{"id":15133,"date":"2016-04-11T11:45:34","date_gmt":"2016-04-11T10:45:34","guid":{"rendered":"https:\/\/www.soitron.com\/?post_type=case-studies&#038;p=15133"},"modified":"2023-03-01T15:43:20","modified_gmt":"2023-03-01T14:43:20","slug":"modernizace-efektivnejsi-fungovani-kontaktniho-centra-v-office-depot","status":"publish","type":"case-studies","link":"https:\/\/new.soitron.com\/cs\/pripadove-studie\/modernizace-efektivnejsi-fungovani-kontaktniho-centra-v-office-depot\/","title":{"rendered":"Modernizace a efektivn\u011bj\u0161\u00ed fungov\u00e1n\u00ed kontaktn\u00edho centra v Office Depot"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n                        <div data-wow-duration=\"1.5s\" data-wow-delay=\"0s\" class=\"wow fadeIn soitron-element soitron-element-banner-wrapper type-4\">\n                    <div>\n                        <figure class=\"background\">\n                            <img decoding=\"async\" src=\"https:\/\/new.soitron.com\/wp-content\/uploads\/2018\/01\/pexels-photo-53874-2048x1369.jpeg\">\n                        <\/figure>\n                                                <div class=\"container\">\n                            <h1 style=\"color:#fff\">MODERNIZACE A EFEKTIVN\u011aJ\u0160\u00cd FUNGOV\u00c1N\u00cd KONTAKTN\u00cdHO CENTRA V OFFICE DEPOT<\/h1>\n                                                    <\/div>\n                    <\/div>\n                                            <div>\n                            <div class=\"container\">\n                                <div class=\"case-description\" style=\"background-color:#802c7b\">\n                                    <\/p>\n<div>\n<div>\n<div>\n<p>Spole\u010dnost Office Depot nab\u00edz\u00ed kancel\u00e1\u0159sk\u00e9 pot\u0159eby a slu\u017eby, kter\u00e9 z\u00e1kazn\u00edk\u016fm usnad\u0148uj\u00ed pr\u00e1ci. Tato mezin\u00e1rodn\u00ed spole\u010dnost, kter\u00e1 zam\u011bstn\u00e1v\u00e1 v\u00edce jak 56 000 zam\u011bstnanc\u016f a p\u016fsob\u00ed v 56 zem\u00ed vyu\u017e\u00edv\u00e1 pro obsluhu sv\u00fdch z\u00e1kazn\u00edk\u016f a partner\u016f mimo jin\u00e9 kontaktn\u00ed centra. D\u00edky d\u016frazu na kvalitn\u00ed a efektivn\u00ed z\u00e1kaznickou komunikaci, kter\u00e9 dosahuje s pomoc\u00ed vysp\u011bl\u00fdch IT technologi\u00ed, z\u00edsk\u00e1v\u00e1 pravideln\u011b mezin\u00e1rodn\u00ed obchodn\u00ed ocen\u011bn\u00ed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ref_detail row\"><\/div>\n<div class=\"date\">\n                                        Pripadov\u00e1 \u0161t\u00fadia bola publikovan\u00e1 11.04.2016                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \n                <\/div>\n            \n[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #91278f;\">Po\u017eadavky z\u00e1kazn\u00edka<\/span><\/h2>\n<ul>\n<li>upgrade st\u00e1vaj\u00edc\u00edho komunika\u010dn\u00edho syst\u00e9mu AVAYA na aktu\u00e1ln\u00ed verzi<\/li>\n<li>nov\u00e9 \u0159e\u0161en\u00ed kontaktn\u00edho centra pro 55 oper\u00e1tor\u016f<\/li>\n<li>zefektivnit reporting kontaktn\u00edho centra<\/li>\n<li>jednoduch\u00e1 roz\u0161i\u0159itelnost o multimedi\u00e1ln\u00ed kan\u00e1ly<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2><span style=\"color: #91278f;\">Na\u0161e \u0159e\u0161en\u00ed<\/span><\/h2>\n<ul class=\"list\">\n<li>\u0161pi\u010dkov\u00e1 technologie Avaya Aura Contact Center<\/li>\n<li>nov\u00e9 \u0159e\u0161en\u00ed\u00a0vede ke spokojen\u00e9mu a v\u010das obslou\u017een\u00e9mu z\u00e1kazn\u00edkovi<\/li>\n<li>modern\u00ed reporting supervizor\u016f<\/li>\n<li>lep\u0161\u00ed tr\u00e9nink oper\u00e1tor\u016f d\u00edky nahr\u00e1v\u00e1n\u00ed hovor\u016f<\/li>\n<li>jednoduch\u00e1 mo\u017enost za\u010dlenit multim\u00e9dia (e-mail, chat, SMS) \u0161et\u0159\u00ed \u010das a n\u00e1klady vlo\u017een\u00e9 do implementace<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":15134,"template":"","case-category":[173],"case-category-solutions":[602],"class_list":["post-15133","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-category-vyroba-cz","case-category-solutions-komunikacni-reseni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Modernizace kontaktn\u00edho centra v OFFICE DEPOT | Soitron<\/title>\n<meta name=\"description\" content=\"Pro spole\u010dnost Office Depot jsme zmodernizovali a vylep\u0161ili fungov\u00e1ni kontaktn\u00edho centra, d\u00edky \u010demu se zlep\u0161ila z\u00e1kazn\u00edcka spokojenost.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" 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