{"id":15183,"date":"2014-02-26T18:36:00","date_gmt":"2014-02-26T16:36:00","guid":{"rendered":"https:\/\/www.soitron.com\/pripadove-studie\/slovenska-sporitelna-klienti-nas-zastihnu-vo-dne-aj-v-noci\/"},"modified":"2023-02-17T15:26:04","modified_gmt":"2023-02-17T14:26:04","slug":"slovenska-sporitelna-klienti-zastihnou-dne-noci","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/cs\/pripadove-studie\/slovenska-sporitelna-klienti-zastihnou-dne-noci\/","title":{"rendered":"Slovensk\u00e1 spo\u0159itelna: klienti n\u00e1s zastihnou ve dne i v noci"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2015\/12\/header-case-studies-1900x414.jpg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">Slovensk\u00e1 spo\u0159itelna: klienti n\u00e1s zastihnou ve dne i v noci<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#d158a0\">\n                                    Slovensk\u00e1 spo\u0159itelna, nejv\u011bt\u0161\u00ed univerz\u00e1ln\u00ed komer\u010dn\u00ed banka na Slovensku, v\u011bnuje velkou pozornost v\u00fdvoji nov\u00fdch produkt\u016f a slu\u017eeb. Za kl\u00ed\u010dov\u00fd pova\u017euje tak\u00e9 rozvoj komunikace klient\u016f s bankou prost\u0159ednictv\u00edm modern\u00edch komunika\u010dn\u00edch kan\u00e1l\u016f. C\u00edlem je vystupovat na slovensk\u00e9m trhu nejen jako spolehliv\u00e1 a inovativn\u00ed banka, ale i jako spole\u010dnost, kter\u00e1 rozum\u00ed pot\u0159eb\u00e1m modern\u00edch lid\u00ed. V komunikac\u00ed s klienty je kl\u00ed\u010dov\u00e9 kontaktn\u00ed centrum Slovensk\u00e9 spo\u0159itelny &#8211; Sporotel. Pr\u00e1v\u011b v tomto centru se rozhodla banka implementovat nov\u00e9, modern\u00ed komunika\u010dn\u00ed kan\u00e1ly a jako partnera pro spln\u011bn\u00ed tohoto c\u00edle si vybrala pr\u00e1v\u011b n\u00e1\u0161 t\u00fdm.                                    <div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 26.02.2014                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>PO\u017dADAVKY KLIENTA<\/h2>\n<ul>\n<li>Implementovat modern\u00ed komunika\u010dn\u00ed kan\u00e1ly, kter\u00e9 \u0161et\u0159\u00ed klient\u016fm \u010das i finance, jsou stejn\u011b dostupn\u00e9 pro ka\u017ed\u00e9ho s p\u0159\u00edstupem na internet, bez ohledu na to, kde se nach\u00e1z\u00ed.<\/li>\n<li>Zp\u0159\u00edstupnit komunika\u010dn\u00ed kan\u00e1ly, kter\u00e9 vyhov\u00ed i n\u00e1ro\u010dn\u00fdm, dynamick\u00fdm mlad\u00fdm lidem: chat a webov\u00e9 aplikace.<\/li>\n<li>Zajistit komunika\u010dn\u00ed kan\u00e1ly tak, aby spl\u0148ovaly nejp\u0159\u00edsn\u011bj\u0161\u00ed bezpe\u010dnostn\u00ed standardy<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>NA\u0160E \u0158E\u0160EN\u00cd<\/h2>\n<ul>\n<li>Soitron spolupracuje ji\u017e dlouhodob\u011b se Slovenskou spo\u0159itelnou, i na z\u00e1klad\u011b t\u00e9to spolupr\u00e1ce n\u00e1\u0161 t\u00fdm navrhl t\u0159i nov\u00e9 komunika\u010dn\u00ed kan\u00e1ly vyhovuj\u00edc\u00ed zadan\u00fdm po\u017eadavk\u016fm &#8211; SporoCHAT, SporoCALL a Skype.<\/li>\n<li>Nov\u00e9 komunika\u010dn\u00ed kan\u00e1ly Sporotelu jsou n\u00e1stavbou z\u00e1kaznick\u00e9ho centra a poskytuj\u00ed stejn\u00e9 slu\u017eby v\u010detn\u011b bankovn\u00edch operac\u00ed jako p\u0159i vol\u00e1n\u00ed z telefonn\u00ed s\u00edt\u011b.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>V\u00fdsledek<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;results-wrapper&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-5\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">Klienti Slovensk\u00e9 spo\u0159itelny si mohou vybrat, jak budou se svou bankou prost\u0159ednictv\u00edm internetu komunikovat. Mohou si vybrat mezi agentem Sporotelu, vol\u00e1n\u00edm z webov\u00e9 str\u00e1nky (SporoCALL), vol\u00e1n\u00edm z aplikace Skype nebo psanou komunikac\u00ed prost\u0159ednictv\u00edm chatovac\u00edho ``ok\u00e9nka (SporoCHATU).