zek.<\/li>\n<li>Zefektivnit \u010dinnost kontaktn\u00edho centra\u00a0a uvolnit kapacity pot\u0159ebn\u00e9 k vy\u0159izov\u00e1n\u00ed\u00a0slo\u017eit\u011bj\u0161\u00edch probl\u00e9m\u016f z\u00e1kazn\u00edk\u016f.<\/li>\n<li>Zintenzivnit proaktivn\u00ed komunikaci\u00a0loterijn\u00ed spole\u010dnosti.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>\u0158e\u0161en\u00ed<\/h2>\n<ul>\n<li>Anal\u00fdza historick\u00e9 komunikace Sazky\u00a0a extrakce nosn\u00fdch t\u00e9mat.<\/li>\n<li>N\u00e1vrh logiky, na jej\u00edm\u017e z\u00e1klad\u011b m\u00e1 chatbot\u00a0reagovat a komunikovat.<\/li>\n<li>Implementace \u0159e\u0161en\u00ed SOITRON*bot\u00a0ur\u010den\u00e9ho k zautomatizov\u00e1n\u00ed komunikace.<\/li>\n<li>Integrace do kontaktn\u00edho centra Avaya\u00a0se s\u00e9mantick\u00fdm softwarem PoolParty.<\/li>\n<li>Technick\u00e1 podpora, konzultace a \u0161kolen\u00ed,\u00a0kter\u00e1 spole\u010dnosti Sazka umo\u017e\u0148uj\u00ed, aby\u00a0samostatn\u011b vytv\u00e1\u0159ela nov\u00e9 konverza\u010dn\u00ed\u00a0sc\u00e9n\u00e1\u0159e a roz\u0161i\u0159ovala schopnosti chatbota.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledky<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-5\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Automatizovan\u00e9 vy\u0159izov\u00e1n\u00ed jednoduch\u00fdch a \u010dasto se opakuj\u00edc\u00edch ot\u00e1zek prost\u0159ednictv\u00edm kl\u00ed\u010dov\u00e9ho a rozv\u00edjej\u00edc\u00edho se komunika\u010dn\u00edho kan\u00e1lu, kter\u00fdm je chat na str\u00e1nce spole\u010dnosti Sazka.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-66\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Mo\u017enost roz\u0161\u00ed\u0159it \u0159e\u0161en\u00ed SOITRON*bot i na e-mailovou komunikaci, webov\u00e9 formul\u00e1\u0159e nebo online prost\u0159ed\u00ed a soci\u00e1ln\u00ed s\u00edt\u011b.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-63\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Efektivn\u011bj\u0161\u00ed vyu\u017eit\u00ed person\u00e1ln\u00edch kapacit v\u010detn\u011b rozvoje obchodn\u00edch online aktivit, do kter\u00fdch Sazka dok\u00e1\u017ee bota do zna\u010dn\u00e9 m\u00edry zapojit.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #84bf43\">\n                            <i style=\"color:#84bf43\" class=\"icomoon-68\"><\/i>\n                            <i style=\"color:#84bf43\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">N\u00e1vratnost investice do jednoho roku.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space]<div class=\"testemonial-soitron\"><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]        <div class=\"case-read-more\">\n            <a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/sazkabot_CZ.pdf\" target=\"_blank\">\n                \u010c\u00edst v\u00edce            <\/a>\n        <\/div>\n        [\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":23190,"template":"","case-category":[162],"case-category-solutions":[599],"class_list":["post-23231","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-jine","case-category-solutions-automatizace"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sazkabot zvl\u00e1dne vy\u0159\u00eddit p\u011btinu p\u0159\u00edchoz\u00edch chat\u016f Sazky | Soitron<\/title>\n<meta name=\"description\" content=\"Kdy\u017e jsme zav\u00e1d\u011bli v Sazce nov\u00e9 kontaktn\u00ed centrum, objevil se tak\u00e9 n\u00e1vrh na zaveden\u00ed chatbota, kter\u00fd by um\u011bl vy\u0159izovat po\u017eadavky.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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