{"id":15191,"date":"2013-11-14T12:29:24","date_gmt":"2013-11-14T10:29:24","guid":{"rendered":"https:\/\/www.soitron.com\/pripadove-studie\/implementacia-hlasovej-biometrie-v-tatra-banke\/"},"modified":"2023-02-27T16:49:32","modified_gmt":"2023-02-27T15:49:32","slug":"implementace-hlasove-biometrie-v-tatra-banke","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/cs\/pripadove-studie\/implementace-hlasove-biometrie-v-tatra-banke\/","title":{"rendered":"Implementace hlasov\u00e9 biometrie v Tatra banke"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/header-case-studies-1900x414.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">Implementace hlasov\u00e9 biometrie v Tatra banke<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#d158a0\">\n                                    Tatra banka se na slovensk\u00e9m trhu dlouhodob\u011b\u00a0profiluje jako nejinovativnej\u0161\u00ed banka. V roce 2012\u00a0nap\u0159\u00edklad jako prvn\u00ed v Evropsk\u00e9 unii \u201ep\u0159inesla\u201c\u00a0platebn\u00ed kartu do mobilu. Hlasov\u00e1 biometrie, kter\u00e1\u00a0umo\u017e\u0148uje ov\u011b\u0159ovat toto\u017enost volaj\u00edc\u00edch do kontaktn\u00edho\u00a0centra na z\u00e1klad\u011b jejich hlasu, zapadala\u00a0tedy v\u00fdborn\u011b do jej\u00edho profilu. N\u011bco podobn\u00e9\u00a0toti\u017e nem\u011bla na p\u0159elomu let 2012 a 2013 \u017e\u00e1dn\u00e1\u00a0jin\u00e1 banka na Slovensku ani ve st\u0159edn\u00ed a v\u00fdchodn\u00ed\u00a0Evrop\u011b.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 14.11.2013                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Po\u017eadavky klienta<\/h2>\n<ul>\n<li>Syst\u00e9m, kter\u00fd zabezpe\u010d\u00ed, aby ov\u011b\u0159en\u00ed prob\u00edhalo\u00a0p\u0159irozen\u011b v r\u00e1mci b\u011b\u017en\u00e9ho rozhovoru\u00a0s oper\u00e1torem.<\/li>\n<li>Dostate\u010dn\u011b rychl\u00e9 a bezpe\u010dn\u00e9 ov\u011b\u0159ov\u00e1n\u00ed jako\u00a0je ov\u011b\u0159ov\u00e1n\u00ed pomoc\u00ed syst\u00e9mu Karta a \u010dte\u010dka TB.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Na\u0161e \u0159e\u0161en\u00ed<\/h2>\n<ul>\n<li>Biometrick\u00e1 technologie FreeSpeech od\u00a0spole\u010dnosti Nuance.<\/li>\n<li>Rozs\u00e1hl\u00e9 testov\u00e1n\u00ed a lad\u011bn\u00ed syst\u00e9mu tak,\u00a0aby ov\u011b\u0159ov\u00e1n\u00ed prob\u00edhalo dostate\u010dn\u011b rychle\u00a0a z\u00e1rove\u0148, aby nedo\u0161lo k neautorizovan\u00e9mu\u00a0p\u0159\u00edstupu do syst\u00e9mu, ani k odm\u00edtnut\u00ed\u00a0legitimn\u00edch pokus\u016f o prihl\u00e1\u0161en\u00ed integrace\u00a0s jin\u00fdmi bankovn\u00edmi syst\u00e9my.<\/li>\n<li>Vytvo\u0159en\u00ed intuitivn\u00edho u\u017eivatelsk\u00e9ho\u00a0rozhran\u00ed pro agenty kontaktn\u00edho centra\u00a0DIALOG Live (realizovan\u00e9 ve spolupr\u00e1ci se\u00a0spole\u010dnost\u00ed 2Ring za pou\u017eit\u00ed \u0159e\u0161en\u00ed 2Ring\u00a0AGENT DESKTOP).<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledek<\/h2>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-1\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Tatra banka jako prvn\u00ed banka na slovensk\u00e9m trhu a z\u00e1rove\u0148 i v cel\u00e9 st\u0159edn\u00ed a v\u00fdchodn\u00ed Evrop\u011b p\u0159inesla klient\u016fm mo\u017enost komfortn\u00ed autentizace pomoc\u00ed hlasov\u00e9 biometrie.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-39\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">V sou\u010dasnosti maj\u00ed klienti Tatra banky p\u0159i volan\u00ed do kontaktn\u00edho centra DIALOG Live pri autentizaci v\u00edce alternativ, nejen syst\u00e9m Karta a \u010dte\u010dkaTB.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-5\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Ov\u011b\u0159ov\u00e1n\u00ed hlasem je pro klienty atraktivn\u00ed slu\u017eba \u2013 po dvou letech od spu\u0161ten\u00ed slu\u017eby evidovalo kontaktn\u00ed centrum DIALOG Live v\u00edce jak 250 tis\u00edc hlasov\u00fdch vzork\u016f.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-24\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Zkr\u00e1cen\u00ed p\u0159im\u011b\u0159en\u00e9 d\u00e9lky hovor\u016f a zv\u00fd\u0161en\u00ed efektivnosti kontaktn\u00edho centra, kter\u00e9 bude moci v\u011bnovat v\u00edce \u010dasu prodejn\u00edm aktivit\u00e1m.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-review-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color: #d158a0\">\n                        <div class=\"text\">\n                            <div class=\"author\">\n                                <h4 style=\"color: #fff\">LUBO\u0160 KOV\u00c1\u010c<\/h4>\n                                <p style=\"color: #fff\">\u0159editel kontaktn\u00edho centra DIALOG Live v Tatra bance* (*projekt byl realizov\u00e1n v roce 2013)<\/p>\n                            <\/div>\n                            <blockquote style=\"color: #fff\" class=\"no-quotes\">\n                                Pr\u016fm\u011brn\u00fd \u010das identifikace klienta p\u0159es Kartu a \u010dte\u010dkuTB je 1 minuta 21 sekund, identifikace pomoc\u00ed hlasov\u00e9 biometrie trv\u00e1 27 sekund, tedy d\u00edky hlasov\u00e9 biometrii u\u0161et\u0159\u00edme jen p\u0159i identifikaci klienta 66% \u010dasu.                            <\/blockquote>\n                        <\/div>\n                        <figure style=\"border: 1px solid #d158a0\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/tb-logo.png\" alt=\"\">\n                        <\/figure>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column][\/vc_row][vc_row el_class=&#8221;more-offers text-center&#8221;][vc_column][vc_column_text]<a class=\"btn btn-primary\" href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/TB_biometria_CZ_new-3.pdf\">\u010c\u00cdST V\u00cdCE<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":12344,"template":"","case-category":[161],"case-category-solutions":[602],"class_list":["post-15191","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvi-a-pojistovnictvi","case-category-solutions-komunikacni-reseni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Implementace hlasov\u00e9 biometrie v Tatra Banka | Soitron<\/title>\n<meta name=\"description\" content=\"Hlasov\u00e1 biometrie umo\u017e\u0148uje ov\u011b\u0159ovat toto\u017enost volaj\u00edc\u00edch do kontaktn\u00edho centra na z\u00e1klad\u011b jeho hlasu, \u010d\u00edm\u017e zrychluje identifikaci klienta.\" \/>\n<meta name=\"robots\" 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