<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-circle-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color:#f5f5f5\">\n                        <div class=\"circle-icon\" style=\"border-color: #d158a0\">\n                            <i style=\"color:#d158a0\" class=\"icomoon-61\"><\/i>\n                            <i style=\"color:#d158a0\" class=\"icon-\"><\/i>\n                        <\/div>\n                        <p>\n                            <span style=\"color: #a4a4a4\">D\u00edky tomu, \u017ee Slovensk\u00e1 spo\u0159itelna neust\u00e1le zlep\u0161uje slu\u017eby a inovuje komunikaci s klienty, z\u00edskala v sout\u011b\u017ei ``Hermes komunik\u00e1tor roku 2013`` ocen\u011bn\u00ed ve\u0159ejnosti za nejlep\u0161\u00ed komunikuj\u00edc\u00ed instituci v kategorii - Bankovnictv\u00ed.<\/span>\n                        <\/p>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]                <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-review-box-wrapper type-4\">\n                    <div class=\"content\" style=\"background-color: #84bf43\">\n                        <div class=\"text\">\n                            <div class=\"author\">\n                                <h4 style=\"color: #000000\">GABRIEL SEPE\u0160I<\/h4>\n                                <p style=\"color: #000000\">\u0158editel Sporotelu, Slovensk\u00e1 Spo\u0159itelna (* projekt byl realizov\u00e1n v roce 2013)<\/p>\n                            <\/div>\n                            <blockquote style=\"color: #fff\" >\n                                SporoCALL je zabezpe\u010den\u00fd a data zadan\u00e1 p\u0159es webovou str\u00e1nku jsou \u0161ifrov\u00e1na. D\u00edky tomu je i p\u0159es tento kan\u00e1l mo\u017en\u00e9 poskytnout z\u00e1kazn\u00edkovi stejn\u00e9 slu\u017eby, v\u010detn\u011b bankovn\u00edch operac\u00ed, jako p\u0159i vol\u00e1n\u00ed z telefonn\u00ed s\u00edt\u011b. Za takov\u00fdto telefon\u00e1t se neplat\u00ed. Tak lze jednodu\u0161e a bezpe\u010dn\u011b \u0159\u00eddit operace na sv\u00e9m \u00fa\u010dtu nap\u0159\u00edklad i ze zahrani\u010d\u00ed.                            <\/blockquote>\n                        <\/div>\n                        <figure style=\"border: 1px solid #84bf43\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2014\/02\/Logo-400x400-slsp.jpg\" alt=\"\">\n                        <\/figure>\n                    <\/div>\n                <\/div>\n                \n        [\/vc_column][\/vc_row][vc_row el_class=&#8221;more-offers text-center case-read-more&#8221;][vc_column][vc_column_text]<a href=\"https:\/\/www.soitron.com\/wp-content\/uploads\/2016\/10\/SOITRON_SLSP_CZ.pdf\" target=\"_blank\" rel=\"noopener\">P\u0159e\u010dt\u011bte si v\u00edce<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":12338,"template":"","case-category":[161],"case-category-solutions":[602],"class_list":["post-15183","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-financnictvi-a-pojistovnictvi","case-category-solutions-komunikacni-reseni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Slovensk\u00e1 spo\u0159itelna: klienti n\u00e1s zastihnou ve dne i v noci | Soitron<\/title>\n<meta name=\"description\" content=\"Slovensk\u00e1 spo\u0159itelna pova\u017euje za kl\u00ed\u010dov\u00ed rozvoj komunikace klient\u016f s bankou prost\u0159ednictv\u00edm modern\u00edch komunika\u010dn\u00edch kan\u00e1l\u016f.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta 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