{"id":15193,"date":"2015-02-23T13:48:57","date_gmt":"2015-02-23T12:48:57","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=15193"},"modified":"2023-02-17T16:59:17","modified_gmt":"2023-02-17T15:59:17","slug":"tatra-banka-ma-v-kontaktnim-centru-v-kazde-casti-dne-optimalni-pocet-operatoru","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/cs\/pripadove-studie\/tatra-banka-ma-v-kontaktnim-centru-v-kazde-casti-dne-optimalni-pocet-operatoru\/","title":{"rendered":"Tatra banka m\u00e1 v kontaktn\u00edm centru v ka\u017ed\u00e9 \u010d\u00e1sti dne optim\u00e1ln\u00ed po\u010det oper\u00e1tor\u016f."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/header-case-studies-1900x414.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">Tatra banka m\u00e1 v kontaktn\u00edm centru v ka\u017ed\u00e9 \u010d\u00e1sti dne optim\u00e1ln\u00ed po\u010det oper\u00e1tor\u016f<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#d158a0\">\n                                    Komplikovan\u00e9 pl\u00e1nov\u00e1n\u00ed sm\u011bn, pot\u00ed\u017ee se zaji\u0161t\u011bn\u00edm dostate\u010dn\u00e9ho po\u010dtu lid\u00ed pro ka\u017edou \u010d\u00e1st dne, \u010di garance dlouhodob\u00e9 kvality kontaktn\u00edho centra Tatra banky DIALOG Live. To v\u0161e byly probl\u00e9my, kter\u00e9 vy\u0159e\u0161ila Soitron implementace softwarov\u00e9ho syst\u00e9mu Verint\u00ae Workforce Management \u2122 od Verint Systems v Tatra bance.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 23.02.2015                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>PO\u017dADAVKY KLIENTA<\/h2>\n<ul>\n<li>Automatizovat a zjednodu\u0161it pl\u00e1nov\u00e1n\u00ed sm\u011bn oper\u00e1tor\u016f kontaktn\u00edho centra DIALOG Live<\/li>\n<li>Zajistit pro kontaktn\u00ed centrum optim\u00e1ln\u00ed lidsk\u00e9 zdroje pro ka\u017edou \u010d\u00e1st dne a t\u00edm zlep\u0161it celkovou efektivitu n\u00e1klad\u016f<\/li>\n<li>Zajistit dlouhodobou kvalitu z\u00e1kaznick\u00fdch slu\u017eeb poskytovan\u00fdch p\u0159es kontaktn\u00ed centrum<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>NA\u0160E \u0158E\u0160EN\u00cd<\/h2>\n<ul>\n<li>Nasazen\u00ed softwarov\u00e9ho syst\u00e9mu <strong>Verint\u00ae Workforce Management<\/strong> \u2122 od Verint Systems, kter\u00fd je partnerem spole\u010dnosti Soitron<\/li>\n<li><strong>Propojen\u00ed se syst\u00e9mem kontaktn\u00edho centra<\/strong>, odkud software z\u00edsk\u00e1v\u00e1 \u00fadaje o telefon\u00e1tech, emailech a chatech<\/li>\n<li>N\u011bkolikam\u011bs\u00ed\u010dn\u00ed<strong> se\u0159izov\u00e1n\u00ed, testov\u00e1n\u00ed a dola\u010fov\u00e1n\u00ed technick\u00fdch a funk\u010dn\u00edch nastaven\u00ed<\/strong> dle specifick\u00fdch po\u017eadavk\u016f Tatra banky<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledek<\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-1\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">P\u0159esn\u011bj\u0161\u00ed rozlo\u017een\u00ed sm\u011bn oper\u00e1tor\u016f tak, aby byl v kontaktn\u00edm centru v ka\u017ed\u00e9 chv\u00edli optim\u00e1ln\u00ed po\u010det pracovn\u00edk\u016f.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-76\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Zkr\u00e1cen\u00ed doby, kterou mana\u017ee\u0159i tr\u00e1v\u00ed pl\u00e1nov\u00e1n\u00edm sm\u011bn a jejich \u00fapravy podle pot\u0159eb skute\u010dn\u00e9ho provozu.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-64\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Efektivn\u00ed zaji\u0161t\u011bn\u00ed dostupnosti a kvality slu\u017eeb poskytovan\u00fdch kontaktn\u00edm centrem.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-72\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">P\u0159esn\u011bj\u0161\u00ed rozlo\u017een\u00ed fondu pracovn\u00ed doby oper\u00e1tor\u016f v jednotliv\u00fdch m\u011bs\u00edc\u00edch.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-review-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color: #d158a0\">\n                        <div class=\"text\">\n                            <div class=\"author\">\n                                <h4 style=\"color: #fff\">\u013dUBO\u0160 KOV\u00c1\u010c<\/h4>\n                                <p style=\"color: #fff\">\u0158editel kontaktn\u00edho centra DIALOG Live (* projekt byl realizov\u00e1n v roce 2014)<\/p>\n                            <\/div>\n                            <blockquote style=\"color: #fff\" >\n                                Z\u00e1le\u017e\u00ed n\u00e1m na tom, abychom byli pro na\u0161e sou\u010dasn\u00e9 i potenci\u00e1ln\u00ed klienty v\u017edy dostupn\u00ed a abychom jim mohli poskytnout kvalitn\u00ed slu\u017ebu \u010di produkt, o kter\u00fd maj\u00ed z\u00e1jem.                            <\/blockquote>\n                        <\/div>\n                        <figure style=\"border: 1px solid #d158a0\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/tb-logo.png\" alt=\"\">\n                        <\/figure>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column][\/vc_row][vc_row el_class=&#8221;more-offers text-center case-read-more&#8221;][vc_column][vc_column_text]<a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/TB_WFM_cz.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">P\u0159e\u010dt\u011bte si v\u00edce<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":10520,"template":"","case-category":[161],"case-category-solutions":[602],"class_list":["post-15193","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvi-a-pojistovnictvi","case-category-solutions-komunikacni-reseni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optim\u00e1ln\u00ed po\u010det oper\u00e1tor\u016f v kontaktn\u00edm centru Tatra banka| Soitron<\/title>\n<meta name=\"description\" content=\"Soitron vy\u0159e\u0161il probl\u00e9my kontaktn\u00edho centra Tatra banky implementac\u00ed softwarov\u00e9ho syst\u00e9mu Verint\u00ae Workforce Management \u2122 od Verint Systems.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta 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